Where The Wild Is Reviews 

72
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Emma was wonderful. She had great ideas, and knew all the nooks and crannies of the Faroe Islands and Norway. We had elegant hotels, interesting tours and great suggestions all planned to perfection.... See more

Rated 5 out of 5 stars

We were very impressed with the service we received from this tour company from beginning to end. I’d seen an example itinerary for Norway which, following discussion, was tweaked to suit us. We had a... See more

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Rated 5 out of 5 stars

Emma at WTWI formulated a great itinerary for us and she was in touch with us when occasional changes were needed due to weather. The Vamoose app was really helpful as was the pack of maps etc. And... See more

Rated 5 out of 5 stars

Emma Durkin was quite simply the most helpful tour operator I have ever dealt with. From our very first telephone call of enquiry, right through she has been exceptional. Always giving ideas, sugge... See more

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Company details

  1. Tour Operator

Written by the company

Where The Wild Is, is a UK tour operator offering incredible year-round, travel experiences in Finland, Sweden, Norway, Lapland, Faroe Islands, Iceland and Scotland. We are a small, privately owned, Bristol-based company with a dedicated team of passionate holiday designers. Together we have over 40+ years experience of working in the travel industry focusing on the destinations we offer in Northern Europe. Specialising in destinations where it is possible to experience incredible natural wonders and great wilderness areas, we are experts in taking people to witness Mother Nature’s most greatest light show: the northern lights, and stand proud in our efforts to balance tourism with environmental protection.


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4.9

Excellent

TrustScore 5 out of 5

72 reviews

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4.9

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(72)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Faroese Adventure!

Our adventure to the Faroes, to celebrate our 70th birthdays, had to be postponed for a year (surgery), but Emma smoothly rearranged the itinerary, deposit and all, to June/July 2024……And what an adventure we have just had! Hiking with personal guides, delicious packed lunches, superb meals in residents' homes, and luxurious accommodation in hotels and guest houses meant that we were interacting with local people every day. We explored most of the islands in a hired car, with a two-day stay on Suduroy by ferry from Torshavn. Among so many wonderful destinations, the Vestmanna boat trip was exhilarating, the guided day on Kalsoy strenuous but glorious, and and the hiking on Mykines with our lovely guide, Oda, was a spectacular end to our holiday, with thousands of puffins everywhere! Emma was available at all times and responded to queries immediately and efficiently, we couldn't have asked for more personal service.
This was supposed to be the holiday of a lifetime - and it succeeded 100% - but the taste for adventure has whetted our appetite….the Northern Lights are beckoning….and we wouldn't dream of heading that far north with anyone but Emma's passionate team at Where the Wild Is!

June 27, 2024
Unprompted review
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Reply from Where The Wild Is

Hilary - from the moment we spoke all those months ago, when you called to find out more about the Faroes, to speaking upon your return from the archipelago - every conversation has been so joyful and full of enthusiasm. It was an absolute delight to plan your trip for your special birthdays, and I am so pleased you saw the sunshine and millions of puffins! You met some of our beloved friends in the north - I know they enjoyed your company very much. I hope the memories will stay with you forever. Thank you for such a wonderful review of your experience. Kindest regards, Emma and the team at Where The Wild Is.

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Rated 5 out of 5 stars

Lone traveller to the Faroe Islands

My very first time to the Faroe Islands (between 8-16/5) and so far it was the best solo travelling experience in my life. Emma was extremely and wholeheartedly helpful, and went down to details in planning for my trip whilst accommodating my needs. The spots she recommended were scenically mind-blowing! The trip to Mykines by a local guide (Oda Anderson) recommended by her was also excellent!

All in all, just professional and made my journey a memorable one!

May 16, 2024
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Reply from Where The Wild Is

Hello Alex - thank you ever so much for this wonderful review! So thrilled to read that this was the best solo travel experience of your life so far! This is wonderful. The Faroe Islands certainly are awe-inspiring and I am delighted that you joined Oda on Mykines and found the places I recommended to be so magnificent. I hope the memories last with you forever. Kindest regards, Emma at Where The Wild Is

Rated 5 out of 5 stars

Seeing the Northern Lights with my father

Me and my father wanted to see the Northern Lights in Norway but had little idea of where to go or, what to do. Emma was an incredible source of knowledge and was able to provide us with several options, none of which we would have easily been able to come by had we done this ourselves. We ended up staying at the tranquil Aurora Cabins situated at the foot of the Lygen Alps and we did manage to see the Northern Lights!

Emma also included a detailed itinerary and a clear, easy-to-manage list of relevant travel documents/vouchers through the Vamoos app which was very useful and made it effortless for us to explore Tromso and the surrounding areas. When we had a flight delay, Emma was available to help us plan alternative ways to reach Oslo. She even suggested we try and get the money back for the flights, which prompted us to try and, we successfully did!

