White & Green Reviews 19

TrustScore 4 out of 5

3.8

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Company details

Written by the company

We are an Irish mother and daughter team, passionate about bed linen! Shopping for bed linen can be a nightmare! What should you look for? What is thread count? Does fancy packaging actually translate to quality? Sari is an Interior Designer who was frustrated by this customer experience and by the poor quality of so many brands (think of sheets pilling after a couple of washes, not fitting properly, being incredibly difficult to iron, and so on). So she set out to create the best bedding in the world. Together with her daughters (us), she spent a year researching the industry, coming up with the best designs and finding the right partners. We work directly with our organic cotton farmers and our Fairtrade factory in India. We combine our classic designs with the finest handpicked cotton and master craftmanship to create quality bedding that is made to last. By cutting out the middle men, we keep our products much more affordable than other luxury bedding brands. Our products are certified Organic (GOTS) and Fairtrade. We believe that everyone deserves the gift of great sleep, without costing the earth! Shop online for fast delivery to your doorstep!


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3.8

Great

TrustScore 4 out of 5

19 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very Happy!

Ordered online and they were delivered the next day! Was looking for good quality sheets and was not disappointed with these - beautiful, soft, and luxurious feeling.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Aura Collection bed set

I ordered the Aura Collection bed set, I ordered it in Sea Blue as the person who was promoting it for them said it was more grey than blue but when it came it was really blue in my grey room. I never even took it out of its cover cos I knew the colour was wrong so it was as it was sent to me. It comes in a cloth bag the same colour so never took out the duvet cover etc. I contacted customer service asking for details on how to return it, they asked a million questions which i answered ( I feel they don't like when people return items) they then told me there would be €8.99 deducted for delivery! There was free delivery on the item and no where on their site did it state that there would be an €8.99 charge if you sent something back. I was a little suspicious at this stage and I had every right to be! Luckily for me, I took photos of the item before putting them into the An Post official padded envelope and tracked the return. A few days later I got an email from Customer Service saying 'This is very rare but our warehouse has taken photos of how your item has arrived back to us' and a picture of the outside bag/cover ripped with holes in it. First off, It was in one of the big An Post padded envelopes which was doubled up cos it was so big and secondly It was not like that when i sent it back. So I feel this company tried their hardest to not give me my money back and only that I had the photos of how it was returned to them they were going to blame me for the rip/holes ( which i believe is one they have there already and use this for when they don't want to give people their money back)! Based on my experience I would not recommend this company and their Customer Service is very defensive. In fact I was actually going to send back the sea blue and buy the grey one until how they reacted to me getting the wrong colour which by the way they have someone promoting it for them and I went by their recommendation!

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Aura Kingsize Bed Linen

I purchased an Aura Kingsize Bed Linen Set last year and loved it so much and I've just bought another one in a different colour. The quality is amazing and feels so luxurious. Shipping was quick and came in lovely eco-conscious packaging, would highly recommend this company.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

I would have only compliments and…

I would have only compliments and praise for the kind approach to business and me as a real human customer .I experienced fast and effecient courteous service .The white sheet set and matching 70 percent down duvet and cover are so soft and the perfect partner for winter nights .
Well done to the Team at White and Green and thanks .

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent extra deep fitted sheet

Had tried many retailers but could not get a fitted sheet that was deep enough for a high mattress. I purchased an extra deep double fitted sheet from this site and it is perfect fit. It covers the mattress really well. Very good quality material too.

November 12, 2024
Unprompted review
Rated 2 out of 5 stars

I bought king size pillow for a king size bed.

I have bought bed linen and also my daughter in the past and it is beautiful. However I bought 4 pillows recently which arrived just before I left on a trip for 5 weeks. On my return I ordered pillow cases to fit the four pillows . I had not used the pillows and when I did put them on the bed ..a King Size bed and King Size pillows they were too big. The pillows were sold as King/Super King so I think I am within my rights to assume they fit a King size bed. They do not. They are too big. I was very disappointed with the customer service and their response. It felt like I was dealing with an AI responder as nothing I was explaining was being heard. I will not be buying from them again.

