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Wicken Toys Ltd Reviews 

6,656
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently note the fast, reliable delivery service and warmly praise the friendly, knowledgeable staff who always offer great advice on outdoor toys. Many buyers are exceptionally pleased with the wonderful product quality, mentioning that items arrive safely, are well packaged, and match expectations perfectly. However, some customers also noted assembly difficulties, mentioning missing parts, rough wood surfaces, or instructions that were not completely straightforward during self-build projects. A few reviewers were dissatisfied with delivery scheduling limitations or experienced unexpected delays with external courier services when receiving their bulk orders.

What people talk about most

Delivery service

People report positive experiences with delivery_service, consistently praising the quick shipping times and... See more

Product

Consumers find product to be positive, describing items as well made, sturdy, and arriving exactly as... See more

Service

Users describe positive interactions with service, highlighting excellent delivery and communication from... See more

Staff

Customers consistently report positive experiences with staff, praising the team for being extremely polite... See more

Order

Customers consistently note positive experiences with order processes that are described as nice and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

We have ordered from Wicken Toys several times now and each time it has been fantastically smooth from start to finish. Great quality items at a good price, and perfect, prompt, delivery. Very pleased... See more

Rated 5 out of 5 stars

Brilliant service ordered a berg kart,flag and number plate, had a call checking if the number plate was for that kart as it didn't fit so was nice them calling and advising me and not just sending i... See more

Rated 5 out of 5 stars

I called Wicken Toys regarding a second hand Berg go kart. The man I spoke to was so helpful and was able to find the exact year of make and whether any new accessories would fit. He gave me informati... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(6,656)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, delivered within a few days. Instructions to assemble need to be improved for greater accuracy. A smooth buying experience

June 15, 2025
Rated 5 out of 5 stars

Great overall service

The purchase process is easy, customer service on hand to speak to with good helpful advice.
The gentleman who installed the trampoline for me was very friendly, efficient and helpful.
The product is great quality and exactly what I was after.
My only niggle is the date for delivery, it couldn’t be allocated the week before so I could not book work in for the following week.
However this was a minor issue and I would definitely use there services again and highly recommend.

June 5, 2025
Rated 5 out of 5 stars

Wicken toys - fabulous service

Wicken toys - fabulous service. We recently bought a new trampoline. We ordered online and they delivered and installed it within 3 days of purchase. Couldn't be happier with the service. Would 100% recommend this company.

June 3, 2025
Rated 5 out of 5 stars

Fantastic place - great service

Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all pushy. Easy to order via the website and great delivery - on time and exactly right.

May 5, 2025
Rated 5 out of 5 stars

Excellent service

Service and delivery excellent with item just as described. Helpful friendly staff on the phone when required. Would highly recommend to anyone.

May 4, 2025
Rated 5 out of 5 stars

The kids absolutely love it

Arrived at the arranged time and the kids absolutely love it. Seems sturdy and solid, but took some time to put together with complex instructions. All worth it though. Hope it lasts for years.

May 10, 2025
Rated 5 out of 5 stars

Great quality trampoline

Great quality trampoline, much better than the ones found in the ‘big’ chain stores. Delivery within the time frame stated on purchase. Communication from company was great and installation service was very reasonably priced compared to others. Would definitely buy from here again.

May 12, 2025

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