WHMCS Reviews 

945
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

.com price increase on my account with 600 domains goes up to 14+/year. I have been with them for over 15 years, and in that time their "discounted" rate has doubled and is more than a consu... See more

Rated 5 out of 5 stars

Automated security update failed and WHMCS tech support resolved the issue with no problems and little delay. Thanks guys!

Rated 3 out of 5 stars

Some of the staff really care, but it feels like as a company it's just about making money rather than building a great product. I have been trying for years to be able to properly charge correct tax... See more

Rated 5 out of 5 stars

Some of the best customer support I've experienced to date, on par with Microsoft. Where many other providers continue to fail and can't get it right, John and his team at WHMCS lead by example and ar... See more

Company details

  1. Software Company

Information provided by various external sources

WHMCS is an All-In-One Billing, Support & Automation solution for online businesses ranging from small start ups, to multi-million dollar companies. First launched back in 2005, WHMCS is now a worldwide leader in online recurring billing & automation, particularly among web hosts, but being used in ever increasing numbers for many other purposes. With a strong focus on customer support, and with development being driven by custom feedback, WHMCS is a secure, extendable and scalable solution, that will enable you to grow and develop your business, while optimising and reducing the costs of billing and supporting clients.


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3.5

Average

TrustScore 3.5 out of 5

945 reviews

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3.5

All reviews

(945)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Team is Very empathetic, very fast on finding solutions and very qualified. Ta

The WHMCS support helped me out with some small issue I couldn’t solve and my hosting provider (very famous worldwide, but I won’t say the company’s name), from which I bought a reseller account, barely gave me answers, but, during 15 days, the “advanced support analyst” said there was nothing wrong.

Then I came ask for help here in whmcs The whmcs support answered me back very quickly, plus, they found the issue in a second, and , even not being their obligation to solve it, they made me this favor.

Please keep up the good work.

April 14, 2023
Unprompted review
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Rated 5 out of 5 stars

This is how customer service should be

This is how customer service should be! Its like a real person, who is actually interested in helping solve my issue. Something tiny became expired and was causing an issue. I could never have figured out what it was. But like a hero with a cape, they came in for the rescue and cheerfully handled it thoroughly and quickly -- so quickly!!

April 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent support.

Excellent support.
The support staff went above and beyond finding the information I forgot to supply, in order to fix the issue my installation was facing. Within a few hours the issue was identified and resolved completely.

March 24, 2023
Unprompted review
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Rated 5 out of 5 stars

20 years and going strong

I have used WHMCS for about 20 years, its amazing software and I can't ever see a day in the future where we wouldn't be using WHMCS to automate our hosting business.

March 10, 2023
Unprompted review
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Rated 1 out of 5 stars

I cannot believe WHMCS would do this to…

I cannot believe WHMCS would do this to long term customers, just cut us off, removed the ability to even purchase support or upgrades, just like that. No warning period, just a straight end of service. Yes, the software will work for a while, but you cannot honour your existing clients? WHMCS have Betrayed their customers, Betrayed their country, and should be ashamed of what they have done.

March 1, 2023
Unprompted review
WHMCS logo

Reply from WHMCS

Hi Nicolas,
We appreciate that nobody likes a price change. Our team worked really hard 2021 to minimise the increase for as many customers as possible in only our second pricing change in 11 years. We work continually to improve the product including several major feature releases per year and many more maintenance releases in between. The changes we make are essential to ensure continued compatibility with the over 150 3rd party services WHMCS integrates with natively, and so that we may continue to evolve and excel.

Please rest assured that you can continue to use the version of the WHMCS software purchased with your Owned license 15 years ago indefinitely, and we have honoured all Support & Update packages to their conclusion.

We transitioned to a monthly pricing model in 2016 and only if you wish to update would it be necessary to migrate to monthly billing, so that all users are paying the same amount for the same product and 24x7 service.

Please don't hesitate to get back in touch with our Customer Service team if we can clarify anything further: https://www.whmcs.com/submit-a-ticket/

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