What a Holiday Reviews 735

Very friendly & informative. Looking forward to my holiday. Brian Travis was very helpful, excellent service.
Thank you

Very helpful to start and looks like a great deal. But when you run into any issues it takes a while for responses.

I asked for over a week if they could ask about a refund for a hotel in Dubai that was cancelled due to unrest/war. I was told this was done. I went direct to hotel to be advised no such request existed.
Was told was not What a holiday was the supplier.

I had to rebook another hotel in Bangkok myself. And 4 weeks later awaiting my refund, apparently may take 10weeks again the supplier.

Please also note even if war and foreign office advise no travel, you will loose all your money as this does not come under linked travel arrangements or package holidays. Please spend that extra £200/£300 and go with the bigger companies that will help rearrange or refund you!!!!.

Lesson truely learnt......
Will update when refund recieved......

Had a great holiday last year booked with "what a holiday". Return customer again for this year booked and organised perfectly by Brian Travis once again.

Start to finish a really easy, transparent experience with What a Holiday. Special mention to Kevin who is possibly the most patient person ever!! He was responsive, very knowledgeable, had some great suggestions and came in at my target budget. I continually asked different questions - nothing was too much trouble, prices came through quickly, and I was all booked within the same day - it was literally like sitting in front of some-one in an office! I would highly recommend the company and Kevin, and will use them again.

Summer Dylan was a pleasure to work with on organising our multi stay trip to Thailand, always professional and friendly.

Had a great experience with Zoey from what a holiday , she’s been brilliant organising every part of our upcoming holiday , I can’t thank her enough for all her hard work with flights , hotels , and information about the resorts we are staying at . First class travel agent and I highly recommend her to anyone when your booking a holiday , thanks Simon and Michelle judge

Joe Edwin was so informative with every aspect of our Thailand holiday booking right from recommended hotels, transfers and immediate responses to all of our queries. We go away on 21st May so look out for part 2

What a holiday, I've been searching on line travel companies now for a couple of week's,looking for our perfect holiday for January 2028.
I've contacted 4or5 different companies, looking for multi centres in Thailand.out of all the companies i tried 1 stuck out above all other's. What a holiday & a gentleman named Kevin who went above & beyond before finding us our perfect itinerary. We was messaging & emailing for almost 2weeks changing both hotels & up grading in both hotels as well. Once we were satisfied with the itinerary then came the booking process & again Kevin made it so simple & easy for us. I can't wait to book more holidays through Kevin, he is a joy to talk with & a credit to the company what a holiday!!
Excellent customer service!!

Booked a holiday of a lifetime to Thailand all was ok needed to change name on booking was charged £1275 then ended going on my own had Phuket to start with that went ok then moved to phi phi island that was ok however was supposed to be private transfer this was not the case was mini bus with others 😡
Then I gets a message saying my next hotel after phi phi has been overbooked so I have no choice but to take alternative hotel but told it has same facilities so I have to agree this.
Now I gets to this hotel and it’s more like a hostel so I complain to what a holiday and am told it’s the supplier and nothing they can do until I get home well I’m home now and all I’m getting is waiting for response from supplier well I’m now going to have to take this to a small claims court to get my money back from a ruined holiday my advice stay well clear of this company.
After I wrote this review I finally received a call from there manager he instantly refunded my hotel money but sadly has not returned my private transfer money however he has offered me £300 voucher towards my next booking which I’m not sure I will use
Just received phone call from there manager again regarding compensation they refused and have the cheek to say my problem not there’s don’t ever trust or use this company I would say what a shambles not what a holiday 👎🏻

The booking process was easy with a choice of hotels. Joe edwin went thatvextra mile to resolve our late issues with flights. We would use what a holiday again and recommend them

What an absolute delight to with Zoey while booking my holiday. Nothing was too much and she even helped with an upgraded. I will definitely be using her for all my future bookings.

Thank you again Zoey

I would like to say a big thank you to Joe Edwin from WhatA Holiday for organizing an amazing trip to Thailand for me, my husband, and two of our friends. We visited Bangkok, Koh Samui, and Phuket, and everything was perfectly arranged — from the flights between the islands to the hotel transfers and accommodations.

The hotels Joe chose for us were all wonderful, in great locations close to the main attractions. The entire trip went so smoothly, and the communication with Joe was fantastic — he always responded quickly and was incredibly helpful.

We can only recommend WhatA Holiday and especially Joe Edwin for their outstanding service. We will definitely be booking our next holiday with them again! 🌴✨

Just booked the Maldives for February 2027, our agent was Brian Travis who was very knowledgeable and gave us several options. Very straightforward booking, good communication and we’re now looking forward to it. Thank You

constant communication I asked for several options for a holiday to Thailand the agent Brian was wonderful got the hotels and transfers all sorted great experience third time I have booked with whataholiday and will continue to be a very satisfied customer highly recommended company to make booking easy and quick

What a brilliant company, we had a Joe who was very friendly and thorough. We never been to Thailand and he sorted out amazing trip. Everything was spot on cant recommend this company enough. Thank you Joe edwin

What a Holiday. Well named. We booked our 2 destination holiday through What a Holiday and we were not disappointed. The process of booking was absolutely painless. Flights and transfers were spot on ,seamless. The hotels in both Dubai & Bali were absolutely lovely. Great locations,and food was of high standard. We have to thank Joe for arranging this trip for us, his customer care was second to none. We will definitely be booking our next trip with him. Get ready Joe,will be in contact soon.

Just a special thank you to Zoey Sandler for organising our memorable trip to Dubai for my partners 30th and even got us a free upgrade for the full stay. Highly recommend..stress free. Roll on September ☀️

I was looking for a break and contacted What A Holiday for any deals. Adam Carter secured a dream trip for me to Bali. Everything went perfectly and I have lifelong memories. Thank you so much.

Great experience booking with Summer Dylan. Price was far lower than any other provider with someone with lots of patience and experience of the Maldives.

Wow had a great experience with Summer Dylan today, she has helped me plan our summer holiday and got an incredible deal, very patient and professional. Highly recommend