The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
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The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
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The 2 staff members working in Whistles Manchester today gave excellent customer service. So helpful and friendly from the minute I walked in. Took a real interest in my finding a petite fitting dres... See more
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Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff member was very helpful…
Staff member was very helpful and gave advice on sizes and fitting
April 28, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're delighted to hear that our staff member was helpful and provided good advice on sizes and fitting. If you need any more assistance, please don't hesitate to reach out.
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Great staff
Staff in the Henley store are always friendly and helpful and make it a real pleasure to shop there.
May 2, 2026
Unprompted review
Reply from Whistles
Hello Tracey . Thank you for leaving your excellent 5* review with us! I am over the moon to hear that you were greeted with great service in store, which resulted in you leaving the store completely satisfied. We look forward to welcoming you again soon! Kind Regards, Customer Care.
Chiswick shop
I had a great experience at the Chiswick store, both ladies that were there were rally helpful despite being very busy organising the stock.
April 30, 2026
Unprompted review
Reply from Whistles
Dear Verginiya,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience at our Chiswick store and that our team was helpful even during a busy time. Your kind words mean a lot to us and our colleagues.
We look forward to welcoming you back to Whistles soon!
Best regards,
Whistles Customer Care.
I bought a top which I love sadly the…
I bought a top which I love sadly the store did not have the trousers I also wanted in my size nor on the other available colour so I could at least try them for size and then order online. I went to John Lewis who had twice as many sizes and bought them there. As they are different items it didn’t matter but if these had been matching/a set/coord I wouldn’t have bought either. Great clothes not enough stock
May 1, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for taking the time to share your feedback.
I am really pleased to hear you loved the top, but we’re sorry to learn that we didn’t have the trousers available in your size or in an alternative colour for you to try. We understand how frustrating this can be, especially when you are considering purchasing coordinating pieces. Your comments about stock availability are appreciated and will be shared with the relevant team, as we’re always working to improve our offering. Thank you for highlighting this, and we hope to welcome you back again in the future.
-Whistles Customer Care.
Very helpful staff and wonderful…
Very helpful staff and wonderful selection of basics. Not the cheapest option but the quality is amazing and worth the extra pennies.
April 24, 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experiences with our team at Phase Eight. It's fantastic that our staff made you feel so welcome and supported, and that the store layout helped you enjoy your visit. We truly appreciate your kind words and your friend's compliments too.
Looking forward to welcoming you back soon!
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My first purchase in Whistles
My first purchase in Whistles. I have a terrible problem trying to get anything to fit. I'm rather small, probably XS, but something XS are too big. I was looking for a particular style of dress and it was my husband who suggested I try one on. It was a size 8. I was sceptical because I didn't want a red dress on this occasion, but also thought the size 8 would be much too big. However, I tried it on and bought it because it was a perfect fit. I also go 20% off. I left very happy indeed.
Staff were very helpful and friendly...nice bright store, happily return.
April 28, 2026
Unprompted review
Reply from Whistles
Thank you so much for sharing your experience with Whistles! We're delighted to hear that you found the perfect fit and that the size 8 dress worked out so well for you, especially with that great 20% off. It’s wonderful to know you left the store happy, and we appreciate your kind words.
If you ever need any assistance with sizing or have any questions in the future, please don’t hesitate to reach out. We're always here to help!
Was in Westfield White City 2 weeks…
Was in Westfield White City 2 weeks ago and walked in the WHISTLES concession. Had never bought anything from them before. Cannot praise enough the service I received from Saira who helped me pick a dress for my son’s wedding in June in Tuscany. Tried at least 3 dresses and then was handed the dress: Orchid Print V Neck Midi Dress which fitted me well and fell in love with. Thank you Saira for your excellent service.I will definitely be using WHISTLES in the near future.
April 13, 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're thrilled to hear that Saira provided you with excellent service and helped you find the perfect Orchid Print V Neck Midi Dress for your son's wedding in Tuscany. We hope the dress makes your special day even more memorable.
It means a lot to us that you will be choosing WHISTLES again in the future. If you need any further assistance, please don't hesitate to reach out.
Wishing you a fantastic time at the wedding!
The two members of staff were friendly…
The two members of staff were friendly and helpful
April 30, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're delighted to hear that our team members were friendly and helpful during your experience. Your feedback means a lot to us at Whistles.
If you need any further assistance, please don't hesitate to reach out.
Poor in-store experience
Unfortunately had a very dissatisfactory experience in the Upper Street, Islington store today.
I visited primarily to return a dress that I had bought online (which I loved but unfortunately was too big). When at the till, the woman on the till thought that I was requesting to collect an online order, and looked visibly disappointed when I corrected her that I was looking to do an in-store return. The rest of the returns process was fine and done efficiently, so I didn’t comment on it.
