Wicker Warehouse Reviews 4,514

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality of the products, which are often described as sturdy, well-built, and beautiful. Customers frequently highlight the excellent service, noting the helpfulness and pleasant demeanor of the staff, who provide personalized assistance with orders and selections. The delivery service is also highly regarded, with many reporting prompt arrivals, careful packaging, and items arriving in perfect condition, often sooner than expected. However, some customers experienced issues with delivery, including items being left in the rain or delays, and a few noted problems with product quality, such as defects or incorrect items being shipped. There were also instances where the color of the product did not match expectations, or the packaging was in poor condition upon arrival.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting its high quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick shipment and timely... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and efficient from... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, kind, and patient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience and quality of product. I had ordered a set and added on a side table. A representative contacted me to ask if I realized the side table didn’t match and there was a matching one ava... See more

Company replied

Rated 5 out of 5 stars

I realized my old cushions were looking really bad, and the summer was just beginning! I indulged in new cushions for the loveseat, two rockers and one stationary chair and the whole porch looked inst... See more

Company replied

Rated 5 out of 5 stars

Wicker Warehouse offers a quality product and exceptional customer service. The product is much sturdier and well built than the wicker set it is replacing. While there was an issue unloading our item... See more

Company replied

Rated 5 out of 5 stars

This company is amazing! Customer Service by Gail goes so far above and beyond, I can't begin to rate it high enough! She is very proactive in helping you put together packages that may not appear o... See more

Company replied


Company details

  1. #2 of 30 best companies in Outdoor Furniture Store

About Wicker Warehouse

Written by the company

About Wicker Warehouse

In Business since 1978!... Wicker Warehouse is a family run business established in 1978. Since then we have strived to bring you the best selection, quality and value. Most of the items shown on the website are our own designs made by our partner factories. We also represent fabulous national brands such as Lane, South Sea, Whitecraft, Braxton Culler, North Cape, Spice Islands, Yesteryear & Designer. We have just added Classic Rattan to our lineup. Classic a high quality natural rattan company that offers all seating & dining including recliners, sleepers, sectionals and more. We are proud to offer this website & equally proud to serve you and we are proud that Trust Pilot displays our reviews.

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4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good Experience

Shipped quickly and well made product. I was pleasantly surprised at how sturdy the wicker hamper is. Solid! It was also shipped very quickly and arrived without any damage or problems. I am not the biggest fan of the tea-wash color as it is a little more red than I was expecting. I will likely stain or paint it at some point in the future. That said, I would not hesitate to order another wicker product from the Wicker Warehouse.

December 13, 2025
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Reply from Wicker Warehouse

Hi Joe--thank you for your kind words and thank you for your order, Please enjoy your hamper for a long time to come.

Rated 5 out of 5 stars

I replaced earlier Wicker Warehouse…

I replaced earlier Wicker Warehouse cabinet unit, purchased over 20 years ago. Same design different color, a bit larger. Has different hanging area. Have to wait for handyman to hang it. Senior citizen here.
Love it!

December 9, 2025
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Reply from Wicker Warehouse

Hi Marcia---very happy you like your cabinet. Thank you for your review and thank you for your order. FYI--doing this since 1978. We are all seniors here.

Rated 5 out of 5 stars

Easy ordering

Easy ordering . Good customer service .
Good product .

December 9, 2025
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Reply from Wicker Warehouse

Hi Customer--thank you for your review & thank you for your order. Please enjoy your purchase.

Rated 5 out of 5 stars

Prompt and efficient delivery

Prompt and efficient delivery, and very helpful deliveryman with comments on how to attach rockers to our chairs.

December 16, 2025
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Reply from Wicker Warehouse

Hi Mary--very happy all went well. Thank you for your review and thank you for your order.

Rated 5 out of 5 stars

Wonderful

Wonderful, no regrets

November 20, 2025
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Reply from Wicker Warehouse

Wonderful Barry--thank you for your review & thank you for your order.

Rated 5 out of 5 stars

Very good quality wicker furniture

Very good quality wicker furniture. Shipping was very fast and was packed very well with no damage. I would highly recommend Wicker Warehouse.

November 17, 2025
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Reply from Wicker Warehouse

Hi Kathy-very happy you are pleased. Thank you for your review & thank you for your order. Enjoy your furniture.

