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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service and the helpfulness of the staff, often highlighting specific individuals for their professionalism and quick responses. Many people are satisfied with the quality of the products, finding them realistic and well-made, and appreciate the natural appearance of the wigs. However, some people were dissatisfied with the product quality, noting that items did not match advertised descriptions or appeared cheaply made. There were also instances where customers experienced issues with orders, such as items not being shipped or delays in delivery. A few other people also felt that the return process was difficult or that their requests were rejected.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the natural look and high quality of... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality, noting that wigs... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the quick responses and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report issues such as orders never arriving,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent customer service. I did have an issue with the wig color as the marketing photo was not the same as uwig I received. That was disappointing but if you order something online without actu... See more

Rated 5 out of 5 stars

After received my first 2 Perla & Muriel wigs, I received so many compliments on my hair looking goog (enthusiastic "Wow! Your hair looks really great!" from friends that know me & strangers as well,... See more

Rated 5 out of 5 stars

To whom it may concern, I have been dealing with Chris regarding a query over the last several days, I am extremely happy with the speedy response to my emails and the manner in which my query has bee... See more

Rated 5 out of 5 stars

I bought 2 wigs, one was just perfect! The second just wasn’t laying quite right. Customer service was excellent! They responded immediately to every email to fix the issue and make sure I was compl... See more


Company details

  1. Hair Extensions Supplier

Information provided by various external sources

We founded Wigyy with one simple goal: To constantly evolve and deliver beauty to our customers, so that everyone can achieve the hair of their desires.


Contact info

3.7

Average

TrustScore 3.5 out of 5

867 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Excellent customer service

Excellent customer service. I did have an issue with the wig color as the marketing photo was not the same as uwig I received. That was disappointing but if you order something online without actually seeing the true product you may risk being disappointed.
Chris was very timely in his responses and provided a fair and satisfactory resolution. I’ll probably try again with hopefully better results

August 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Chris was helpful throughout the…

Chris was helpful throughout the process. Even though I wasn’t able to get the wigs that I wanted, he was understanding and I got 30% off and a coupon for $20. I would not hesitate to deal with this company in the future.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend Wigyy to everyone

I would recommend Wigyy to everyone. The wigs are lovely. I ordered one even tho it wasn’t right style for me I loved the feel and make of it. Chris was very helpful in getting me a partial refund and Keeping the wig . I have ordered another wig . Thank you Chris ❤️

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

I just received Edith

I just received Edith!
She is beautiful...I cannot believe how good the monofilament is...it looks so real...the color is very nice even though a bit darker than Amanda's YouTube review of her.
Great job and great price too!
Thank you...Wigyy.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

I received excellent customer service from Chris. My issue was handled quickly and professionally. I was offered and agreed to a resolution that was fair for both parties.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I was a little unsure about my 1st wig purchase from Wigyy as it was longer and darker then I expected but Chris in customer service was amazing with some useful tips and I LOVE my new wig. I will definitely be purchasing more items from this company.

July 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Satisfied Customer

Chris provide excellent customer service. My issue was addressed in a timely professional manner. I accepted an offer that was a fair exchange for both and for future Wigyy purchases.

August 6, 2025
Unprompted review
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Rated 5 out of 5 stars

To whom it may concern

To whom it may concern, I have been dealing with Chris regarding a query over the last several days, I am extremely happy with the speedy response to my emails and the manner in which my query has been satisfactorily addressed and answered. Chris was extremely helpful, polite and very swift in his response I wish more customer service support were like this. I look forward to purchasing from your company again. Thank you again for your great customer service Trudy Burke

August 5, 2025
Unprompted review

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