Wildgrain Reviews 1,036

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, describing them as delicious, outstanding, and superior to store-bought alternatives, with many appreciating the healthy ingredients and the convenience of baking them fresh at home. The customer service is frequently highlighted as prompt, polite, helpful, and responsive, with many people noting their proactive approach to resolving issues and their overall care for the customer experience. However, some customers also noted inconsistencies with the delivery service, mentioning that orders did not always ship or arrive when promised. A few other people also felt that the packaging of certain items, like croissants, could be improved, as they sometimes arrived frozen together. Additionally, some reviewers expressed concerns about the ingredients in certain gluten-free products, questioning their nutritional value and processing methods.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as delicious,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as excellent,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the prompt, polite, and... See more

Order

Users describe positive interactions with order. Many customers appreciate the proactive customer service,... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the timely and quick deliveries, with... See more

Based on these reviews

Rated 5 out of 5 stars

They reached out to flag a duplicate order—something they easily could have processed without a second thought. Instead, they took the time to email me and saved me the extra charge. Their products ar... See more

Company replied

Rated 5 out of 5 stars

The customer service is prompt, polite and very helpful. So far all of my interactions have been really good. The bread, pastries and pastas have also been wonderful and I can taste the quality, bette... See more

Company replied

Rated 5 out of 5 stars

Wildgrain has the best products and customer service. I have had a recurring order for years and have never been disappointed. The flavored biscuits are a favorite along with the garlic & rosemary... See more

Company replied


Company details

  1. #5 of 10 best companies in Grocery Delivery Service
  2. #3 of 6 best companies in Bakery

About Wildgrain

Written by the company

Hi there,

Thanks for checking out our TrustPilot page!

Wildgrain is the first bake-from-frozen subscription box for sourdough breads, fresh pastas, and artisanal pastries.

We're Johanna and Ismail, Co-Founders of Wildgrain. We started Wildgrain because we were looking for clean and high-quality carbs for our family. We spent months replacing stale supermarket breads, pastas, and pastries with our own homemade recipes. These recipes focused on clean ingredients and artisanal processes that provide important nutrition benefits.

Along the way, we learned that so many others were looking for clean carbs as well - and Wildgrain's delivery service was born!

We’re now proud to partner with small bakers and pasta makers across the country to keep the tradition of artisanal and nutritious food alive in our broken food system.

xo,
Johanna + Ismail


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I love the product

I love the product. Love the customer service and prompt response time from the team to answer any questions and concerns. I only wish that the gluten free options were a bit less expensive as I prefer them due to some occasional gluten issues. Recommending to all of my friends and family.

April 5, 2026
Unprompted review
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Reply from Wildgrain

Hi Christine, thank you for your kind words! We're thrilled you love our product and service. We hear you on the gluten-free pricing and are always working to improve. We truly appreciate your recommendations to friends and family! 🌟

Rated 5 out of 5 stars

Wildgrain has the best products and customer service.

Wildgrain has the best products and customer service. I have had a recurring order for years and have never been disappointed. The flavored biscuits are a favorite along with the garlic & rosemary loaves of sour dough bread. Recently tried the chocolate croissants - love them.
Everything has such great flavor.

April 10, 2026
Unprompted review
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Reply from Wildgrain

Thank you so much, Sara! We're thrilled to hear you love our flavored biscuits, sourdough, and Chocolate Croissants. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

Great customer service

Great customer service. Products delicious.

March 16, 2026
Unprompted review
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Reply from Wildgrain

Thanks, Jessie! We’re happy you’re enjoying the products and our customer service. - Kaye

Rated 5 out of 5 stars

Very responsive to requests

Very responsive to requests. Bread arrives 96% frozen. Easy to bake. French butter is the greatest 😋

April 10, 2026
Unprompted review
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Reply from Wildgrain

Hi Ruth! Thanks for the awesome feedback! We’re glad the bread’s easy to bake and you’re loving the French butter.