Rated 5 out of 5 stars

The rocking chair is very good quality

The rocking chair is very good quality! My great grand lives it!
I wish the seat cushion was included with the chair - not purchased separately.

November 15, 2025
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Reply from Wicker Warehouse

Hi Deb--the kids all love their rockers and always remember who gave it to them. We make the cushion a separate purchase as some people do not want one.

Rated 5 out of 5 stars

even though there was a small delay in…

even though there was a small delay in the delivery of my Bombay chest , Andrea kept me well informed when it shipped. I was so pleased when it arrived. The Bombay chest is so beautiful and a lovely accent with extra storage . The quality is top notch!!

April 8, 2025
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Reply from Wicker Warehouse

Hi Rose--these chests are handmade in Indonesia. Production time is about 90 days and travel time is about 6 weeks. Very happy you like your chest. Please enjoy it for a long time.

Rated 5 out of 5 stars

Very pleased.

We were apprehensive about buying furniture online but purchase was easy. Swing looks great. Good quality. Arrived ready to hang.

November 12, 2025
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Reply from Wicker Warehouse

Hi Traci--very happy you are pleased. Thank you for your review & thank you for your order.

Rated 1 out of 5 stars

Quality was poor

Quality was poor. I didn’t realize it until I had thrown out the box and had someone hang the cabinet that the doors were crooked and there was a dark spot on the white wash cabinet.

November 25, 2025
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Reply from Wicker Warehouse

Hi Rebecca--send us a picture. If what you say is true we will send you a new one. This is very rare and we appreciate seeing it.
Sales@wickerwarehouse.com att Gary & Gail

Rated 5 out of 5 stars

What I ordered was exactly as it is…

What I ordered was exactly as it is presented on their website. Great quality. I have other purchases to make in the early spring from them.

November 25, 2025
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Reply from Wicker Warehouse

Hi Rich--thanks for your very nice review & thank you for your order. We appreciate both.

Rated 5 out of 5 stars

The order was easy to place

The order was easy to place. I called them and they helped me over the phone. The furniture came when they said it would and it was beautiful. Came in perfect condition. The driver helped me unbox and move into the room. I would recommend these folks.

November 8, 2025
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Reply from Wicker Warehouse

Hi Alice--thank you for your very kind review and thank you for your order. Doing this since 1978. Pleasing people is what it is all about.

Rated 3 out of 5 stars

One of my pieces arrived damaged

One of my pieces arrived damaged. They are basically wrapped in cardboard paper very thin. It was kind of shocking to see how little protection the pieces had. For the price that I paid it was very disappointing.

November 18, 2025
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Reply from Wicker Warehouse

Hi Beth--not at work now. Please send a picture of your damaged item. Our staff will take care of you right away. sales@wickerwarehouse.com

Rated 5 out of 5 stars

They were amazing

They were amazing! The product is beautiful.

November 14, 2025
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Reply from Wicker Warehouse

Hi Mary--thank you for your review & thank you for your order. We appreciate both.

Rated 5 out of 5 stars

Excellent Service

Unfortunately, winter weather arrived earlier than usual so we didn't get a chance to enjoy sitting out on our new furniture but our experience with your personal right through delivery was excellent and at a price that I considered fair.

October 28, 2025
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Reply from Wicker Warehouse

Hi Bill--thank you for your review & thank you for your order. We look foward to daylight savings time and spring now.

Rated 5 out of 5 stars

I purchased white wicker elephant and find it to be a" Very nice versatile piece"…

I purchased white wicker elephant and it was very nice, I rec'd in timely fashion and very versatile piece. I had previously purchased table that was damaged because I find there packaging of items to be insufficient for shipping and can get easily damaged in transport like my table. However this company made good on item and shipped me another. Very Happy. (Nov. 2025)

November 12, 2025
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Reply from Wicker Warehouse

Hi Mary--thank you for your review. Our truckers do a fabulous job and deliver over 99% of our products in perfect condition. When they do not we are here to make sure things go well. Thank you for your review & thank you for your order.

Rated 5 out of 5 stars

Easy to work with.

Kept in touch even as the furniture shipping was delayed by several months. Quick responses to questions. Talked to real humans!! Easy to work with. The furniture arrived in excellent condition.

October 28, 2025
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Reply from Wicker Warehouse

Hi Deb--thank you for your review & thank you for your order. Very happy you are pleased.

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