White & Sons Reviews 281

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making potentially stressful processes much smoother. The service provided is frequently highlighted as outstanding, with many people appreciating the personalized attention and efficiency. Reviewers are particularly impressed with the quick response times and the clear, consistent communication throughout their interactions. However, some customers also noted issues with communication, mentioning instances where they received no explanation or update despite multiple attempts to contact the company. A few people reported that their contract termination was not acknowledged, and concerns were raised about the accuracy of information provided by staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Customers had positive experiences with service. Many reviewers praised the exceptional and first-class... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers we honestly couldn’t have asked for better estate agents. The whole team at White and Sons Horley have been amazing from start to finish – always so helpful, supportive and quick... See more

Company replied

Rated 5 out of 5 stars

Cedric and his Team are exceptional and go the extra distance to make the selling experience as smooth as possible. They All spent time to make it a personal touch, rather than some of the larger Est... See more

Rated 5 out of 5 stars

We bought our flat through White & Sons in Leatherhead and were pleasantly surprised at what a good job they did and how they smoothed the process. We’d definitely consider using them if buying or sel... See more

Company replied

Rated 5 out of 5 stars

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten... See more

Company replied


Company details

  1. Real Estate Agency
  2. Commercial Real Estate Agency
  3. Real Estate Rental Agency

Written by the company

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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Rated 5 out of 5 stars

Thank you Cedric and Jago and Jack for…

Thank you Cedric and Jago and Jack for all of your help and support with our purchase. You have been truly responsive and helpful at every step. Highly recommend!

October 31, 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review. We are so pleased you would recommend us.

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Rated 5 out of 5 stars

They were not our agency but when we…

They were not our agency but when we needed help from them about the process, they were always very helpful

September 19, 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is very much appreciated. We are here to help, regardless of who you've appointed.

Rated 5 out of 5 stars

Kieran was excellent

The whole team were super. Kieran was our principle contact and was genuinely excellent at communicating and at times helping to cajole the process towards completion.

October 14, 2025
Unprompted review
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Reply from White & Sons

We are delighted to hear that you found the whole team to be super. Thank you for choosing White & Sons to help and for taking the time to leave a review. This really means the world to us.

Rated 5 out of 5 stars

Friendly and Professional

I've been a client of White and Sons for a number of years now, both as a Landlord, and more recently as I've sold a house. The whole team have done their very best on the sale of the house, which has proved tricky at times due to problems with potential buyers. Throughout, I felt very well looked after, and valued as a client by everyone at White and Sons. Stephanie led on the sale of the house, and was phenomenal. Her experience and instinct on when to take action, and what action to take expediated the sale process, and she was friendly, professional and very human throughout the whole process. A real credit to White & Sons, thank you Stephanie.

October 8, 2025
Unprompted review
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Reply from White & Sons

Thank you. We really appreciate you taking the time to share your experience. We are so pleased to hear how valued you felt throughout the process, we think Stephanie is pretty phenomenal too. We are so pleased that we were able to help you as both a landlord and seller, thank you for continuing to choose White & Sons.

Rated 5 out of 5 stars

Great company and lovely agents

Great company and lovely agents - especially Charles and Lucy!

October 3, 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, we really appreciate you doing this. So pleased you found Lucy & Charles to be so lovely.

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Rated 5 out of 5 stars

Everyone was friendly and helpful

Everyone was friendly and helpful. Nothing was too much trouble

September 26, 2025
Unprompted review
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Reply from White & Sons

This is so wonderful to read, thank you. We are so pleased we were able to help you.

Rated 5 out of 5 stars

The team were fantastic

The team were fantastic. So helpful in every way. Went above and beyond to keep the sale of my house moving forward, liaising with all parties and keeping me informed at all times. Highly recommend.

September 4, 2025
Unprompted review
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Reply from White & Sons

Thank you for placing your trust in us to sell your home. We are delighted to hear that you were so happy with the service. Thank you for sharing your experience and leaving a review, this is very much appreciated.

Rated 5 out of 5 stars

I had a really good Great Service – Highly Recommend experience with…

I had a really good experience with Jack at White & Sons Leatherhead. They were friendly, helpful, and kept me updated throughout the process. Everything went smoothly, and they made things easy to understand. I’d definitely recommend them to anyone looking to buy or sell a property.

September 9, 2025
Unprompted review
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Reply from White & Sons

We are delighted that you were so happy with the service. Your recommendation is the highest accolade we could ask for, thank you. We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Knowledgeable and Welcoming Estate Agent

Thanks to Charles Lockhart for showing us round a house today. Very welcoming and knowledgeable. Patient with answering questions.

September 6, 2025
Unprompted review
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Reply from White & Sons

We are so pleased that you had a 5 star experience with Charles. We wish you all the very best with your property search. Thank you for taking the time to leave a review.

