Akela Pet Foods Ltd Reviews 3,298

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the positive impact on their pets' health, including improved digestion, shinier coats, and increased vitality. Many appreciate the wide range of natural products and flavors available, as well as the convenience of different kibble sizes. The delivery service is frequently highlighted for its speed and reliability, often arriving sooner than expected. However, some customers expressed dissatisfaction with recent changes to the product recipe and pricing, particularly the inclusion of additional joint supplements without consultation and the removal of previously free delivery. A few people also mentioned issues with the chosen delivery service, citing instances where packages were not delivered to their homes despite being present.

What people talk about most

Product

Users describe positive interactions with product, highlighting its high quality, which is reflected in their... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the speed and... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the food,... See more

Order

Clients share positive opinions on the ordering process, highlighting its ease and convenience. Many... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website, easy to navigate and make your selections, fantastic product range for cats and dogs all natural products. Discounts for bulk buying and lots of choice, next day delivery and it really... See more

Rated 5 out of 5 stars

Quality dog food (human grade ingredients). Love that it's delivered straight to home, saves us the hassle of going to the shop. Deliveries are always speedy. Plus it works out cheaper than the shop!... See more

Rated 5 out of 5 stars

I've used Akela for many years , tried other dog foods but always came back , gives my dogs shiny coats , bright eyes lots of vitality everything they need to be happy and healthy. I order on line a... See more

Rated 5 out of 5 stars

I wouldn’t feed my dog anything else - she has allergies, Akela fish (allergies include poultry) is a super high quality food. She loves it ( we also add cooked veggies which she adores) we have noti... See more


Company details

  1. Animal Feed Store
  2. Feed Manufacturer
  3. Frozen Food Manufacturer
  4. Pet Store
  5. Pet Supply Store
  6. Vitamin and Supplements Store

Written by the company

Akela offers premium WholePrey Concept 80:20 Grain-Free foods, proudly made in Britain. Our dry food is made in the UK, our wet food is produced in Germany to the same high standards, and our raw range is supplied under our sister brand, NutriWolds. Vet-approved and trusted by breeders and rescue clubs, with qualified staff offering expert nutrition advice. Free next-day delivery available – see our website for details.

Akela Taste Guarantee

We're so confident that your furry friends will love Akela that we guarantee it!

We're so confident that your furry friends will love Akela that we guarantee it!
All Akela food is covered under our Taste Guarantee for 30 days from the date of purchase. Opened foods (limited to one per customer) or sealed foods (no limit) can be returned to us at your expense. Here are the terms: 1. You need to notify us by e-mail within 30 days of purchase that you wish to make a claim and include your order number (or a copy of your receipt if you ordered via a stockist) 2. You need to send the food back to us in its original packaging at your expense 3. We will check the food, weigh it and provide a refund for the residual weight minus a 10% fee for opened foods.

Contact info

  • Unit 6 Cooil Smithy, Isle of Man Business Park,, IM2 2QA, Douglas, Isle of Man

  • wholeprey.com

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Service

Excellent Service. Easy Ordering, Great Commumication, Speedy Dispatch & Delivery.
The Product is 5 Star.
Our 2 Terriers Love the Kibble & the treats are excellent too.
Highly Recommended Company & its Products. Thank You from a Very Happy & Satisfied Customer.

November 17, 2025
Rated 5 out of 5 stars

My dog is now 13plus

My dog is now 13plus. She was a rescue dog and for the 12 years ive had her has had Akela. It arrives quickly and is fresh. She looks well on it and her coat is good.I have had a vet say she hopes she is as good when she is a similar age! I would happily recommend it .

November 17, 2025
Rated 5 out of 5 stars

Amazing high quality food.

I wouldn’t feed my dog anything else - she has allergies, Akela fish (allergies include poultry) is a super high quality food. She loves it ( we also add cooked veggies which she adores) we have noticed the benefits through her fur, teeth and general overall health. Would highly recommend Akela to anyone.

October 21, 2025
Rated 5 out of 5 stars

Akela offers such a range of options

They are great on delivery, my dog loves the small kibble. There is so little variety for dogs in flavour normally but Akela offers a lovely range of different flavours PLUS the option of small kibble. My little Border Terrier just doesn't eat any other dried food now and I can't fault it.

October 20, 2025
Rated 3 out of 5 stars

Can't fault Akela but delivery company…

Can't fault Akela but delivery company didn't deliver to house but said they had missed us when we were in. Had to go and collect at co op a mile away

October 20, 2025
Akela Pet Foods Ltd logo

Reply from Akela Pet Foods Ltd

Thank you for your review and for your kind comments about Akela — we really appreciate it.

We’re very sorry to hear about the delivery experience. As we offer a range of carrier options at checkout, this issue appears to relate to the courier service selected rather than the service provided by Akela directly.

We completely understand how frustrating it is to be told a delivery was missed when you were at home, and then have to travel to collect the parcel yourself.

If possible, we’d really appreciate it if you would consider updating or removing the Trustpilot review for Akela and instead leaving feedback on the courier’s Trustpilot profile, as this helps reviews more accurately reflect the company responsible for the delivery experience.

Thank you again for your support and for choosing Akela.

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