I proceeded to browse the store (as I’m also looking for a spring jacket and some new workwear). I picked out a skirt and a jacket to try on. Whilst in the changing rooms, I poked my head out to ask (the same woman) if they had the jacket in another size. Instead of addressing the request, she asked me whether the only thing I was trying on was the jacket. I told her that I had also tried on a skirt. Her response was to ask me, very abruptly, to vacate the changing room to allow another customer to use it (there was a small queue of maybe 2 or 3 people) because in her exact words “you don’t need a changing room to try on a jacket”. I followed her out, feeling like a naughty child and quite embarrassed.
I did not catch the woman’s name as I was quite shocked at the interaction and didn’t want to hang around any longer.
After that experience, I am now unlikely to want to visit that store again, which is a real shame because I only around the corner so it would be my go-to store. Shopping is supposed to be a nice experience, especially when purchasing not inexpensive items.
May 1, 2026
Unprompted review
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Bit frustrating
Bit frustrating. Bought some beautiful trousers (Navy Wide leg Hopsack)
They didn't cope well with first wash - despite following the instructions. I queried this, sent photos and gave feedback, but had 3 people respond, each asking if I have a receipt. Sadly, I don't any more, as I had been delighted with them. I provided a bank statement to prove purchase. I'm registered as a customer (and get the almost daily spam), and it counts for nothing. It seems as though giving feedback about a product is only valid if I have a receipt. Now I am being ignored, so have resorted to this.
April 29, 2026
Unprompted review
Reply from Whistles
Good morning Catherine,
Thank you for reaching out and sharing your experience with the Navy Wide Leg Hopsack trousers. I’m really sorry to hear about the issues you’ve faced after the first wash and the frustration caused by multiple requests for your receipt.
We do value your feedback and your loyalty as a registered customer. I understand that sometimes receipts can be misplaced, and your bank statement is helpful. To move forward, I’d like to ensure we find a satisfactory solution for you.
To assist you more quickly and resolve this matter, please reach out to us today via our live chat.
Lovely ladies in the Bromley store
Lovely ladies in the Bromley store, always so helpful. I try to buy in store, if available, rather than online.
April 28, 2026
Unprompted review
Reply from Whistles
Hi Deb,
Thank you so much for your kind words! We're delighted to hear that the Bromley store team has been so helpful and that you enjoy shopping with us in-store. If there's ever anything you need, please don't hesitate to reach out.
Excellent customer service (via online…
Excellent customer service (via online chat) from Kay today. I purchased items which were then discounted in the sale only a couple of days later. Kay price-matched the difference for me and issued a refund. Very happy turnaround!
April 30, 2026
Unprompted review
Reply from Whistles
Dear Cathy,
Thank you so much for your kind words! I'm delighted to hear that Kay was able to assist you promptly and that you had a positive experience with the price match and refund. We always strive to provide excellent service and it’s wonderful to know we achieved that for you.
If you need any further assistance or have any questions, please don’t hesitate to reach out.
Best wishes,
Whistles Customer Care.
Reply from Whistles
Dear Angela,
Thank you so much for your kind words! We're delighted to hear that our staff were helpful and made your experience a positive one. If you need any further assistance, please don't hesitate to reach out.
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Good quality clothing
Staff member in the Lincoln store was very helpful
April 27, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're delighted to hear that the staff member at our Lincoln store was very helpful. We appreciate you taking the time to share your experience with us.
If there's anything else we can assist you with, please don't hesitate to reach out.
Very quick and informative customer service…
Very quick and informative customer services on Live Chat. Normally I dislike Live chats but this was a good experience
April 28, 2026
Unprompted review
Reply from Whistles
Dear Barbara,
Thank you so much for your kind feedback! We're delighted to hear that our Live Chat service provided you with a quick and informative experience. Your satisfaction means a lot to us, and we're always here to help whenever you need assistance.
Kate responded to my query swiftly and…
Kate responded to my query swiftly and things were sorted promptly.
April 28, 2026
Unprompted review
Needed to make a return which I…
Needed to make a return which I couldn't make in store and so I contacted Whilstes on line using their online chat and they were super helpful and resolved the issues
April 28, 2026
Unprompted review
Reply from Whistles
Hi Emma,
Thank you so much for your kind words! I'm really pleased to hear that our online chat team was able to assist you promptly and help resolve your return issue. If you need any further assistance or have any other questions, please don't hesitate to reach out. We're always here to help!
Best regards,
Whistles Customer Care.
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Reply from Whistles
Hi Di,
Thank you so much for your kind words! We're delighted to hear that our store staff were helpful during your visit. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Whistles Customer Care.
The customer service in the Kingston Store is first class
The customer service in the Kingston store is always excellent and I often go back to the store because of the friendly and helpful staff.
April 25, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words about the Kingston store! We're delighted to hear that our team’s friendly and helpful service keeps you coming back. We truly appreciate your continued support of Whistles.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Reply from Whistles
Thank you so much for your kind words! We're delighted to hear that our staff were very helpful. If you need any further assistance with Whistles, please don't hesitate to reach out.
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