Abigail, from WhereiPark, is incredible! She is professional and makes things happen when you need assistance. I decided to stop parking at a garage, and due to my schedule, I could not find a time... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Carmen Cadilo provided me excellent customer service, correcting an error that was on my part and refunding a subsequent monthly charge days after it appeared. I thought there'd be an issue or a bat... See more
Company replied
Carmen greeted me on my visit to pick-up my fob, and instead of just giving it to me, she walked me outside to the garage entry to ensure that I knew exactly where to go, and also to be certain th... See more
Company replied
Abigail truly exceeded our expectations and made our day! We inadvertently signed up and paid for monthly parking not realizing it didn’t include overnight parking. My son is in college out of tow... See more
Company replied
Company details
About WhereiPark
Written by the company
WhereiPark is an online marketplace that connects people looking for parking with those who have vacant spots (individuals, parking operators or property owners).
WhereiPark makes it incredibly simple to find a parking spot and reserve it online. If you have a single vacant parking spot or thousands of vacant spots, WhereiPark offers a performance based marketing tool to help you quickly find someone to rent your spot.
Contact info
United States
- 415 480 7275
- support@whereipark.com
- whereipark.com
4.7
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was having trouble booking my parking…
I was having trouble booking my parking spot and JA was able to assist me through the entire process, greatly appreciated.
October 14, 2025
Unprompted review
Reply from WhereiPark
Thank you for sharing your experience! We're glad JA was able to assist you through the process and make things easier.
Abigail gave great service
Abigail gave great service, and was very responsive to a special request made in the parking contract. All questions were answered clearly, and everything was resolved to my satisfaction. It's a pleasure to work with her; I'm also very happy with the parking facility.
October 8, 2025
Unprompted review
Reply from WhereiPark
We’re so happy to hear that Abigail made your experience a great one! She’ll be thrilled to know her efforts made a difference. Thank you for choosing us and for sharing such kind words — we’re glad you’re enjoying your parking spot!
Just got my first parking spot!
Just got my first parking spot with the assistance of Abigail with WhereiPark. Abigail case such amazing customer service. She worked with Maisie the entire process until I was able to secure a spot. I highly recommend this platform and if you’re lucky you’ll get Abigail as your customer service representative! Thank you Abigail, you are the absolute best:)
October 8, 2025
Unprompted review
Reply from WhereiPark
Thank you for the kind words! We’re glad Abigail could help you secure your first parking spot. We’ll be sure to share your feedback with them. Welcome to WhereiPark!
amazing help with service issues
The amazing help and knowledge of service specialist JA, helped with my issues and all my other questions for WhereIPark. I will be using WhereIPark again strictly because of the amazing service I received.
October 7, 2025
Unprompted review
Reply from WhereiPark
Thank you so much for your wonderful feedback! We’re thrilled to hear that JA was able to provide such great support and help resolve your concerns. We’ll be sure to share your kind words with them. We appreciate your trust in WhereiPark and look forward to assisting you again soon.
– The WhereiPark Team
Abigail was amazing!
Abigail was amazing! She was helpful and responding fast and assisted my process of renting and exiting a WhereIpark parking spot. They are a good and trustworthy company. Would use their services again. Thank you!
October 7, 2025
Unprompted review
Reply from WhereiPark
Thank you so much for your kind words. We’re thrilled to hear that Abigail was able to assist you smoothly with your parking process. We truly appreciate your trust in WhereiPark and look forward to helping you again in the future!
– The WhereiPark Team
Great Service with Abigail
Your customer service Rep Abigail was very responsive once I sent an email when an issue arose with the property management where we parked our car. It was resolved quickly and smoothly.
September 28, 2025
Unprompted review
Reply from WhereiPark
Thank you for your kind feedback! We’re so glad to hear Abigail was able to assist you promptly and help resolve the issue smoothly. We’ll be sure to pass along your appreciation to her.
We’re always here if you need any further support, and we truly appreciate you choosing WhereiPark.
Do not recommend. Book directly with garage/lot owners.
Where I park is not one of my suggested websites to work with.
I booked with them in a moment of desperation due to not finding out until day before moving in that the parking garage at my new apartment was full. Since the start, I have not had a good experience with this company. After letting my booking sit for a few days, they finally said it was approved after the start date for the parking. They then provided outdated contact information for an employee of the garage that was no longer working there. It took another day or so to get the correct contact information so I could actually pick up a transponder.
I came to find out that where I park was charging me more than I would pay if I were to book directly with the owner of the garage. I tried putting in multiple cancellation requests only for all of them to say it conflicted with the booking. I tried pushing it out 2 months to see if the cancellation would go through and it would not.
The only contact information for the company is a general support email that does not respond in a timely manner.
If you are looking to book a monthly parking pass, my best suggestion is to reach out directly to the owner of the garage/lot. They usually have signs outside of the space with a valid number to call.
September 1, 2025
Unprompted review
Reply from WhereiPark
Thank you for sharing your feedback. I’d like to clarify that WhereiPark is a business that allows lot owners to advertise their parking spots on our website for a fee. This accounts for the difference in pricing, as we manage the billing for customers and process payouts to the hosts or lot owners. It’s a formal agreement between us and the lot owners, where we help connect them with customers interested in their available spots. Booking through our website but paying hosts directly would actually mean circumventing this agreement.
Your feedback on communication and response times is also very important to us. We’re actively working on improving our processes to better support customers in a timely manner.