Rated 5 out of 5 stars

You had me at hot, flaky croissant

I kept seeing ads that made my mouth water, so I decided to try a box. After reviewing the website and looking at the cost, I thought I’d try a box as a treat. OMG! Everything I got was absolutely delicious. My spouse and I went through almost everything in two weeks time. The directions (oven temp and cooking time) for each item have been spot on! I’ve since ordered additional boxes. There was a delivery issue with the last one — delivery service delayed by a day. When I contacted Wildgrain’s customer service, I received a prompt response with 3 options on how to rectify the situation…to my satisfaction. They gave me clear instructions to discard certain items that arrived warm (or room temperature) and advised which ones were okay to keep. I have been absolutely impressed — these croissants…whether plain, multigrain, almond or chocolate…are soooooo good!

April 9, 2026
Unprompted review
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Reply from Wildgrain

Thank you, Patricia! We’re so happy to hear you and your spouse enjoyed our Croissants! We appreciate your kind words about our customer service and are thrilled you’re loving every bite! Can’t wait for you to enjoy your next Wildgrain Box!

Rated 5 out of 5 stars

I am a 78 year old retired special…

I am a 78 year old retired special education teacher and principal. I am slap a terrific cook. I LOVE fresh bread to eat with my cooking but arthritis has stopped me baking anymore. At first the cost of your 6 item box was just too much on my budget plus I can’t eat all of it I ended up giving 1/2 my orders to my neighbors and still have some loaves left when my new order came. I notified I was cancelling and Marianne told me I could order a Smaller box of 4 and the cost was 15 dollars less plus I could do it every two months which is manageable for me. I am very happy to have tasty bread with my good cooked meals with a timetable and cost I can manage. Thank you so much for meeting my needs! Just made my last loaf before new order, Rosemary sourdough and had it with my shrimp stuffed pasta shells. Very happy. 🩷

April 9, 2026
Unprompted review
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Reply from Wildgrain

Thank you, Tish! We're happy you're enjoying your Wildgrain Box and glad Marianne helped customize your boxes! 🥖

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Friendly and eager to assist! I'm excited to start some baking. :-)

April 9, 2026
Unprompted review
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Reply from Wildgrain

Hi Bridget! We're thrilled to hear you had a great experience with our team. Enjoy your Wildgrain Box!

Rated 5 out of 5 stars

The prodgreat companyucts are very good

The products are very good , and the customer service is Great!. I was also surprised at the taste of the pasta products, and the donuts were yummy!

April 8, 2026
Unprompted review
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Reply from Wildgrain

Thank you so much! We're thrilled to hear you enjoyed our pasta and donuts, and that our customer service hit the mark. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

Love the food and customer care !

The customer care and the foods are over the top. We haven’t completed our first box but everything we’ve had has been wonderful. Easy instructions, love fresh hot bread. Thank you Renee Blanc

April 9, 2026
Unprompted review
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Reply from Wildgrain

Thank you so much, Renee! We're thrilled to hear you’re enjoying the food and fresh hot bread. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

Amazing Customer Service

As a first time user, I accidentally ordered 2 boxes at the same time. Their team caught my double order and proactively reached out to ensure I truly wanted 2 orders. I’ve since watched their video ( which I initially skipped over) and the process is incredibly straight forward. They have wonderful customer service!

April 8, 2026
Unprompted review
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Reply from Wildgrain

Hi Trisha! We're thrilled our team could help and that you found the process easy after watching the video. We always aim to provide top-notch service and keep your experience smooth. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

Great product and experience!

Great product and experience!

I've been getting a box from Wildgrain for the past six months. This most recent month, I ordered something that was out of stock. They made a substitution which I really wasn't interested in so I went to change that to something I wanted. However, I ended up creating a second order. The company, instead of filling both orders and charging me for them, suspected that I had made a mistake and reached out to confirm if I truly wanted both of them. They worked with me to remove the second order and I got what I was looking for. I'll definitely keep this subscription going for now.

April 8, 2026
Unprompted review
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Reply from Wildgrain

Hi John, thanks so much for your kind words and for sticking with us! We're glad we could sort out your order and get you exactly what you wanted. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

Andrew help with a potential problem…

Andrew help with a potential problem and noticed a duplicate account. He ask questions and corrected the problem immediately. Best service ever.

