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whiskerDocs Reviews 466

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, empathy, and professionalism, highlighting their ability to provide peace of mind during stressful situations. Many people appreciate the 24/7 availability of the service, finding it invaluable for urgent pet health concerns, especially when their regular vet is unavailable. The service is frequently described as thorough, with detailed explanations and helpful advice, often preventing unnecessary emergency visits. However, some customers were dissatisfied with response times, reporting long waits to connect with an agent via phone or chat, and in some cases, not receiving expected follow-up information like treatment plans.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff's... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpfulness and empathy of... See more

Service

Consumers find service to be positive. Many reviewers praise the helpfulness and thoroughness of the vet... See more

Response time

Reviewers highlight positive aspects of response time. Many customers experienced quick call answers and... See more

Product

Reviewers mention positive feedback about the product. Customers appreciate the great information on pet... See more

Based on these reviews

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ The 24/7 vet hotline was an absolute lifesaver! I called in the middle of the night when I was worried about my pet, and the veterinarian was calm, knowledgeable, and incredibly reassuring. T... See more

Rated 5 out of 5 stars

Vet tech really knowledgeable. Understood the problem immediately. She gave helpful suggestions on why the problem may have occurred and good solutions on how to remedy it. I felt confident going forw... See more

Company replied

Rated 5 out of 5 stars

They totally reassured me after listening to what my dog ate ..looking into it thoroughly..and gave some suggestions to act proactively just to limit the possible length of time should he should have... See more


Company details

  1. #2 of 7 best companies in Veterinarian
  2. #1 of 5 best companies in Emergency Veterinarian Service
  3. #5 of 7 best companies in Telephone Answering Service

Written by the company

whiskerDocs is North America's leading provider of pet #telehealth, serving over 6 million pets. Need a question answered? Unsure if you need to take your #dog or #cat to the #vet? whiskerDocs members have unlimited access to our team of #veterinary #experts, 24/7/365, in seconds. No #petcare question is too big or small — whether you’re curious about the best food to feed your pet, worried about your pet sneezing or coughing, or they ate something they shouldn’t have — our team will help you decide the next best steps to care for your pet.


Contact info

4.8

Excellent

TrustScore 5 out of 5

466 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Awesome Team!

Your entire team is awesome! Every individual I’ve come in contact with is so nice first and foremost! Very courteous and professional! 10/10 thank you :)

March 26, 2026
Rated 5 out of 5 stars

Spot On!

We needed some reassurance our Vet was headed in the best direction for our GSD. We got spot on confirmation they were going in correct direction independently with basic information we had to give.

March 23, 2026
Rated 5 out of 5 stars

Stacy was absolutely wonderful

Stacy was absolutely wonderful during a stressful moment when my dog, Pup, wasn’t feeling well. From the start, her expert knowledge immediately put me at ease. She took the time to explain what might be going on and provided thoughtful home remedy suggestions that helped Pup get through the night more comfortably.

While a vet visit was still necessary, Stacy’s guidance gave me the confidence that everything was going to be okay. That reassurance meant a lot during a moment when I was pretty worried. Her calm, knowledgeable approach and genuine care made a big difference, and I’m very grateful for her help.

March 10, 2026

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