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Whimstay Reviews 

516
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations and the easy booking process, often finding great deals and affordable prices. Many people highlight the outstanding customer service and the helpful, accommodating staff, appreciating their quick responses and proactive communication. However, some customers noted issues with customer service, reporting difficulties reaching live assistance, unhelpful responses, or problems with refunds and cancellations. A few also felt that property details were not always clearly disclosed, leading to issues like double bookings, unclear parking, or units not matching expectations. Additionally, some reviewers mentioned unexpected charges or pricing clarity problems after booking.

What people talk about most

Location

Consumers consistently express high satisfaction with the location, often describing it as great, perfect,... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as easy, straightforward,... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Price

People report positive experiences with price, often finding great deals and affordable options that are... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Scarritt Bennett campus is very unique and beautiful. We enjoyed just walking around the buildings and looking at the architecture. The neighborhood is very nice. Communication with the host was e... See more

Rated 5 out of 5 stars

Our stay was wonderful! Whimstay saved us money on our stay which is always nice especially when it’s last minute. They were also quick to resolve any issues we had and answered any questions we had q... See more

Rated 5 out of 5 stars

I made a booking on whimstay for a last minute trip to Montreal which was cancelled after I made my booking. I immediately reached out to Whimstay and I must commend Tyler as his feedback and handling... See more

Company replied

Rated 5 out of 5 stars

The WHIMSTAY experience was awesome. Easy booking, great customer service and best of all..great price and great place. Our place in Chandler , AZ was top notch. We will most definitely be using WHIM... See more

Company replied


Company details

  1. #13 of 26 best companies in Vacation Rental
  2. #1 of 2 best companies in Beach Resort
  3. #1 of 1 best companies in Cottage
  4. #1 of 1 best companies in Mountain Cabin
  5. #3 of 4 best companies in Pet-Friendly Accommodation
  6. #8 of 11 best companies in Vacation Home Rental Agency

About Whimstay

Written by the company

Meet your secret weapon for last-minute getaways.

Whimstay makes booking vacation rentals feel easy and rewarding. We offer better prices, better service, and smarter timing—on the same homes you’ll find on Airbnb and Vrbo. With built-in price comparisons on every listing, you can see exactly how much you’re saving. On average, Whimstay travelers save 25 percent, or over $200 per trip.

And when plans change or questions come up, our customer support team is here to help. No bots, no runaround—just real people who care about your trip as much as you do.

We partner with top property managers to offer exclusive deals across the U.S., Canada, Mexico, the Caribbean, and now Europe. From cozy cabins to beachside villas, our growing portfolio is built for travelers who embrace spontaneity but never settle on quality.

Book confidently. Save instantly. Travel better.

Visit whimstay.com

We Believe In

Written by the company

Great Deals on Great Stays
Last-minute doesn’t mean settling for less. We hunt down incredible vacation rentals at prices that make spontaneous getaways actually doable.
People First, Always
Whether you’re a traveler looking for your next adventure or a host welcoming guests, we’ve got your back. Real support from real people who actually care about your experience.
See for Yourself
We show you exactly how much you’ll save compared to Airbnb and VRBO, right there on the same page. No hunting around different sites to compare: we do the work so you can see the savings upfront.

Contact info

Promotion box for Whimstay

Same Stays, Better Rates.

Whimstay has the same properties you love on Airbnb and Vrbo, for less

4.5

Excellent

TrustScore 4.5 out of 5

516 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(516)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Location!

Tom was an amazing host. Responsive and accommodating.
Rental is in a great location, completely updated & surprisingly affordable.

January 26, 2026
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Reply from Whimstay

So glad Tom took great care of you! We love our amazing hosts and sounds like you got a great deal in a perfect location. Thanks for booking with Whimstay!

Rated 4 out of 5 stars

It was easy to make the reservation and…

It was easy to make the reservation and the host was very nice. The only problem was the miscommunication between Whimstay and the host and I was over charged. It too a week to correct. Other then that everything was fine.

January 13, 2026
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Reply from Whimstay

We're glad to hear booking was easy and that you liked your host! We're sorry to hear about the miscommunication but wanted to clarify that it was corrected immediately. The wrong price was provided but was fixed within 3 minutes.

Looking forward to your next stay and we'll be here if you need anything at all!

Rated 5 out of 5 stars

great experience

We had the best time, Whimstay was so easy to use and easy to navigate. We were kept in the loop and all the information was updated and prompt

January 12, 2026
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Reply from Whimstay

Glad everything was seamless! We know clear communication matters, so we're happy we could keep you in the loop. Thanks for booking with Whimstay!

Rated 5 out of 5 stars

Made traveling with kids a breeze

I loved how easy it was to book. I was especially glad for how much the team reached out to make sure I did not have any questions. Traveling to a strange city with 2 small children can be scary and they helped to ease any concerns I had.

January 16, 2026
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Reply from Whimstay

That means a lot! We know how much goes into traveling with young kids, and we're glad we could help make it feel a little less stressful. Hope to help you book your next family getaway!

Rated 5 out of 5 stars

WHIMSTAY=5⭐️⭐️⭐️⭐️⭐️

The WHIMSTAY experience was awesome. Easy booking, great customer service and best of all..great price and great place. Our place in Chandler , AZ was top notch. We will most definitely be using WHIMSTAY from now on over the other vacation sites!

