Whizz Reviews 56

My cleaners are usually very good , some are outstanding! On the few occasions I have had concerns the company has responded immediately and ensured that the problem was fixed. Very easy flexible company to work with.

I use a Whizz cleaner to keep my house in order every fortnight. And I can't complain.. it all gets done whilst I'm at work. No more stress with the chores and my girlfriend stays happy :)

Thought I’d try this cleaning service and I’m so glad I did! What a wonderful clean and amazing company to deal with!
Highly recommend

I had such a wonderful experience with Whizz! The customer service staff were very helpful and they cleaner they sent was friendly and did an amazing job!
Would highly recommend

Great customer service and the clean was great. I Would use this service again

By far the best cleaning service I have come across. I would highly recommend for anyone who is looking for an efficient and effective service.
10/10

I recently had the pleasure of hiring Whizz for my end of lease cleaning, and I must say that the experience was nothing short of outstanding. From start to finish, their services impressed me, and I couldn't be happier with the results.

I got end-of-lease cleaning.

Very over-priced, charge excessively for extras which are part of most competitor's base service (wall cleaning, blind cleaning).

The quality was very sub-standard, failing the exit inspection: kitchen and toilet shelves weren't touched, skirting wasn't dusted, floors left sticky, carpet wasn't steamed (even when paid as an extra!), smudges on doors not cleaned. The result was equivalent to just a vacuum.

Never consider this company for their services.

Please, for your own sanity & stress levels, stear clear of this unscrupulous outfit! We were quoted an 8 tonne truck, only to have a 4 tonne truck arrive, that was on it's last legs. Removalists were ill equipped & lacked essential tools of the trade; no lift or blankets. My husband was the third removalist & had to explain how to move & pack the truck. We were told on several occasions that white goods & the fridge was to be packed, last. Near the completion of a very stressful day, our white goods & fridge were due to be unpacked. However, we were told that we couldn't have our items, until an inflated price was paid in cash. We were forced to pay an additional $215, for the release of our items. Please, steer clear of this outfit, for your sanity.

DO NOT USE WHIZZ REMOVALS
Although they arrived on time, they turned up with a 4 tonne truck when an 8 tonne truck was ordered. This meant two trips were required.
Halfway through unloading the second load, the removalist asked for full payment before the remaining items were unloaded. The price also increased from the original quote. When speaking with the manager over the phone, he was rude and abrupt and demanded payment before the job was finished.
No care was taken in moving furniture and items were damaged. The removalist arrived without a trolley and needed to use our trolley.
I would never use this company for any service.

Those big scums instead of answering me why I have done jobs for them and not being paid.. they blocked me from the system,
Big Scammer for the customer’s and specially for the workers
Hey WHIZZ, shame on you, close your ridiculous website where you performing yourself a professional… if you still got bit of dignity to yourself.

I am annoyed with myself for not reading these reviews before engaging Whizz (who came recommended by Direct connect). Negligent, close to fraudulent. We booked '3 fully qualified removalists' to move our family home -- they sent 2 men who couldn't carry our heavy furniture. We had given them an inventory and checked the booking twice. The men told me because our furniture was 'heavy' I would need to pay them $350/hour cash. They could not finish on the day, and promised 3 men would return the next morning. The same 2 men turned up. They finished 1 hour before we settled with the new owners of our house. A horribly horribly stressful experience. Price was 3 times what was quoted. Avoid this company. Am appalled they're recommended by Direct Connect.

Avoid this company like the plague; completely incompetent and totally unreliable.
Booked a clean 5 weeks ago which i paid for in advance and they cancelled the day before. I rescheduled it for 5 weeks and now 24 hours before the cleaning they advise they can't do it. Charge premium prices but have been a nightmare to deal with! Totally unreliable and unprofessional.

