White Ribbon Boutique Reviews 

69
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Love this company and have ordered several pieces on line with them. Latest one did not arrive within the usual 3 days and once I contacted them they hand delivered a replacement to my house as I was... See more

Rated 5 out of 5 stars

I can't praise this independent little company enough! Whether it be ordering online (I collect in store) or buying in store, always excellent service, with a smile. Even if I've had a follow up query... See more

Rated 5 out of 5 stars

I have purchased some great items from White Ribbon...fabulous quality and excellent customer service with regular updates from ordering to delivery. Amazing boutique and fantastic postage price. So g... See more

Rated 5 out of 5 stars

My first order arrived today, everything was beautiful. I was over the moon with the clothes I purchased & starfish necklace, all excellent quality. Might have been my first order, but it won’t be m... See more

Company details

  1. Women's Clothing Store

Written by the company

"At our ladies' clothing boutique group, we pride ourselves on offering stylish, high-quality clothing at affordable prices. With three charming stores based in Cheshire and a convenient online shop, we cater to women of all shapes and sizes, ensuring that everyone can find something they love. Founded and run by sisters Nicola and Clare, our small independent business focuses on providing a diverse range of clothing for every occasion—whether you’re after casual wear, work attire, or something special for an event. Our mission is to make fashionable, quality pieces accessible to all, without breaking the bank."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

69 reviews

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4.6

All reviews

(69)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic product and customer service

Love this company and have ordered several pieces on line with them. Latest one did not arrive within the usual 3 days and once I contacted them they hand delivered a replacement to my house as I was going on holiday. It is rare you get such amazing customer service coupled with quality of product . High recommended.

June 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Consistently, excellent service.

I can't praise this independent little company enough! Whether it be ordering online (I collect in store) or buying in store, always excellent service, with a smile. Even if I've had a follow up query, I have always received the same excellent, personal service. Great range of clothes, decent quality at reasonable prices. If the online item you want has sold out, there is an option to be notified if/when comes back into stock. Such a treat to experience this kind of personal, reliable service these days. Thank you

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Happy online shopping experience

My first order arrived today, everything was beautiful. I was over the moon with the clothes I purchased & starfish necklace, all excellent quality. Might have been my first order, but it won’t be my last.
Wonderful to find a shop /website that delivers quickly. Facebook lives help with the selection of clothes. Healthy 15% discount on the first order too!
Look forward to shopping again.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

Update! Never shop here!!!! Terrible customer service. You'll be scammed.

They will pretend they do not know you or that you have not purchased anything from their company... so beware of gaslighting as well. Do not shop here. I'm begging you. Awful customer service. Horrendous in fact. I purchased a pair of shoes in late June and returned them on July 9th. Sent them back per the instructions. Paid the fees. Everything. It is now August 9th. The shoes have been available for pick up at customs since the 12th and they have not picked up the shoes or processed the return. These were not cheap shoes. All I get is some email once a week from Erika saying they sent a form to pick them up or some bs. I have done many returns to UK and Europe and it's never taken a month. One of the worst experiences of my life. I had a heart issue this year and saved my money to buy something nice for myself. I bought these. When they didn't work out I bought a different pair because I loved their inventory. Never again. I will escalating this to the bbb and contacting my bank for fraud. I'm begging you... do. Not. Shop. Here. Awful.

Adding a reply to this owner: I did purchase from you from your Etsy shop. I can send you proof of that. And, I have correspondence from someone at your company named Erika and another person as well!

August 4, 2024
Unprompted review
White Ribbon Boutique logo

Reply from White Ribbon Boutique

Hi I think you have the wrong company. Firstly we have never had anyone work for us called Erika so I believe this is a fake review. I have checked your name and we have never sent you an order

Rated 1 out of 5 stars

Staff in Nantwich extremely rude and…

Staff in Nantwich extremely rude and unhelpful. The quality of clothing seems to be similar to SHEIN and other Chinese clothing, however very overpriced. Won’t be shopping there again!!

September 16, 2023
Unprompted review
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Rated 5 out of 5 stars

Missing parcel

Just wanted to say what great customer service I got from white ribbon, I didn’t receive a parcel from them, when I called they was so helpful and sent me out all the items again which I was so grateful for . Again such a lovely family run business

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Sorrento’s

I bought black sorrentos which I was really pleased with. They are smooth magic trousers and had a good length, I am 5ft 7ins. I have had some from other companies which have been a little too short. Super comfy, a good alternative to a black skinny jean.

December 4, 2022
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Rated 5 out of 5 stars

Great company

Great company. Order and delivery service impeccable. Returns made very easy, although only returned one or two things as I’d double ordered. My mistake.
Good quality, great prices. Very reliable.

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic jacket and so reasonably…

Fantastic jacket and so reasonably priced .. have purchased quite a few items now and would have no hesitation in recommending to anyone .. my friends have ordered on my sat so too .. thank you for your excellent service too .. Anne

September 28, 2022
Unprompted review
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Rated 5 out of 5 stars

Sorrento trousers

Sorrento trousers are a must have to add to your staple wardrobe. My collection is getting bigger. Very comfortable trousers easy to wear and great collection of colours. I've just added colours chocolate and black to my collection.

August 14, 2022
Unprompted review
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Rated 5 out of 5 stars

Fantastic customer service

I found white ribbon online/Facebook around March 2022 . I have ordered from them since . I did have one order that wasn’t complete but this was rectified with a quick phone call . The clothes are lovely quality and delivery is fast and efficient .
I have had to return a couple of items due to them not fitting and today I spoke to a young lady named Kia about a minor refund issue , she was polite and extremely helpful and sorted the problem in minutes .
Wouldn’t hesitate to recommend this company , five stars ⭐️

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

Where do I start this is my first…

Where do I start this is my first review even though I have had a few orders from white ribbon boutique and I must say everything was perfect. The clothes are fabulous and exactly as described website very easy to navigate and service very efficient. I recieved my latest order this morning and I am delighted with it.
Thank you ladies
Fabulous service
Regards Jeanette

June 16, 2022
Unprompted review

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