January 12, 2026
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Reply from Whimstay

This made our day! So glad you had an awesome experience in Chandler. We'll be here whenever you're ready for the next trip!

Rated 5 out of 5 stars

Excellent

Excellent . Everything was nice and smooth

January 10, 2026
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Reply from Whimstay

Love to hear it! Thanks for booking with us. Glad everything went smoothly!

Rated 5 out of 5 stars

The customer service at Wimstay was…

The customer service at Wimstay was outstanding. They were easily accessible and continue to follow through. They wanted to work with my unique situation, and did their absolute best to meet my needs.

January 8, 2026
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Reply from Whimstay

That's so great to hear! Our team really does care about making things amazing for every guest, so we're glad we could help with your situation. Thanks for the kind words and for booking with Whimstay!

Rated 3 out of 5 stars

Rental was great, Whimstay's role lacking

I loved our rental, and grateful for a platform like this. My issue is that 1. I never received information about check in (leasing agent said they don't receive renter emails), 2. When I contacted Whimstay on morning of rental, chat and call states they were not available. I didn't hear back for several hours. I ended up reaching the leasing agent w/o issue, but if I did have an issue Whimstay was MIA.

January 4, 2026
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Reply from Whimstay

We're very glad to hear you enjoyed your stay and found a great price on Whimstay!

Thanks for sharing where improvements can be made. Most hosts send check-in information 24-48 hours before check-in, and we'd love to get more info from you about what happened so we can follow up with the host and ensure they're sending everything guests need in a timely manner. We provide contact info to both host and guest immediately upon booking, so it sounds like there may have been a miscommunication on the host's end about receiving emails.

When you reached out on the morning of check-in, we provided your host's contact details right away via chat, which is typically the fastest path to resolution on check-in day. You sent us another message shortly after saying to disregard your earlier request for help since you were able to connect with your host using the contact info provided and resolve the issue. We responded to make sure you had everything you needed and to let you know we're here if anything came up.

We're sorry the timing didn't feel as responsive as it should have been, and we appreciate you letting us know about this gap. If you'd like to share more details, please reach out at help.whimstay.com.

Rated 5 out of 5 stars

Great home

The house was beautiful and well equipped.

January 3, 2026
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Reply from Whimstay

Thanks so much! We're glad you found a great place on Whimstay. Hope to help you book your next getaway soon!

Rated 5 out of 5 stars

Whimstay was a great booking choice

Whimstay was a great booking choice. I was nervous to use the site because I had never heard of it before, but it was cheaper and everything worked out great.

December 30, 2025
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Reply from Whimstay

We love hearing this! Thanks for giving us a shot!

Rated 1 out of 5 stars

i booked a cabin on this site just for…

i booked a cabin on this site just for me to be charged, to tell me that it was technical issues from the host. Just lost over $600 trying to celebrate new year eve and they not trying to help or anything.

December 30, 2025
Unprompted review
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Reply from Whimstay

We're very sorry to hear this happened. That's incredibly frustrating and not the experience we want anyone to have.

Please reach out to us at help.whimstay.com so we can help resolve this with you. In the rare situation where a host cancels a stay at no fault of the guest, we will always make sure the guest receives a full refund. We'd like to look into your specific booking and get this sorted out right away.

Rated 5 out of 5 stars

Clean

Clean, thoughtful, cozy, amd great location

December 27, 2025
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Reply from Whimstay

So glad you found a place that checked all the boxes! Thanks for booking with Whimstay.

Rated 5 out of 5 stars

Wonderful experience!

Wonderful time! great communication and support. Can’t wait to rebook.

December 19, 2025
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Reply from Whimstay

That's awesome! We're so glad everything went smoothly. We'll be here whenever you're ready for your next trip!

Rated 5 out of 5 stars

Nice location at good price.

Nice location at good price.

December 13, 2025
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Reply from Whimstay

That's the goal! Glad we could help you find a great spot at a great price. Thanks for booking with us!

Rated 1 out of 5 stars

Lack of transparency…BUYERS BEWARE

I do not recommend this booking company. The terms and conditions were not presented in a clear or transparent manner, and key restrictions were effectively hidden until after payment was made.

A customer should be able to understand material conditions before committing financially. That standard was not met here. Transparency should not require digging, guessing, or discovering terms only when a problem arises.

Read their BBB complaints before booking

December 22, 2025
Unprompted review
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Reply from Whimstay

We're sorry to hear about your experience. Transparency is important to us, and we take your feedback seriously.

All booking terms including cancellation policies, rental agreements, pet policies, and age requirements are displayed on each listing before payment. However, we recognize that if something felt unclear or hard to find, that's something we need to address.

We'd love the chance to understand what wasn't clear in your booking so we can both help resolve your situation and improve how we present information to all guests. Please reach out to us at help.whimstay.com and we'll be ready to help.

Rated 5 out of 5 stars

Super easy

Just like Airbnb, better price. Easy to communicate with.

December 3, 2025
Unprompted review
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Reply from Whimstay

Love that! Easy booking and better prices are exactly what we're going for. Thanks for choosing Whimstay!

Rated 5 out of 5 stars

The check in/out procedure was simple

The check in/out procedure was simple. The host was amazing. The price was better than local hotels. I will be using this again.

December 15, 2025
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Reply from Whimstay

That's great to hear! Sounds like you found an awesome host and got a solid deal. We'd love to help you book again anytime!

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