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Rated 1 out of 5 stars

SCAM I sent my Classic Northface jacket for a clean and refill. Never received it back, never responded to emails and phone does not work. Will be going to trading standards now.

Rated 5 out of 5 stars

Black puffer just arrived. Great quality and a really good deal. Thanks will buy another colour soon

Rated 5 out of 5 stars

ordered a north face puffer, and arrived a week later. a few signs of previous wear but wasn't expecting the quality to be brand new. great customer experience and great website. would love to see a m... See more

Company replied

Rated 1 out of 5 stars

Still waiting on my daughters jacket to arrive. No correspondence from them About delivery, days 48 hours. No email to be able to contact them - feeling like I have been scammed and lost my money.... See more

Company details

  1. Vintage Clothing Store

Written by the company

Vintage Clothing Retailer


Contact info

2.9

Average

TrustScore 3 out of 5

120 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

SCAM

SCAM
I sent my Classic Northface jacket for a clean and refill. Never received it back, never responded to emails and phone does not work.
Will be going to trading standards now.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!

Do not buy from this company. Ordered a £185 North Face jacket and never received it. Could not get through to the company via phone or email, had to claim the money back through my bank - what a disaster and so disappointing. Don't risk your hard-earned money on these cowboys!

October 24, 2025
Unprompted review
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Rated 3 out of 5 stars

I ordered a £185 navy north face…

I ordered a £185 navy north face puffer. Overall the experience was a bit poor. Delivery took around 18 days which is weird as I live quite close to where they operate. The communication was awful when I tried to ask about the jacket. In the end I did receive the jacket and it is quite nice. It has lost a bit of puffiness but overall it’s a great jacket and the colours are great.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

DOES NOT SEND OUT ITEMS

I ordered a $330 jacket from this company and they have gone completely silent on me. i've been calling, emailing and commenting on their Instagram posts and still no response. DO NOT BUY FROM THEM!!!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Got a Carhartt jacket. Great condition and service. Would recommend and buy again.

August 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Red flag if you outside UK

Swedish buyer, paid roughly 300gbp for a jacket that gets held in customs because the shipment did not have the custom declaration. Without it, the shipment will be sent back to the sender. So I recommend not to buy from this site, I figure it's gonna be hell trying to sort this out. And who will wanna wait for weeks maybe months to MAYBE get something they paid for... Scamazing this one site

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

No response to email, item not received, awful service!

Ordered a North Face jacket a couple of months ago, and when checking out I was told I had a "Free Mystery Sweatshirt - Congratulations!".

The jacket arrived, which I was pleased about but the sweatshirt was not there. I have tried contacting them in any way possible but I get nothing back.

Such awful service and don’t seem to be the only person who has had this.

Avoid this place at all costs, you won’t recieve what you’re promised and once they’ve taken your money they will ignore you!

January 25, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed – Missing Free Item & No Response

I ordered a vintage jacket from We Vintage, and during checkout, a free vintage sweatshirt was added to my cart with the message "Free Mystery Sweatshirt - Congratulations!". However, when my package arrived, only the jacket was included, and the sweatshirt was missing.

I tried contacting them both via email and Instagram, but I haven’t received any response. While the jacket itself is great, I’m very disappointed with the lack of communication and the unfulfilled promise of the free item. Hoping they improve their customer service in the future.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy from this company

Don’t buy from this company. I ordered a brown north face jacket at the beginning of January. I’ve emailed and emailed. I’ve tried to message on instagram. I’ve commented on their posts, I’ve phoned the number on their website and nothing. I had one response from a guy called Will, saying oh sorry I’ll have a look into it, and still radio silence. I want my money back!!

February 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Extremley bad service

My daughter ordered a jacket in October 24, it arrived and wasnt as stated and shown on the picture. the jacket was returned via royal mail, (receipt kept as proof of return). didnt hear anything from them so emailed them to check and no reply, tried and tried to contact them, again no reply. I got in touch with my Bank who put a claim through, oh and we Vintage replied to them! i emailed again, this time got a reply and said they were looking into it, now no reply again and again. i am a student so not go much money and they have not sent me the jacket or refunded me. we are now in February and still nothing. The service is digusting, lack of communication and even the online chat fail to reply!
I am wanting a full refund ASAP

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Had some interaction through live chat and a couple of days later we had a North Face camo Nuptse on the way to me, which arrived in two days.

You can't expect 10/10 condition from a site selling vintage but I got at least a 9.75 if not better! Couldn't spot any flaws in my jacket, sizing is great and still very puffy.

Definitely take a look!

January 23, 2025
Unprompted review
Rated 4 out of 5 stars

Recommended

I've ordered the north face puffer jacket, I've received it the next day but it was the wrong one, however Will the founder of We Vintage was really helpful in order to help me with the replacement of the jacket and today I received it and it's great

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and great quality

At first I was sceptical, seen some mixed reviews on here but after dealing with We Vintage I couldn’t recommend them enough. Ordered on Sunday evening and my items were dispatched on Monday. Received my order on Wednesday, incredibly efficient service especially considering it’s the final run up to Christmas. Items are as described and I can’t knock the quality, even got a free sweatshirt with the racing jacket that I purchased. 10/10 would use these guys again.

December 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Both jackets I ordered just arrived in…

Both jackets I ordered just arrived in great condition and fast, very happy

December 13, 2024
Unprompted review
We Vintage logo

Reply from We Vintage

Thank you for leaving us a 5 star review!
We're so happy your jackets are exactly what you wanted
Thank you for continuing on the mission with us.
We can’t wait to see what your next purchase is.
Thank you,
Will, We Vintage 😊

Rated 5 out of 5 stars

Perfect Service

Just got my puffer coat it looks just like the on the website advertised, delivery was quicker than expected. 10/10 experience and will definitely be shopping here again

December 13, 2024
Unprompted review
We Vintage logo

Reply from We Vintage

Thank you for leaving us a 5 star review!
We're buzzing your jacket arrived fast!
Thank you for continuing on the mission with us.
We can’t wait to see what your next purchase is.
Thank you,
Will, We Vintage 😊

Rated 5 out of 5 stars

My black puffer just arrived its…

My black puffer just arrived its exactly what I wanted thank you

December 13, 2024
Unprompted review
We Vintage logo

Reply from We Vintage

Thank you for leaving us a 5 star review!
What a great choice with the black puffer 🙏
We can’t wait to see what your next purchase is.
Thank you,
Will, We Vintage 😊

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