Wheelhut Reviews 

159
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that ordering online is extremely simple, supported by clear website descriptions and very helpful guidance from the support team before finalizing purchases. Buyers are particularly pleased with the exceptionally fast delivery service, noting that packages arrive securely and replacement items are ready to use right out of the box. However, some customers also noted minor drawbacks, mentioning specific issues like unexpected freehub noise, missing rim tape, or components that required extra personal adjustments. Despite these occasional oversights regarding small accessory details, people remain very satisfied with the overall value, build quality, and long-term reliability of their purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that the wheels are well made, solid,... See more

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that orders... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the well-made and solid... See more

Service

Clients share positive opinions on service, consistently praising the astonishingly good support and... See more

Order

Customers consistently note positive experiences with order processes, highlighting simple navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt customer service response which provided an accurate solution to my question. Wheels exceeded expectations - well built but not excessively heavy with smooth hubs. Arrived in quality packaging... See more

Rated 5 out of 5 stars

Astonishingly good service. Checked several times I'd ordered the right parts, suggested better alternatives (for the same / less money), and delivered quickly. And when the wheels and tyres I'... See more

Rated 5 out of 5 stars

Ordered wheels, tyres, and a freewheel and they assembled all of them together before shipping. I wasn't expecting that at all! And they also added two spare spokes. Even my bike mechanic friends were... See more

Rated 5 out of 5 stars

Easy to order with great recommendations for the correct tyre and tube to go with the new rear wheel. Prompt despatch with the tyre fitted and inflated, fast delivery despite the Christmas rush and t... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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No recent history of asking for reviews

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4.9

All reviews

(159)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Ordered wheels, tyres, and a freewheel and they assembled all of them together before shipping. I wasn't expecting that at all! And they also added two spare spokes. Even my bike mechanic friends were surprised.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful for a heavy rider (130kg)

Very helpful for a heavy rider (130kg), not
many options out there for us bigger blokes so it was handy finding a company being very helpful.
I now have a bike with wheels that are designed to take the abuse the quality UK roads throw at them…!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

All good

Great product, well packaged, promptly delivered. What's not to like?

September 1, 2025
Unprompted review
Rated 4 out of 5 stars

Good after sales support

I experienced an issue with a tyre / wheel combination (my old tyres on new wheels from wheelhut). Wheelhut were very open and understanding with the issue. Alternatively tyres were fine on the new wheels so I didn't need to pursue the issue any further and could keep the wheels.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Quality of wheels appears to be good so…

Quality of wheels appears to be good so happy with purchase. Hopefully they will provide a good service life. Communication for advice, queries etc is by email. Unfortunately no phone number provided to speak to someone to discuss product options or issues. Quick delivery.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Buckled wheel and possible lies

The mtb wheel buckled after 2 light trail rides. This is not a product that seems safe to use - i'm not happy to send my son out on it. The company deleted my product review from their website, which is misleading to other customers. They seem to have sent me the same wheel again while claiming they sent a different stronger spec - are they intentionally lying here? They are fast to respond but we're going round in circles with them resisting making a refund.

August 6, 2025
Unprompted review
Wheelhut logo

Reply from Wheelhut

This was our mistake and sent the customer the wrong wheel which failed. The customer reported the issue and we immediately replaced it with a stronger wheel but the customer lost trust in our product which is understandable. We tried to explain to him and assured him that it is definitely a stronger wheel and that he won't have any issues but unfortunately he didnt believe or trust what we were saying and wanted to return the wheel. He returned the replacement wheel unused and we issued him a full refund.

Rated 5 out of 5 stars

Excellent experience!

Excellent experience! I originally ordered the wrong wheels (entirely my fault), but from talking to the team I got them returned no problem and ordered the right wheels. New wheels arrived quickly and are a perfect fit for my old cyclocross bike which I’m currently rebuilding!

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

The product seems strong and smooth…

The product seems strong and smooth running, took a Schwalbe Marathon Plus tyre without a fuss, and was a smart black. I'm hoping the high quality spokes reduce breakages. Discrete MS7 engraved logo on the hub.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Easy & fast...

Easy & fast...
Choosing the correct wheel/tire combo was longest part of purchasing my wheel set.
I ordered the wheels before 12pm on Tuesday & they arrived here about 9:30 on the Wednesday. Superb service.

July 16, 2025
Unprompted review

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