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Rated 5 out of 5 stars

Amazing help and extremely supportive

As first-time buyers we honestly couldn’t have asked for better estate agents. The whole team at White and Sons Horley have been amazing from start to finish – always so helpful, supportive and quick to answer any questions we had (and there were a lot!)
They made what could have been a really stressful process feel so much easier and we’re so grateful for everything they’ve done for us. Would 100% recommend them to anyone looking to buy their first home! ⭐⭐️⭐️⭐️⭐️

September 3, 2025
Unprompted review
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Reply from White & Sons

We are so pleased that we made your first house purchase such a positive experience. We are delighted that we were able to get your purchase through to completion and that our help made this process so much easier. Thank you for the recommendation, this means the world to the team. We hope you are very happy in your new home.

Rated 5 out of 5 stars

Professional local Company that cares

I found White & Sons extremely helpful from start to finish in this process. They are both professional and very understanding, and go that extra mile to accommodate your needs.

September 1, 2025
Unprompted review
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Reply from White & Sons

Thank you for your wonderful review. We are so pleased that you found our Horley team to be both professional and understanding. Thank you once again for taking the time to share your experience.

Rated 5 out of 5 stars

Viewing with Charles Lockhart

We had a lovely viewing, and chat with Charles. He was very knowledgeable, not just about the house we were looking at, but the market in general. We were really grateful for his time. Many thanks.

August 2, 2025
Unprompted review
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Reply from White & Sons

We are delighted to hear that your found Charles to be very knowledgeable. We are very grateful for taking the time to leave a review. We wish you all the very best with your property search.

Rated 5 out of 5 stars

Great service, highly recommend.

Was a pleasure to deal with Ed and Rebecca.

Communication from start to finish was amazing and even when the sale got a little complicated towards the end, they persevered with this to ensure we could complete on time. They were always at the end of the phone to answer any questions or queries.

Would not hesitate to use again.

June 30, 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderful review. We are over the moon to hear you highly recommend our service and that you would not hesitate to use us again. Thank you for placing your trust in us to help with your sale.

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Rated 5 out of 5 stars

We purchased via Jago at the…

We purchased via Jago at the Leatherhead branch, and it was really simple. Jago communicated with me all the way along and was really easy to get on with.
Our move went smoothly (just 3 months from view to move!) and he helped us negotiate a few things and made that hassle free also.
Big thanks to Jago from us enjoying our new home.

August 20, 2025
Unprompted review
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Reply from White & Sons

We are so pleased to hear that Jago made your purchase really simple and smooth. Big thanks to you for taking the time to leave a review - this really does mean an awful lot to the team.

Rated 5 out of 5 stars

Professional and informed agent

Charles was a very informed agent who took good time in showing us around the property and answering all of our questions. It didnt feel rushed and his advice and insight on the local and surrounding areas was invaluable. Very professional, great viewing experience.

July 25, 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to share your experience with Charles. We are delighted to hear that you found his advice & insights invaluable.

Rated 5 out of 5 stars

I honestly couldn’t have asked for a…

I honestly couldn’t have asked for a better experience with White and Sons. From start to finish, their service has been absolutely exceptional. Jack and Jago have been outstanding — consistently professional, responsive, and genuinely supportive throughout the entire sale process.

Every update was timely, every question was answered, and whenever I needed guidance, they were just a phone call or email away. Their communication was crystal clear, and they made what could have been a stressful process feel smooth and manageable.

What really stood out was how much they genuinely cared — not just about getting the sale done, but about keeping things moving efficiently and keeping me informed every step of the way. The whole team behind them deserves credit too — truly a top-tier operation.

If you’re buying or selling, I can’t recommend White and Sons enough. Professional, personable, and completely reliable. Thanks again to everyone involved — especially Jack and Jago — you’ve been brilliant.

July 18, 2025
Unprompted review
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Reply from White & Sons

We honestly couldn't have asked for better feedback! Thank you for taking the time to share your experience, this is very much appreciated. Reading your glowing review has really made Jack & Jago's day. Thank you for entrusting the Leatherhead team to sell your home and for your recommendation.

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Rated 5 out of 5 stars

Charles Lockhart

Charles was friendly while remaining professional he was very knowledgeable about the properties we have viewed with him

July 7, 2025
Unprompted review
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Reply from White & Sons

We are delighted to hear that Charles struck the balance between professional and friendly. Thank you for taking the time to leave a review, this is very much appreciated.

Rated 5 out of 5 stars

Wonderful to work with

Wonderful to work with. They were friendly and supportive when buying our first home. Were informative but not pushy, friendly but professional. Kept us informed at all points would thoroughly recommend.

July 10, 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review. We really appreciate you taking the time to do this. We are over the moon to hear that you found our Horley team wonderful to work with and that we made your first time buying experience such a positive one. We hope you are very happy in your new home.

Rated 5 out of 5 stars

Really professional and responsive…

Really professional and responsive agency, Freya in particular helped us find somewhere after our landlord served us notice she made the experience less stressful than it could have been

June 19, 2025
Unprompted review
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Reply from White & Sons

We are delighted to hear that you found our service professional and responsive. So pleased that Freya was able to help reduce the stress of trying to find somewhere new to rent. Thank you for taking the time to share your experience.

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