Wet Wall Works Reviews 

We wasted a lot of money on two bathrooms with wet wall panels from here. They looked amazing for about 18 months but are now all peeling - every single panel. No harsh chemicals and one bathroom barely used. Looks horrific. Called the shop who said nothing to do with them or the product and must have been me. Offered a discount which was pennies in comparison to labour cost to have it done again. Very angry with this shop - total con.

Poor service.
One man delivery who left 4 wall panels out in the rain. Took 2 of us to carry each panel as so heavy so unsurprisingly when we went to use the panels they were damaged. Also had an end trim missing. As I didn't notify within their 24 hours I don't get what I paid for! Avoid

Having used wet wall works Hillington before during and after lockdown have replace bathroom walls with wet wall replaced carpets with there click flooring in living room and continued through to kitchen and bathroom and anyone who has been in has remarked how good the flooring looks having tested this in my home have started to lay there click flooring in my rentals yes can be bought cheaper elsewhere but check the thickness as friend bought cheaper and after 7months he is disappointed with it if you have any questions ask David very helpful

Fantastic service from start to finish very professional advise which also included site visit. Highly recommended…

Visited the Hillington store several days ago looking for panels to revamp two of my bathrooms. One of the staff on duty was outside on a deck chair sunning himself and totally ignored myself and my wife going into the shop. The other staff member sitting behind the desk looked as if he was trying to hide so he didn't need to deal with us - neither couldn't be bothered to even say a hello, how can we help?

Spent a few minutes walking around the shop and realised that there was another level to it - sadly not a huge range on show due to it being only a 'concept store'. In reality, we wasted our time going into this shop. Went into another panel company two doors down and saw a wider range of products on display and other products available to buy via suppliers on custom order also. Haven't bought the panels yet, but know who I will be going to order from and it's not Wet Wall Works.

Sorry I very stupidly reviewed the wrong company!

Panels began peeling and flaking soon after they were installed. I contacted the company who said my installer used too much silicone?! How on earth would silicone cause panels to flake. They just didn’t want to help. I’ve now had to fork out £400 to a tiler to cement board over the panels and tile using standard tiles as my shower is an absolute eye sore. I wish I could attach photos to this review to show you how awful they look. Very dissatisfied and a very expensive mess to sort out.

We ordered wet wall panels and decided to change our mind, contacted the customer Care and cancelled it but we still received the delivery. Told the delivery guy we have cancelled it he refused to take it back. Since two weeks trying to return the product which is sitting at my home but they are not able to send a delivery guy. Surprised with such bad customer service as no one picks the phone. The person dealing with it is always unavailable. Really unhappy with the service and no sign of refund.

Quick response .messaged for pick up no issues at all.

Needed wet wall to match existing tiles and this was perfect! Looks great thank you.

Easy to use website,great communication with the delivery team and exactly the product i had asked for.....5stars.

Prompt delivery and just what was required

Brilliant service.
1) had a problem with damage on delivery - tiles were replaced immediately.
2) got good advice when ordering wall boards.
Would recommend

Very good quality and looks excellent in newly refurbished bathroom

Purchased Patchwork wet wall. Emailed before ordering to check if in stock and delivery date. Stuart replied very quickly confirming stock and delivery date. Product actually arrived early. Great product and excellent service. Very impressed. Would highly recommend to anyone thinking of buying.

Very bad serice, they sent me the wrong items which, after trying all their phone numbers and email addresses with no response, I got through and they informed me that they could not do anything as it was passed the 24 hour delivery window! even though they have sent me the wrong items, then they told me they were out of stock of what I ordered and there was nothing they could do. absolute rubbish please do not trust them with your hard earned cash.

Panels that I was given started to peel just after the years warranty was out. Now the customer service was great, I was given new panels to replace the ones peeling even though I was out the time period, however those new panels are now peeling and all the rest have started. So the labour costs and the delivery costs have just cost me, with nothing to really show for it, other than a really awful looking bathroom.

I brought two marine ply wall panels and trims for a shower cubicle the service was good and they answered all emails promptly.
We questioned which trims to use to sit the panels on we were told they should be panseal trims,but the website wasn’t set up for this so could only order the cladseal ones and they would swap them for the right ones.
So we ordered and all items were sent in good time,except we received the cladseal trims which we questioned.
We were told both trims functioned in the same way so the ones they sent were fine.
So after some months of the panels being fitted they are starting to swell up at the bottom of the panels.
After investigating the trims it turns out the cladseal trim is ment for pvc panels and the panseal one is for marine ply panels.
I contacted wetwallwork about this and initially they were looking in to this.
But after a lot of emails I was told the director was going to deal with my complaint.
And that’s as far as it went they don’t answer emails anymore and I never heard from the director.
Really poor customer service.