That said, I’m sorry to hear about the difficulties you experienced, and I truly appreciate you bringing them to our attention.
JA was extremely helpful and very…
JA was extremely helpful and very responsive!!
September 29, 2025
Unprompted review
Reply from WhereiPark
Thanks for your feedback, Stephen! I’m happy to know JA was able to provide you with such great support. We’ll continue to make sure you get the best experience possible.
Reply from WhereiPark
Thank you for sharing your experience, Paul! I’m glad to hear JA was able to assist you promptly. We truly value your feedback.
Excellent support and customer service
I reserved a space with WhereiPark near UCSD, but actually located a closer spot on the street in the neighborhood for free. Although I was billed for the space beginning on the 22nd, I was able to cancel and received a prompt refund on the 23rd. Thanks to Abigail for getting it done!
September 24, 2025
Unprompted review
Reply from WhereiPark
Thank you for sharing your experience! We’re glad to hear you found a convenient spot and that Abigail was able to promptly assist you with the refund. I’ll be sure to pass along your kind words to her.
We appreciate you choosing WhereiPark, and we hope to serve you again in the future.
My experience with WhereiPark customer…
My experience with WhereiPark customer service was great! Abigail responded promptly to my email and addressed all my concerns. I really appreciate the support!
September 21, 2025
Unprompted review
Reply from WhereiPark
Thank you for your kind feedback, Susana! We’re delighted to hear that Abigail was able to promptly assist you and address your concerns. We’ll make sure she knows about your appreciation.
We’re grateful you chose WhereiPark, and we look forward to assisting you again whenever you need us.
Feedback about experience with JA
From the very beginning JA has been amazing to work with! Initially I had forgotten to put in the discount code and when I reached out to JA to inquire about whether it could be applied, they were kind enough to do so. JA always has always responded to any questions or concerns I have had and always provided a response quickly. I am very happy that I was paired with JA as the customer support specialist to secure the parking spot because it couldn't have gone smoother.
September 24, 2025
Unprompted review
Reply from WhereiPark
Thank you for your review. We’re pleased to hear that JA provided timely assistance, ensured your discount was applied, and supported you throughout the process. Delivering efficient and reliable service is a priority for us, and we appreciate your recognition of JA’s efforts.
The WhereiPark Team
JA helped me so much
JA helped me so much. Unfortunately I did not read the through the parking terms thoroughly but he was able to help me save on not paying an extra month for a space I did not need. Please make sure to read the parking minimum term before renting!!! Thank you again, JA
September 23, 2025
Unprompted review
Reply from WhereiPark
Thank you for your feedback! We’re glad JA was able to help you save and guide you through the terms. We appreciate your reminder and are always here if you need assistance again.
The WhereiPark Team
Thank you!
JA was very helpful and responsive with my concerns. Genuinely made my day! :)
September 19, 2025
Unprompted review
Reply from WhereiPark
Thank you so much for your kind words! We’re thrilled to hear that JA was able to assist you and make your day. We’ll be sure to share your feedback with them. We truly appreciate you taking the time to share your experience.
The WhereiPark Team
WhereiPark makes finding parking…
WhereiPark makes finding parking convenient, but the app sometimes gives inaccurate availability
August 29, 2025
Unprompted review
Reply from WhereiPark
Thank you for your feedback! We’re glad to hear you find WhereiPark convenient. We’re sorry to hear about the availability issue, and we’re actively working on improving the accuracy of our listings to make the experience even smoother.
The WhereiPark Team
Great customer support
Great customer support. Abigail helped to address all of questions and concerns. One of the most helpful customer service. Would recommend this parking service
September 5, 2025
Unprompted review
Reply from WhereiPark
We’re so glad to hear you had a great experience with our support team! Abigail will be thrilled to know she was able to help with all your questions. Thank you for choosing us and for recommending our service.
The WhereiPark Team
Courteous, fast, trusted
When I no longer needed upcoming parking, JA at whereipark refunded me immediately. Next time I need a parking spot I'll feel like I can trust this team to honor agreements and provide fast and courteous customer support
September 3, 2025
Unprompted review
Reply from WhereiPark
Thank you for your thoughtful review! We’re so glad JA was able to assist you quickly and courteously. We truly appreciate your trust and look forward to helping you with your next parking need.
The WhereiPark Team
Paid nearly $600 in fees to obtain a…
Paid nearly $600 in fees to obtain a space to park in mid-August. The building and I are still waiting for whereipark to provide them with the paperwork so they can give me the access device. Do not bother calling their phone number. That goes nowhere. I would not recommend this at all.
August 19, 2025
Unprompted review
Reply from WhereiPark
We’re sorry for the frustration this caused. Please note that your payments have already been refunded. We did experience issues with receiving inbound calls recently, which may have prevented us from answering you, and we couldn’t locate any voicemail messages from you. To prevent this from happening again, we’ll be reaching out to the property management to confirm exactly which documents they require from us moving forward.
Got good support from JA and help me…
Got good support from JA and help me with all of my questions and concerns on how it works!
August 29, 2025
Unprompted review
Reply from WhereiPark
Thank you for your review! We’re happy to hear JA was able to help with all your questions and concerns.
The WhereiPark Team
Simple to use!
Simple to use. A lot of cheap spots. Nice agent JA. Thanks
August 28, 2025
Unprompted review
Reply from WhereiPark
Thank you for your review! We’re glad you found the service simple and affordable, and that JA was able to assist you. We’ll be sure to share your kind words with them.
The WhereiPark Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.