All in all, our trip to Tromso and the Lyngen Alps was a huge success and will live long in our memories, this was all thanks to the deeply researched options presented by the team at Where The Wild Is. Thank you team, we'll be back :-)

April 3, 2024
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Reply from Where The Wild Is

What a fantastic review! Thank you for the feedback. The Lyngen Alps will always hold a slice of my heart and I am glad you managed to enjoy an untouched part of Northern Norway. It was rotten that your departure flight was delayed, but I am pleased you claimed the money back and were successful in doing so (and made it to the concert in Oslo in the nick of time). I am pleased you found the travel app useful. I looking forward to helping you plan your next adventure! Kindest regards, Emma at Where The Wild Is

Rated 5 out of 5 stars

Such a great holiday

Such a great holiday. Surpassed all of my expectations! Really smooth booking process and Emma really listened to what we wanted. The holiday was amazing and really thought out well. We also got some really sweet touches such as a personalised app and tour books. 100% recommend the company from start to finish!

February 21, 2024
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Reply from Where The Wild Is

What a wonderful review - thank you ever so much Claire. We appreciate you taking the time to write your thoughts. I am so pleased that you saw some dazzling displays of the northern lights. Thank you for choosing to book your trip to the top of the world with us! Kindest regards, Emma & the team at Where The Wild Is

Rated 5 out of 5 stars

A perfect holiday to the far north

We had a great holiday in Norway, our first trip there. Emma was brilliant from the start, with a great knowledge of the area and expert recommendations on where we should stay and what we might see and visit. She listened carefully to our ideas on what we wanted to do and tailored the perfect trip.

All of Emma's suggestions for our itinerary turned out to be first rate and we could not have had a better trip.
Emma continued to advise even as we were travelling, and provided a level of support that I have not experienced with a travel agency before.

This is a small agency which prides itself on personal service and I could not recommend it highly enough.

December 10, 2023
Unprompted review
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Reply from Where The Wild Is

Thank you so much for your kind words Patrick. I'm thrilled you had a fantastic time and felt the trip was perfect. Seeing Orcas in the wild is certainly a privilege, and I hope this memory will last forever. Your feedback is greatly appreciated - I'm still keen to hear about your dining experiences in both Oslo and Tromso. Kindest regards, Emma & the team at Where The Wild Is

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Rated 5 out of 5 stars

Fantastic holiday superbly organised by…

Fantastic holiday superbly organised by Emma. The use of the Vamoos app is a great idea with all your holiday information on one handy app which was continually updated by Emma whilst we were away ensuring we had all the latest information regarding organised tours. Iceland was a bucket list destination and Emma ensured it did not disappoint. Highly recommend using Where The Wild Is

February 2, 2024
Unprompted review
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Reply from Where The Wild Is

Thank you for your wonderful review Tom - we are delighted that you had such a wonderful time in the land of fire and ice! So pleased that you like using our travel app too. Kindest regards, Emma & the team at Where The Wild Is

Rated 5 out of 5 stars

We had a fantastic trip to Norway in…

We had a fantastic trip to Norway in January, arranged by Suzel. Suzel provided great customer service from my first call with her, to when I had a question for her during the trip. Everything was arranged perfectly, and the accommodation and activities recommended were fab ! Hoping to book another trip soon!

January 17, 2024
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Reply from Where The Wild Is

Thrilled to bits that you had such a fabulous time Joanna! Thank you for taking the time to leave a lovely review. It was a pleasure arranging your trip to Norway. Best wishes, Suzel and the team at Where The Wild Is

Rated 5 out of 5 stars

Extraordinary Svalbard holiday

We had a fabulous time on a trip to Tromso and Svalbard, arranged for us by Where The Wild Is. The holiday really couldn't have been better. Where the Wild Is tailor holidays to suit the holidaymaker, rather than pushing certain trips or tours, and as a result the customer gets exactly the holiday they want. Customer service is excellent with people on hand to answer queries big or small and it is clear that the employees have first hand experience of the countries they arrange holidays to. We will definitely be using Where the Wild Is again and would recommend this travel company to anyone who is looking to have a special holiday.

January 15, 2024
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Reply from Where The Wild Is

Thank you so much for such a wonderful review Suzanne - we are so passionate about the destinations we offer and work hard to try and exceed expectations. Your review is very much appreciated - it brought a tear to my eye! I'm so pleased you had such a wonderful time. Kindest regards, Emma and the team at Where The Wild Is

Rated 5 out of 5 stars

Fantastic experience from beginning to…

Fantastic experience from beginning to end. Emma was so helpful and gave a really personal service and built the perfect trip. Everything went to plan. We loved the hotel. The staff were all so friendly and helpful. Our experience of being in the Arctic was such a special one. Definitely a bucket list trip that did not disappoint in any way. Seeing a spectacular Aurora display on New Year’s Day, on the middle of a frozen lake, was the icing on the cake.

January 7, 2024
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Reply from Where The Wild Is

Thanks ever so much for your kind words Gill - We are thrilled you have ticked an experience off of the bucket list and had such a wonderful holiday. So happy for you all that you had a magical display of the northern lights on New Year's Day! What a great start to 2024! Kindest regards, Emma and the team at Where The Wild Is

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Rated 5 out of 5 stars

An incredible trip planned to perfection

The team at Where the Wild Is planned the most incredible trip for me and my family. They listened to what we wanted and curated a fabulous itinerary that really showed off the country in the very short amount of time that we had!

