WigWarehouse.com Reviews 5

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hair Product Store

Information provided by various external sources

Shop at WigWarehouse.com for wigs, hairpieces & accessories on sale & save up to 65% off! Features thousand of fashion wigs & African American wigs in countless styles, also extensive selection of lace front wigs, human hair & synthetic wigs online at WigWarehouse.com since 2002.


Contact info

3.3

Average

TrustScore 3.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I contacted customer service because I ordered the wrong wig. Through the email I received prompt attention to my matter. And was able to return the wig with no problems. Two thumbs up

March 8, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I purchased wig one that I bought here…

I purchased wig one that I bought here in my state at a beauty supply store they were oit of the wig so I purchased from wig warehouse I received the wig in the wrong color whwn I reached out to them they the was the color that was on the order when I know I order a number 1 not w I have never ever order or had a number 2 color ever in my whole life. When I tried to return the wig I paid 27.00 and they only was going to give me back 13.00 so I just what to exchange for the correct color ive never had this problem before. Ever

January 12, 2026
Unprompted review
WigWarehouse.com logo

Reply from WigWarehouse.com

To Our Valued Customer,

Thank you for your feedback. After carefully reviewing order #54247, our records confirm that the item was shipped in the exact color selected at checkout: AW-BRAVE #2 (Dark Brown). If a color is not actively changed during checkout, the system processes the default selection.

We understand that ordering mistakes can happen and promptly provided clear return and exchange instructions in line with our posted policy. Our customer support team remains available to assist and ensure the process is handled as smoothly as possible.

We appreciate the opportunity to clarify this matter and are always here to help.

— Customer Support, WigWarehouse.com

Rated 1 out of 5 stars

First

First, slow delivery. I believe I ordered the right color for the wig, but it came in another color. Confusing and misleading return policy (no online "button" that says "return" as an option.

December 10, 2025
Unprompted review
Rated 2 out of 5 stars

I purchased a short Vivica Fox wig that…

I purchased a short Vivica Fox wig that was absolutely beautiful on the picture, but what I received did not look like the picture, so I contact the company to return the wig. I will need to pay to return the item and a restocking 15% fee. This is the first wig company that does not provide customer service for an item that was misrepresented. I paid a fee to have it shipped to me and now to return an item that was not good quality, I need to pay and hope to get a refund.

November 2, 2024
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look