WIKE Reviews 

248
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

My husband offered me the Wike flat-bed heavy duty trailer at Christmas 2022...We used it for 3 weeks each summer starting in 2023, hence 4 summers so far. We bikepacked with it in various countrie... See more

Rated 5 out of 5 stars

Our new Wike trailer is fantastic for our daughter! She doesn't even need extra padding or support as she has needed in past trailers. It pulls beautifully and you barely notice it's there other tha... See more

Rated 5 out of 5 stars

Helpful when ordering for our daughter that is disabled & is a adult. Gave us good information on what would work for her. When we received her buggy we did find the directions for assembly were lac... See more

Rated 5 out of 5 stars

Trailer is comfortable for my 7 year old, maneuvers well, not to wide, light weight and feels heavy duty, can take a good beating. The only downside was the packaging it was delivered loose in a box,... See more

Company details

  1. Sporting Goods Store
  2. also in
  3. Bicycle Store

Written by the company

WIKE Inc. We are proud to be the only Canadian manufacturer of bike trailers, convertible strollers, and towable carts. Designed and shipped from Canada, we have been in Guelph, Ontario, Canada since 1990. We strive to provide the best customer support, high quality patented products, and fast shipping times. We've got trailers all over the world being loved by many families and individuals who are cycling with confidence and freedom. We know just how difficult it can be to find good quality products, especially for special needs individuals. That's why we designed our Special Needs Trailers, the Large and the Extra-Large. They're designed to make special needs' individuals and their families' lives easier and more fun! We make 3 different types of trailer: Children's trailers, Special Needs trailers, and Cargo trailers. We even have a do-it-yourself kit so that you can build your own trailer to whatever dimension you need! Whether it's a children's bicycle trailer, a cargo bicycle trailer, or a trailer for an adult, WIKE has got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

248 reviews

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4.7

All reviews

(248)

1 review in the last 12 months

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Rated 5 out of 5 stars

After ordering the special needs bike…

After ordering the special needs bike trailer for my son I received an email to contact the company because they wanted to make sure we were getting the correct trailer for my son. It was so nice for a company to do that and it meant so much that they cared.

October 31, 2022
Rated 5 out of 5 stars

Trailer is comfortable for my 7 year…

Trailer is comfortable for my 7 year old, maneuvers well, not to wide, light weight and feels heavy duty, can take a good beating. The only downside was the packaging it was delivered loose in a box, parts were sticking out by the time it was delivered, i would suggest either a double layered box or some foam packing sheets.

April 6, 2023
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Rated 5 out of 5 stars

Loving our new Wike trailer!

Our new Wike trailer is fantastic for our daughter! She doesn't even need extra padding or support as she has needed in past trailers. It pulls beautifully and you barely notice it's there other than on hills! It folds smaller than any trailer we've had in the past and the carrying bag was worth every penny. Thank you for making family bike rides enjoyable again!

March 22, 2023
Rated 1 out of 5 stars

My item was delivered to the wrong address

My item was delivered to the wrong address and took way longer than the expected delivery date, to that I put of the zip code incorrectly. Be more mindful of inputting address. Didn't receive the item yet. When I do I'll update

March 15, 2023
WIKE logo

Reply from WIKE

Hello Tee! Thank you so much for your feedback. This is the first we have heard of a delivery issue with your order, and we sincerely apologize for this mistake! It can be so frustrating having a delay on top of a human entry error in the zip code, we totally hear where you're coming from. We will certainly be paying extra attention going forward. I am glad to hear that you did eventually receive your order.

Please do not hesitate to get in touch with me if you have additional questions, concerns, or feedback about your order. We are always happy to help wherever we can, and we thank you for letting us know about the issue you had with your order.

- Madison, WIKE Customer Service

Rated 5 out of 5 stars

We ordered the wike trailer for my daughter with special needs

We ordered the wike trailer for my daughter with special needs. After placing the order, we received an email asking us to call customer service. They just wanted to make sure it was a good fit. A few days later our order arrived. The product is thoughtful without being fussy. We had no problem assembling it and taking it for a ride. My daughter loves it and we hope she can have many years of enjoyment from it.

March 11, 2023
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Rated 3 out of 5 stars

Instructions on how to put the trailer…

Instructions on how to put the trailer together suck. I had to figure it out for myself.

March 11, 2023
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Reply from WIKE

Hello Jamie! Thank you so much for your feedback. We have since made plans to adjust the instructions to be clearer, it's always helpful having a second set of eyes to point out shortcomings!

Thank you for being a WIKE customer, we hope that you enjoy your trailer. Feel free to reach out to me if you have additional feedback, questions, or concerns.

- Madison, WIKE Customer Service

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Rated 5 out of 5 stars

A Great Experience All Aound

The bike trailer came earlier than expected. It is really well designed and constructed. The directions were very easy to follow for the little bit of assembly that was needed. A great experience all around.

March 10, 2023
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great price. Just remorseful that we should of bought the premium trailer instead of the junior as it was much more sturdy in design. We had a premium double that was stolen from our yard.

March 15, 2023
Rated 4 out of 5 stars

Ordering was easy

Ordering was easy, though a confirmation email of my order would have been nice. I only learned that my order was processed when I started to get notifications from UPS about the package.

March 1, 2023
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Rated 5 out of 5 stars

Fast service

I ordered a product online directly from the company website. The information on the website was helpful and I had already read outside reviews on the product. It was helpful to see the video about the company and how it was created - it gave it a "human feel" rather than some unseen corporate company. The fulfillment of the order was VERY fast and I'm excite to receive my product today in the mail!

March 12, 2023

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