January 5, 2024
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Reply from Where The Wild Is

Thank you for your kind review Julie - we are delighted that you had a fabulous time welcoming in the new year in the land of fire and ice! Kindest regards, Emma and the team at Where The Wild Is

Rated 5 out of 5 stars

Fabulous Faroe Islands Trip

Right from the initial enquiry Emma was so helpful and she put together an itinerary that worked seamlessly. She was extremely knowledgeable about the Faroe Islands and her ideas for additional tours whilst exploring the islands definitely enhanced our experience. The travel app was useful and consistently updated with helpful information. Overall it was a 5* holiday and I would thoroughly recommend Where the Wild Is and wouldn’t hesitate to use them again.

June 29, 2023
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. This team really care about your holiday and meticulously help you plan and execute it. Couldn’t have asked for a better experience.

June 18, 2023
Unprompted review
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Reply from Where The Wild Is

Thank you ever so much for your kind review. Your comments are very much appreciated. We care very much about our customers. It is of the upmost important to us that trips are planned to perfection and that anyone who travels with us has the best possible experience. Kindest regards, The team at Where The Wild Is

Rated 5 out of 5 stars

Fabulous Faroes

Emma was very helpful with arranging our trip which went very well. She provided very good advice on the islands as well as a very useful map and book. And the app was brilliant.

June 11, 2023
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Reply from Where The Wild Is

Many thanks for your kind review John. I am thrilled you had a wonderful time and that the weather was on your side! It's also really great to hear that you found the app useful. Kindest regards, Emma & the team at Where The Wild Is

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Rated 5 out of 5 stars

Magical Wilderness adventure!

From the first phone call to touch down at Heathrow, our experience was first class.
Emma was professional, friendly and had the experience to give us the advice we needed for a magical experience to celebrate a special birthday! The hotels she recommended and the excursions she suggested were top notch!
A wonderful time was had by all of us!

February 14, 2023
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Reply from Where The Wild Is

I still cannot believe you were lucky enough to see the northern lights three nights in a row! Absolutly fantastic. I am so pleased that you all enjoyed your trip to the top of the world. Thank you ever so much for your review. Kindest regards, Emma & the team at Where The Wild Is

Rated 5 out of 5 stars

Emma was outstanding from initial…

Emma was outstanding from initial contact through to delivery of an exceptional honeymoon. It was a surprise for my husband and she even packaged up a lovely gift box with tour books, key-rings, mugs, chocolate etc. Amazing !!

January 9, 2023
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Reply from Where The Wild Is

Thank you so much for your kind review Emma. I was thrilled that you got to see the northern lights towards the end of your trip and that we had the opportunity to create this memorable holoiday for your honeymoon. Kindest regards, Emma and the team at Where The Wild Is

Rated 5 out of 5 stars

The importance of the personal touch

We were delighted by the knowledge and degree of service that the owner delivered to us during and enquiry on the Faroe Islands ...

January 13, 2023
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Reply from Where The Wild Is

Thank you Steve. If you decide you would like to visit these wave-washed isles in the future, we would love to help plan your trip. Kindest regards, Emma & the team at Where The Wild Is

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Rated 5 out of 5 stars

Suzel made my experience with where the…

Suzel made my experience with where the wild is very easy and hassle free. I booked the most wonderful trip at fairly short notice and she organised it all with no hassle. Communication was professional and fast making the whole experience easier. I cannot recommend the company more highly.

October 13, 2022
Unprompted review
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Reply from Where The Wild Is

Hello Maria, many thanks for your lovely review. I really enjoyed creating your itinerary for Norway, and if there are any other trips you would like to the top of the world, we would love to help. Kindest regards, Suzel & the team at Where The Wild Is

Rated 5 out of 5 stars

An Impecable Experience!

Emma was absolutely incredible! From the first touch point to the back and forth via WhatsApp during our trip, she was very helpful in offering up tips while being very flexible and listening to what we wanted out of the trip. The organisation was impecable, everything went off flawlessly. The use of the app was an added bonus which helped to organise everything so easily. I highly recommend Emma and Where the Wild Is, A++ service and an incredible experience to Iceland for our 10yr Anniversary :)

October 13, 2022
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Reply from Where The Wild Is

Many thanks for your lovely review Kipp. We are delighted you both had such a fabulous time in the land of fire and ice. I really appreciated the time you spend to talk to me when you returned as I know you are very busy. Congratulations on your anniversary! Kindest regards, Emma & the team at Where The Wild Is

Rated 5 out of 5 stars

Ordered a about 10 days ago

Ordered a about 10 days ago, didn’t quite work on me as the scent and my sweatiness didn’t combine well. Excellent customer service ! They replied to my concern within 5min, never happens with any other companies. Great work guys, wish you prosperity!

October 13, 2022
Unprompted review
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Reply from Where The Wild Is

Hello, I don't think this review is meant for us. We create holidays and your review doesn't seem to relate to a holiday and we do not have a record of you as a customer. Would you mind removing this review? Kindest regards, Emma

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