February 20, 2024
Unprompted review
White & Green logo

Reply from White & Green

Hi Noelle, hope you are really well. We are reading your review with regret. We sell these pillows as standard titles "regular" or "king" and with the sizes written very clearly on the page: 50 x 70cm or 50 x 90cm.

In Ireland and the UK, calling pillows by these titles in the norm. We never say that a king-size bed should have king pillows. It is up to each customer to decide and measure what size pillows they would like for their bed. As a customer then goes to the checkout, it asks once again on the website if you are sure you have selected the correct size. You wrote to us asking to return the pillows after they have already been used and slept on. Our returns policy states that for hygiene reasons, this is not possible as we of course would not resell used pillows. You then said that we should give you two free pillows instead, even though we fulfilled your order as was required and did not make a mistake on our side.

Thank you for your feedback and Kindest Regards,
White & Green

Rated 1 out of 5 stars

Split seam in pillow

A split seam in pillow feathers coming out and told outside returns policy and that I must have put pressure on it forcing it to rip and also that I must have damaged it in wash. As pillows only 3months old would not have been washing them. Considering the cost I am extremely disappointed with company reply and doubt if I will ever purchase from them again.

December 31, 2023
Unprompted review
Rated 5 out of 5 stars

Bought for my daughter as housewarming…

Bought for my daughter as housewarming gift.She requested the brand,and wants white ,white on beds.As parents of two young children,I was wondering about the white decision.Now I have seen them,I think I will be taking the green and white journey too!The quality is amazing.Just gorgeous.I have shown to two friends who also impressed.Bed linen could be the new diamonds!Prompt delivery,no issues hence 5 stars.Odered pillows this morning.Buying from an Irish family business,with an ethical ethos is another positive!!

December 2, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, received an email with special offer, then after going through the entire purchase process, the purchase could not be delivered. .. i have spent a considerable sum with this company, over 2500 thousand this year alone, but i will never purchase from them again, ever...

November 9, 2023
Unprompted review
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Reply from White & Green

Hi Philip, hope you are really well.

We find this very unfair, to be honest. We recognise your frustration, but we have also explained to you on customer service emails the situation. You are looking to purchase on our UK website, however you are based in the Republic of Ireland. We have amazing offers on our Irish website which you can avail of and we are grateful that you have shopped with us before. You are looking to purchase a bedspread that we only have in the UK and we let you know that we are not able to send that to Ireland, due to Brexit. That's why we actually have a totally separate warehouse and website for the UK, where our products arrive straight into from our factories. We don't send things between the UK and Ireland warehouses since the entire overall of Brexit, customs, and borders.

I am sorry that you feel this is grounds to never shop with us again, we understand the frustration, however we really do feel this review is unnecessarily harsh. We remind you that we are a small business, proudly doing our best to provide fantastic products to people and to bring our entire Trustpilot rating down because of a one-star review over a Brexit issue which is totally out of our control, we don't find fair or just at all. We hope you might reconsider.

Running a small business in these times is already difficult enough, and to be honest, to read a review like this which isn't a reflection of our amazing products, nor our service, we find very upsetting. Had we provided a faulty product or a bad service, we would take feedback on board gratefully, but this issue of sending from the UK to Ireland, is completely separate and is not a reflection of us nor of our wonderful small company.

Our Kindest Regards,
The White & Green family

Rated 5 out of 5 stars

Fabulous bed linen.

I have a very deep mattress and have never been able to find sheets that actually stay in place. I have bought many brands that claim to be extra deep, but still come off the mattress. As the mattress is so heavy, I find it difficult lifting it to get the sheet tucked in place. I bought the White & Green king size duvet set 2 weeks ago. I am just so happy with them. To wake up in the morning and the sheet is still in place is just fantastic. The material is such good quality and has a silk like feel to it. I washed them today and they washed really well. I love to support Irish and will definitely buy again especially if there is a discount code 😉

July 8, 2023
Unprompted review
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Reply from White & Green

Thank you so much, we are so happy to read this.

