WHMCS Reviews 

First the lifetime license is null, then the skyrocket price of the license that afected stores with 1000+ users, now is announcing another price hike from 2024 - another 25%?! (rumored)

I admit Whmcs is useful as so many reselling partners have developed modules un top of it, but here it ends.

We are currently in the search for another software and probably will cost us to develop integrations but on the long run it will be better. And support FossBilling on the long run maybe.

So dear colleagues let's leave the ship to sink into darkness...

Like many here, we had a "lifetime license" with affordable annual support updates, then one day out of the blue they said "We're no longer selling support for those licenses, if you want these security fixes you'll have to buy all over again" ... which after some soul searching we did.

12 months or so later the price has doubled (for some it's gone up by a factor of 10). Completely unmanageable for a small (or even medium) hosting provider. We make maybe $2 a year on some customers and we're giving almost half of that to WHMCS for the control panel? Plus the merchant fees, etc, etc

Pricing, switched in 2016(ish) and was $12.95, then they tied it to an arbitrary qualifier of the number of accounts, and their entry price increased to $18.95 .. An equivalent license to the one we had before the "change" will (as of 2024) cost $1,649.95/mo - that is a hell of an increase from $12.95/mo and just equates to a tax on your business' success. If you have customers who have a single active subscription then you're billed for them.

Really helpful support, will use WHMCS mainly now.

Conflict with old modules was quickly detected and resolved then i could create new products.

I was in a crunch and my problem was resolved extremely fast.

great platform and very proffesional support !

Rapid and knowledgeable response ls to my support requests.

My experience with WHMCS was great. The Tech responded quick with options I can take.

Fast, friendly customer service.

Some time back WHMCS changed their license scheme from owned licenses with yearly support renewals to periodic schemes that suddenly became too expensive for me. I used WHMCS without updates for couple years and recently they offered a 2 year discount scheme for people in my situation. I was always happy with WHMCS but when this discount ends it will be unaffordable for me again. I hope that soon FOSSBILL will have become stable and functional enough for me.

Good addition

While I need to take a tecnical decision that would impact company, wasn't 100% confident, due to risks, whmcs support were able to provide answer with confident, allowing me to move forward giving me more oportunities to grow from now and preparing for next years much better.

I'm quite satisfied with the overall performance and flexibility that WHMCS allows for with third-party applications.

I've recently been notified of an impending price increase for the Plus license that I'm presently using. At the moment, it's set at $18.95, but it's set to rise to $24.95. I'm unsure of the rationale behind this decision, but it appears rather unjustified. Such a price hike has the potential to negatively impact multiple fledgling businesses, including my own. This seems highly unreasonable, and I may have to consider switching to an alternative service provider after this. Thank you, WHMCS.

Submitted a ticket on Friday night an thought "Oh No its the weekend, there will be no response". Although the issue was not resolved sooner I cannot say how happy I was with support communicating with me all weekend. They replied to all of my tickets and willing to help each time.

I am small business in server hosting industry and opted to WHMCS because low license fee and wide variety of integrations and enormous community.

I should note that WHMCS has long history and thus can be considered robust, however I also noted one important issue.

The issue I am referring to is performance - given that WHMCS is proprietary and how little there is information on technical specifics, I am unable to provide any information on why WHMCS is slow, however I am sure there is plenty of things to optimize.

I have already reached technical support on that issue, but they do not see any issue in performance ratio of 10-20 requests per second for unauthenticated user querying root page...

So, I think that WHMCS will best suite you if you are a small business, but as you grow (and your jealous competitors), you should consider developing own solution, as it is really hard to protect WHMCS from severe DDoS attacks.

Next to a great programm they also provide excelent support.
Nothing else to add to this!

Removing support for Owned licenses (which we'd fully paid for) was dishonest and significantly damaged our associations with the WHMCS brand.