Wheelfreedom Reviews 21

brilliant wheelchair. prompt delivery in amazing packaging you keep for v simple return. top marks all round. easy to contact.

Haven’t been great with dealing with my expensive but faulty purchase.
Refusal to accept any responsibility or provide any help. Just want more money for repairs that still don’t guarantee a working product.
It all started so well, maybe because they did get close to £7k from me.

Helpful staff both in booking and subsequent communication between them and collection .Delivery and collection seamless .Will definitely use them again

Great service from Wheelfreedom. Friendly and lovely to deal with, chair was delivered as arranged. Very happy with the equipment and customer service. Thank you

I did not get as far as visiting to purchase as the ignorant admin team just kept asking stupid questions.

I asked if they had any of the 4 chairs I was interested in, in their show room.
Got ask if I was hiring it (it's a custom made chair).
Did not get a yes / no answer.

Instead got multiple emails with more stupid questions when I simply want to know if they had a demo model so I could make an effort to go see it.

Told they have to ask questions as they "do more than just sell the chair". However none are OTs and it just felt like they completely discredited me going with the belief I know nothing. It's demeaning.
Also, it's a shop. They are there to sell things else they cease to exist.

If you are a first time buyer please don't be taken in by this "we do a whole assessment" they are no OT qualified.
As an OT and 25 year chair user I am telling you their "assessment" is to figure out how much money they think you will spend.

Same thing happened when I wanted to by caster wheels. A week on and my query had not been given to a sales person and was still sitting with initial enquiries I gave up and went elsewhere

There is a different wheelchair shop in staines where staff are predominantly all wheelchair users who are much more friendly and happy to have you come and look

It should be as simple as request a slot to show up and look, while respecting my knowledge and my expressed needs.
I told them I was not going to continue to waste time emailing someone with minimal knowledge and a passion for creating barriers.
Yet still, kept being harassed. Irrevelent questions while ignoring the yes/no I needed to as to whether they have the chair I wanted to look at in the showroom

Leaving me with multiple experiences of not being listened to. Followed by an email from angie stating they had done a wonderful excellent job of politely corresponding with me (even though my 1 quesrion was never answered) before she threatened that wheelchair freedom would not be dealing with me.
Which was what I'd already told them, I was going elsewhere.

A company full of ignorant non client centered staff who believe they are wonderful. But aren't as refuse to actually listen

Using the internet, my family hired a wheelchair from Wheel Freedom and opted for the return to be done via courier.

When we collected the chair direct from Wheel Freedom we were not supplied with nor informed of the necessity of packaging for the return of the chair. When the courier arrived to take the chair from us they refused because of the lack of packaging.

Wheel Freedom refused to forward the packaging/make alternate collection arrangements without considerable expense to us and we had no option but to make a 100 mile round trip to return the chair.

It appears that there is a lack of communication between the internet sales team and the staff on the shop floor. Our woes would have been easily avoided had we been told and supplied with the appropriate packaging for the return of the chair.

From speaking with members of staff it appears that the communication between the two sales teams is flawed and I’d like to think that the management will be notified and look into this potential detriment of what could have been excellent service/experience.

You have been warned.

We've used Wheelfreedom twice now. The first time was to hire an active wheelchair whilst waiting for my son's to come and the second was to have a demonstration of the different add-ons for the active wheelchair. On both occasions the staff were very helpful, knowledgable and patient. The last time was with Jessie and Ethan and I couldn't fault the great service this company offer and how they really understood my son's needs. Thank you

My Pride Colt Executive Horn packed up and Wheelfreedom picked it up and in super quicktime installed new one and Joe Phoned me to arrange delivery back to me in Hertfordshire as it was under rental agreement there was no charge. So thank you Joe and the workshop guys that went the extra mile.

I knew what a wanted when I visited Wheelfreedom but needed to see it and try it out. Paul Grecian dealt with me and he is such a pleasant and helpful member of staff. I made 3 visits before I committed to a Rollz Motion Electric and he was always patient and understanding of my need to be certain about my purchase. The showroom is spacious and perfect for trying out a mobility aid. There is a huge variety of aids to see and try out. All round excellent service.

When we needed to hire a wheelchair quickly after my son's ankle was badly broken playing football, the staff were helpful and able to advise us of a suitable wheelchair. It was delivered the next day and arranging collection after we had finished with it was equally efficient. Polite, helpful and friendly staff. A great service, at a reasonable price. Thank you.