Rated 5 out of 5 stars

I'm absolutely thrilled with my…

I'm absolutely thrilled with my purchase, fantastic quality and the service was so efficient ! I would highly recommend White & Green for their beautiful bed linen and will definitely purchase again. Loved the presentation when it arrived and it only took two days. We'll done ! ✔️ :)

May 5, 2023
Unprompted review
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Reply from White & Green

Delighted to read these kind words, thank you so much!

Rated 3 out of 5 stars

Shrink in wash

Good products, ethically sourced, but my fitted sheets shrank in 30° wash. Very disappointing!

Update: I’ve just received a reply from White & Green, and must admit, I had forgotten about my review. Since writing it, I’ve discovered that the sheets now seem to fit okay after several washings. Sorry if I misled anyone!

March 20, 2023
Unprompted review
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Reply from White & Green

Hi Mary, we would love to hear more about this if you could kindly email us to speak at orders@whiteandgreenhome.com ? Thank you.

Rated 5 out of 5 stars

Bedding set and duvet fantastic

Ordered a full set of bedding and a luxury down duvet from White & Green on purchase of a new home. Bedding was second to none, amazing quality 300 thread count - cool, fresh and soft. These ladies know what they are doing

March 25, 2023
Unprompted review
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Reply from White & Green

Thank you so much, we are so happy to read this.

Rated 5 out of 5 stars

Stunning Product, excellent service and packaging.

The bed linens are absolutely beautiful to be in, they're so soft to the touch and it feels like a real treat slipping into them every night and then waking up to the lovely feeling next morning. They're excellent quality and though expensive, they wash well and are a genuine treat that feels luxurious.

Plastic free packaging with prompt shipping and delivery are the bonuses which mean I'll hesitate before shopping elsewhere in the future ;)

April 4, 2022
Unprompted review
White & Green logo

Reply from White & Green

Thank you so much for this really kind review. It means a lot to us to see the hard work comes across on the other end and that you are a happy customer. Have a lovely day and we hope to see you again in the future.

Rated 5 out of 5 stars

Best bedsheets I've ever slept on

I've been looking for good quality bedsheets for some time, and White and Green were recommended to me by a friend. I ordered one of their sheets, as well as their pillowcases, and they truly are the best I've ever slept on. I almost immediately ordered a second set, as well as a duvet cover and some towels.

I've made a total of three orders now, every single one was promptly shipped the next day, and arrived 1-2 days later (I'm based in Ireland, same place they ship from).

I've had them all for about a month now, and I'm still just as happy. I don't know how they'll hold up over time, but I have no reason to believe they won't stay great, everything seems very well made.

February 15, 2022
Unprompted review
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Reply from White & Green

Thank you so much, Sarah! We are delighted that you are happy!

Rated 5 out of 5 stars

Five Star Hotel Quality!

These are the very best bedsheets. I have ordered my first set five years ago, a second one shortly after. Now three years later, after a move and a new bed, I re-ordered an entire set including mattress protectors and could not be happier. For a brief period I slept in other sheets and the first night back with White&Green was pure bliss. High quality, good company values, quick shipping.

December 26, 2021
Unprompted review
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Reply from White & Green

Hi Susan, thank you so much for your review which is also so helpful to future customers. Hope you have a lovely day. Really grateful for this review.

Rated 5 out of 5 stars

Ordered 2 bathrobes for my wife and I

Ordered 2 bathrobes for my wife and I. Beautiful material and great value and service.
Will be back for bed linen shortly.

September 26, 2021
Unprompted review
White & Green logo

Reply from White & Green

Hi GK, thank you so much for your review. We are delighted to hear that you are happy.

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