April 9, 2026
Unprompted review
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Reply from Wildgrain

Hi Brenda, thank you for your kind words! We're thrilled Andrew could spot and fix the issue quickly. We’re here whenever you need us. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

Ordered a box without the discount…

Ordered a box without the discount being applied. I called and a nice lady listened to my situation and worked out a solution by given me a credit towards my next order in the amount of the discount. Thanks again.

April 8, 2026
Unprompted review
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Reply from Wildgrain

Hi Vincent, thank you for your kind words! We're glad we could make things right and appreciate your understanding. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

Love it!

Customer service is awesome! Everything we’ve tried from breads, biscuits, cookies, pizza, pasta and sauce, and more, all have been both delicious and easy to prepare. Love this service!

April 6, 2026
Unprompted review
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Reply from Wildgrain

Thank you so much, M! We're thrilled to hear you love everything from breads to sauces. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

A Brooklyn Bakery in Your Kitchen

Great-tasting food (like having a Brooklyn bakery in your kitchen), and exceptional customer service. What's not to like?

April 9, 2026
Unprompted review
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Reply from Wildgrain

Thanks so much, Matthew! We're thrilled you feel like you have a Brooklyn bakery at home. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

My family loves Wildgrain

My family loves Wildgrain! The bread is delicious and healthy, and could hardly be easier to prepare - from the freezer to the oven to our table.

Additionally, the monthly orders are easy to modify or delay when necessary, something I greatly apreciate.

April 6, 2026
Unprompted review
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Reply from Wildgrain

Hi Catherine! We’re so happy to hear your family loves our bread and that the monthly orders work well for you. Thanks for sharing your experience, it’s our pleasure to make mealtime easy and delicious! This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

Great Food + Excellent Service

Everything I've tried from my first Gluten Free box has been EXCELLENT! I thought I would never have tortellini again in my life. Since my favorite foods have always been of the type "dumpling," this is a game-changer!

Additionally, I really appreciated the thorough message to explain why I was having the issue I had and the steps taken to remediate! Thank you, Wildgrain!

March 25, 2026
Unprompted review
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Reply from Wildgrain

Hi Carrie! We're so thrilled to hear our Gluten-Free box brought Tortellini back to your table! Thanks for your kindness and understanding. We're grateful to have you as part of the Wildgrain family! This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

I have a bad case of IBS

I have a bad case of IBS.
Several years ago, under the advice of my GI doc, went on the Low FODMAP elimination diet to figure out what was going on. One of things I did was to stop eating gluten products. Since that time, I have been on a constant search for gluten free (and vegan) foods that actually taste like what they're supposedly replacing. Using hit and miss methods, I found some over the counter bread substitutes that were okay.

Then, a couple of weeks ago, my wife placed an order for a variety pack. I was amazed how good everything has tasted so far. We had a cooking glitch with the brioche, but customer service helped us out quickly and courteously!

April 3, 2026
Unprompted review
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Reply from Wildgrain

Hi Allan, thank you for sharing your journey with us! We're thrilled our gluten-free, vegan options are hitting the mark. Sorry about the Brioche glitch, but glad our team could help quickly. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

I love Wildgrains

I love Wildgrains. They are real people who actually communicate with you and listen to your feedback! Wow! How novel! Right?

Their Croissants and donuts are incredible!!!! I also love love their ham and cheese croissants and brioche buns!!!

It’s also so convenient because everything is frozen so you just bake and serve!!!

April 8, 2026
Unprompted review
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Reply from Wildgrain

Thank you so much, Suzanne! We're thrilled to hear you love our Croissants and Brioche Buns. Thanks for baking with us. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

Excellent company with an amazing…

Excellent company with an amazing customer service team! It’s impossible to find gluten free bread that doesn’t taste like rubber or is extremely small and flat. I have never had the ability to find gluten free bread to bake that’s exactly like any other baked bread. Wild Grain is a great company with amazing products!

April 6, 2026
Unprompted review
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Reply from Wildgrain

Thank YOU! That's so sweet of you to say 🧡

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