My wife is disabled and I have a medical condition that has reduced my strength and energy. We were looking for an aid that would reduce the strain when I push my wife in her wheel chair. We have used various mobility retailers over the years and none have impressed. Wheel of Freedom’s website was impressive and it appeared that they lacked the professionalism that others have lacked and that this would justify the 1.5 hr each way car journey.
We were looked after by Jess who was superb in her manner, knowledge of the products and her professionalism. We made our choice (a power pack fitted to the wheels of my wife’s wheelchair) but there appeared to be a technical problem. Within a few minutes two of the Company’s engineers had appeared and it was quickly resolved.
The showroom and the range of products on offer were very impressive, as was the overall vibe of a company that was customer orientated - it sounds obvious but my experience is that not many retailers are.
Physically, it was not an easy day for us but we arrived home very pleased that the journey had been fully justified.

What an outstanding company Wheel Freedom is. All the staff are friendly. I had the pleasure to have Jess as my wheelchair expert and she was amazing, very knowledgeable, helpful and was kind when it all got too much for me.
It was good to be able to test out different wheelchairs at their Chessington location, I went for the Rogue 2 which was the best option for me as its lightweight, very customisable and is a good all rounder model of wheelchair. Highly recommend this company.

I was looking for an electric powered wheelchair for a friend with accessibility requirements to use on a trip abroad. We could not find any wheelchairs for hire at our destination so we used the Powered Wheelchair package hire from Wheelfreedom. We rang up Wheelfreedom to book the hire and the lady on the phone was very friendly and helped sort the hire out quickly and easily. They offered next day delivery and full international insurance which was very good for us. The wheelchair worked great on our trip and it has helped a lot.

Called to hire a wheelchair and the service was fantastic. From the moment of ordering to the minute it was delivered.

I have been a Customer on long term hire since company started many years ago and just took delivery on my brand new large scooter a pride colt Executive and it is so good and comfortable. Great Company as well for service and very nice people to deal with thank you Wheelfreedom.

Appalling service when the batteries they sold me failed after less than a year and they refused to honour the warranty. DO NOT buy batteries from this company.

I have just had a hire chair delivered to me by Wheelfreedom and the technician Craig was incredibly thorough and showed me all the functions that the chair has including tilting back, going up, it has headlights and tail lights in case I want to travel on the road. I said I've never driven on the road before and don't want to start now.

Giles Edward Donald needs to pay extra attention to this review, there are certain clowns that work for you that will destroy your family owned business. Unfortunately I’ve had no other option but to post this full and transparent review with all honesty, what these employees of yours don’t understand is that they are crapping on the hand that feeds them.

The relationship started off excellent between myself and Wheel Freedom, unfortunately as the months went by the relationship deteriorated as certain staff made the negative impression.

Giles you and the other company directors need to know this before this whole situation gets out of hand with another client of yours who would take legal action, I know internally a lot of employees under your wing will take action to cover their own backs after this review.

2 wheelchair technicians who I don’t know need to stop make comments such as ‘Oh he is here again’, little should they know it’s my repairs that pays their wages.

Martin Pain the floor manager also needs to refrain from comments such as ‘He is going to be here for the rest of the day’ Mr. Pain should know that I don’t have time to sit around racists as I have better things to be doing with my time. Unfortunately sometimes I have to come into the showroom to have my wheelchair seen too.

Lastly if you are that family who own a 7 seat vehicle reading this then know your private affairs is out in the open, members of the floor staff have commented ‘Those benefit cheats all on PIP ran across the car park looking for scooters and wheelchairs’.

I would urge anyone reading this to think twice before considering this company, take strict caution if you are most of all from a minority ethnic background as some of these vermin portraying racist behaviour and comments.

To all my UAE followers, they have another showroom which recently opened in Dubai.

Motability and other relevant authorities have been notified.

To Giles on a closing note, you seriously need to reevaluate some of your employees and their conduct towards your clients. Issues as such will ruin your company.

I’ve now had to leave Wheel Freedom and go elsewhere, on a positive note employees like Rash and the technician manager forgot his name need to be recognised as assets to the company. Genuine staff like them get a bad name due to those rotten apples.

Just had a Karen (Chris) cause me alarm and distress in this store wouldn’t leave me alone when asked also asked him to stop stalking me around the showroom his intent was to cause me alarm and distress I have filmed it all and passed onto the police his actions and the way he talks to me when I swear to express myself telling me I can’t swear when I’m AUSTIC and we swear to try and make me feel small and to intently discriminate against me because of a disability is utterly disgusting. This lad needs to be fired.

We found Kelly extremely helpful and knowledgeable. She stablished my actual needs. This was my first trip to find a scooter and purchased one straight away.
Will definitely go back