Whipmats Reviews 

2,136
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 2,017 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the simple ordering process, noting that the platform offers plenty of attractive color and style choices. Many buyers mention that the items are very easy to install, look stunning, and successfully enhance the appearance of vehicle interiors. However, some customers also noted serious issues with poor material quality, stating that the products feel cheap and do not match the online advertisements. Others experienced frustrating delivery delays, while people frequently found unhelpful support teams when attempting to resolve incorrect product fittings or request refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide division in customer experiences. While... See more

Quality

Consumers find quality to be ambiguous, with highly mixed feedback on product standards. While many reviewers... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. While many... See more

Customer service

Clients share ambiguous opinions on customer_service, as experiences vary significantly. While some reviewers... See more

Delivery service

Reviewers share mixed opinions about the delivery service, reflecting a wide range of experiences. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Save your money. Custom fit matts made by a blind person and slide all over the place as the fittings dont even match the car. Waste of £60

Rated 4 out of 5 stars

Overall I liked these. Arrived slightly damaged that I believe is due to the post. I am however a bit annoyed they are not at all like the promotional video. That is very disappointing. They do howeve... See more

Rated 4 out of 5 stars

Bought them a few months ago .. Arrived well packed and with lots of extras and a few spares. I feel they are a little over priced but fitted well and look ok... I quiet like them but one down side... See more

Rated 4 out of 5 stars

First order was lost in shipping but Whipmats soon sorted it out. So glad I waited and didn't ask for a refund. The mats are good quality, a shame all the creases through their packaging, didn't come... See more


Company details

  1. Auto Accessories Wholesaler

Written by the company

We offer our customers in the UK the widest selection of luxury car mats. With over 10,000 models, each custom-made with laser precision for a flawless fit and to beautifully enhance your car’s interior.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.2

All reviews

(2,136)

1,931 reviews in the last 12 months

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Rated 1 out of 5 stars

Ignore the fancy advertising

I was taken in by their glossy advertising on Facebook. AI generated videos of high tech machines, making premium leather, custom fitted car mats by Italian artisans. The mats turned up wrinkled beyond reason because they wrap them up so tightly in cheap packaging. They aren’t leather, just cheap plastic tat. They didn’t fit. They blamed me saying I hadn’t fitted them properly. After several emails and photos they finally agreed they didn’t fit. I asked for a refund. They sent another set of mats that didn’t fit. Again I asked for a refund and they offered me £17 as a partial refund as they didn’t agree there was anything wrong with them. I’m going through the bank for a charge back. Steer well clear of this company.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a full set of front and rear…

I ordered a full set of front and rear mats to protect my new 2026 model A6 Audi. The front mats fitted but the rear mat was way far too big. Whipmats acknowledged the problem and agreed to send new rear mat.
Eventually after a long protracted process the replacement mat arrived. Unfortunately they were front mats not the rear mat which was the problem. My advice is do not use this company, they don’t have a clue!

May 15, 2026
Unprompted review
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Rated 1 out of 5 stars

I ordered one set of covers for my car…

I ordered one set of covers for my car and my cart had already 1x set already there.
So out of office hours i sent them an email saying that im sorry ive ordered two sets instead of one and could you re-embuse me and only 3 mintes after finding the mistake , a very simple request i thought.
Only to be told that thenorder had already been made and that i had to accept the fault was mine.
How could a whole set of car covers be made twice within 3 minutes is a fairy tale.
These people want your money and dont care that you have to store something you didnt want in the first place. What am i to do, just go out and buy another car of the same year and model
Trading Standards need a nudge.

May 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Poor quality matts,poor fitment no…

Poor quality matts,poor fitment no communication.
No landline number and the mobile number is constantly on voice message.Save your money these are a waste off time.Im trying to return these for a refund but no reply.
##Avoid Avoid Avoid Avoid##

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a set of mats for my A6.When…

Ordered a set of mats for my A6.When they arrived they did not fit so got in touch with customer services.Spoke to a lovely lady called Olivia who was extremely helpful.A new set of mats were promised along with an apology as the first set did not fit.Second set have arrived and are perfect.
Cannot fault my experience that went form a negative to a massive positive.Based on the 2nd set I would definitely buy from Whipmats again.

May 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Interior fitted mats

The mats are brilliant, very well fitting and look really good. Very smart and I love the look as I went for the black with purple.
They are very well made and ideal for the car.

May 13, 2026
Unprompted review
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