Paid to have an end of lease clean completed.
Cleaners were lazy. Cut every corner they could. Didn't even cover off half the check-list the company provides to its customers OR finish the walls I paid extra to have done.
There's was dust on skirting boards, windows that weren't touched, POO STILL IN THE TOILET!!!
How do you miss that?!

If I could add photos as proof I would.

The customer service team was more helpful. They were apologetic and offered a partial refund. Not high enough though. The stars are for the customer service team NOT the cleaners. They get ZERO.

We used whizz for our end of lease clean. They were the most unprofessional company I have ever encountered. Not only did they fail to show up 3 times they then didn’t clean to a standard they had promised. Then when dealing with them and their guarantee we were met with consistently poor customer service and insufficient communication between team members, at one time calling both my partner and I at the same time from 2 different callers about the same issue. Do not recommend at all.

This company destroyed my valuable antiques. I needed a big truck, but they would not listen to me, so much of my belonging's got left behind, Then they had a smash and denied it happened, the first truck had to unload before going to get the rest of my thing's, the lies were unbelievable, I was told I have all my thing's and nothing was broken or missing, I had to let it go because after crying for weeks knowing tens of thousands of dollars of my valuables were gone, not counting the $11,000 plus for the move it got all too much it broke me. So please do not trust or use this company.

Terrible service. Whizz organised a removalist company that charged me 300X the quoted price. Whizz basically enables companies to rip you off and does nothing to protect their customers. I urge anyone to avoid them.

Really bad. They aren’t even a cleaning company, they are an outsourcing company with an offshore call centre. The cleaners they sent didn’t finish the job or the paid extras, and broke a blind.

When you try to call them back, Whizz call centre staff AND their NSW area manager all start with “as per our terms and conditions, we can’t do a recall until we receive an end of lease inspection and photos from the real estate agent within 5 days.”

They KNOW they’re terrible, and hide behind restrictive fine print to trick you. You’ll pay too dollar for a budget clean, they pocket the difference and do their best not to take responsibility.

A horrible customer experience across all areas of the business. To the website which didn't allow me to book more than 6 windows when I needed 10 cleaned- leading me to be underquoted, to the customer service team who incorrectly advised the cleaners rescheduled time - meaning the job was 'completed' a day late , to the cleaner whose poor time management meant external windows were cleaned in THE DARK, resulting in streaks and dirty areas, to the app which is utterly and painfully
redundant.

HORRIBLE! They use third party cleaners which was fine but then they messed up the booking. I'd been honest in what was in store. The team turned up and looked completely unprepared to do the job. It was a clean to move out of a rented house - they didn't bring even a small step ladder - how were they going to clean high cupboards, light fixtures and given their own heights the top of doors etc. They were overwhelmed by the job and spend much time trying to contact Whizz. Instead of calling off the job they did a third of it and left early. Their report was then emailed through and they lied about what they said they'd done. Whizz made me jump through hoops before saying they'd get them to come back. So hours wasted because the team arrived late, hours producing a report and taking photos and another day taken out for them to come back? And you want me to let people who can't clean and who lie back into my home? No just lie but were legally fraudulent. No no no. It was a few stressful weeks before Whizz finally processed a full refund - I spent a lot of time chasing and hassling. Be careful - had I got someone else to clean in the meantime they would have used that as a reason not to refund any money. I eventually got the house cleaned but it also meant 3 weeks of rent lost sorting this out. If you read their Google Reviews this seems to be a common story about poor service and lack of customer service in resolution. They were horrible people to deal with and incompetent at doing the job. UPDATE: They tried to bribe me to take down this review. They brought back the situation and exacerbated it. Months and months later, they again brought back my distress by asking me to remove the manager's name in the review saying it was against TrustPilot Ts&Cs - fine, ok I disagree because I hink managers (not employees, but managers) should be accountable. Ask for that at the time of the review. The fact they did it several months later just brings it all back again - for crying out loud- this is my dead parent's house! They're deliberately being cruel with the handling of this. Now they're using my email for marketing.