I would give this company and their product 10/10. Sam was so very helpful, knowledgeable and patient. Dan and Liam who delivered the hot tub on behalf of Wild Water were helpful. The only nega... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Found wild water spas excellent to deal with. Very informative staff and helpful. Sam was excellent when purchasing the tub and the installation went very smoothly. The two lads were great and helpf... See more
Company replied
I received my hot tub today 24th January Paul the delivery driver was amazing, he went above and beyond. He arrived within the time slot, he moved my old tub out of the way to put the new one in wi... See more
Company replied
I absolutely love my hot tub . This was a big decision & Sam talked me through the whole process & discussed in detail which tub would suit our needs . Delivered as per schedule & despite this hot tub... See more
Company replied
Company details
Written by the company
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contact info
202-206 Linthorpe Rd, TS1 3QW, Middlesbrough, United Kingdom
- 01642 983157
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4.6
Excellent
337 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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10/10 .Thanks to Sam for making this purchase an enjoyable experience.
I would give this company and their product 10/10.
Sam was so very helpful, knowledgeable and patient.
Dan and Liam who delivered the hot tub on behalf of Wild Water were helpful. The only negative is that we have to dispose of the packaging and cardboard.
We are looking forward to using our tub of the first time this weekend.
April 16, 2026
Unprompted review
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Excellent, highly recommend
Sam was excellent throughout. Paul and Abdullah who came to install were friendly and helpful. Perfect thank you!
April 11, 2026
Unprompted review
Very disappointing customer support.
Customer service is 5-star – until the moment of payment, after which it effectively disappears. I requested and received professional advice regarding the simultaneous use of the hot tub heater and a heat pump, because the heat pump is not capable of producing water hotter than 37°C when the outside temperature is below 5°C. The recommendation I was given later proved to be unworkable: the heat pump reports a D1 “no water flow” error with the configured setup. The only response from support was a short message saying “we don’t have a solution for this”, and since then they have not responded either on WhatsApp or on their own Trustindex page. This mistake has cost me £1,500, because if I had known this in advance, I would not have purchased the heat pump.
One of the LEDs on the tub is not working, but a more serious issue is that instead of the Mr Silence heat pump I purchased, a Poolex unit was delivered without any prior notice or explanation. I do not know how the warranty will be handled in this case.
I would recommend that others consider choosing a different supplier, as this level of support is well below acceptable standards.
April 2, 2026
Unprompted review
Reply from Wild Water Spas
Hi Viktor,
First and foremost, we apologise for the inconvenience and frustration caused here. That is not the level of experience we aim to deliver.
To clarify the situation transparently, we did advise at the outset that running both the air source heat pump and the internal heater simultaneously is not recommended, as it can lead to operational conflicts. You had asked us to proceed on that basis regardless, and we supported your request accordingly.
In addition, we actually upgraded your system from a Mr Silence unit to a Poolex air source heat pump at no extra cost. This was done in good faith, as the Poolex is a stronger and more suitable option for your overall setup.
That said, we fully acknowledge the issues you have experienced, particularly around the D1 flow error and the communication gaps. That is on us to improve.
From here, we are more than happy to work with you to find a practical and fair solution. This could include reviewing the system configuration with you step by step, resolving the LED issue, and clarifying warranty coverage so you have full confidence moving forward.
Wild Water Spas
hot tub company
Just recieved our hot tub quick friendly service from start to finish.
April 7, 2026
Unprompted review
Reply from Wild Water Spas
Thank you for the fantastic feedback!
We are delighted to hear you are happy with your new hot tub and that the service met your expectations from start to finish. Delivering a smooth, efficient and friendly experience is exactly what we aim for.
If you need anything at all moving forward, please do not hesitate to reach out. Enjoy your new hot tub :)
Wild Water Spas 🌊
excellent company
excellent from start to finish, great information and timely response from sam, very helpful, delivery guys were great too, can't fault
March 31, 2026
Unprompted review
Reply from Wild Water Spas
Thank you, Lynn, for your kind words and for taking the time to share your experience.
It is great to hear that everything ran smoothly from start to finish and that the information and communication from Sam met your expectations. We will make sure your feedback is passed on to both Sam and the delivery team as recognition of their efforts.
We appreciate your support and are pleased we delivered a service you could not fault. If you need anything going forward, we are here to help.
Wild Water Spas 🌊
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Could not have made a worse decision to…
Could not have made a worse decision to buy a Thermals spa from these people. Have been never ending trouble since it arrived - literally from the moment the truck arrived. Not the size advertised, constant faults, leaks, poor workmanship and the worst warranty and customer service I have ever experienced. How about 11.30 pm for a warranty visit! Not convenient - well tough. 2 years on this hot tub is still causing issues but the email spam trying to get you to pay more and more never ceases. Stay away - you have been warned.
March 28, 2026
Unprompted review
Reply from Wild Water Spas
Dear Simon,
Thank you for sharing your feedback. We were surprised to see your review, as it has been a significant amount of time since our last communication and we were under the impression your concerns had been addressed.
At Wild Water Spas, we take pride in our reputation for excellence and long-term customer support. It is disappointing to hear that you feel your experience hasn't reflected those standards. We remain fully committed to our customers and would welcome the opportunity to discuss any current technical issues with your spa directly.
Please contact our senior management so we can review your file and look into a resolution that meets our high standards of service many other customers have experienced. We would also be happy to update your communication preferences regarding our newsletters at your request.
We look forward to hearing from you and moving this forward.
Best regards,
The Team at Wild Water Spas 💦
Great service
Great service from the team. Sam in particular was very helpful with tips and advice. We love our new tub.
March 27, 2026
Unprompted review
Reply from Wild Water Spas
Thank you, Ben, we really appreciate you taking the time to share this.
It is fantastic to hear how happy you are with your new hot tub and that the service delivered by the team made a positive impact. Your comments about Sam mean a lot, and we will ensure he receives your feedback as recognition for his support and advice.
We genuinely value your support and trust in us. If you ever need anything going forward, we are always here to help. Enjoy every moment in your new tub.
Wild Water Spas 🌊
Great Service
Sam at wild water spas has been so helpful throughout this whole process. I have had no experience with buying a hot tub but Sam advised me of the options and what he felt would suit my needs the best. He also was very helpful with the potential issue of getting the hot tub into the garden and reassured me they would do all they could to get it in. The hot tub was fitted today and the delivery men did just that and gave a great demo of the set up. The whole process from start to finish has been great service, i would highly recommend this company.
March 25, 2026
Unprompted review
Reply from Wild Water Spas
Hi Lauren,
Thank you so much for such a detailed and thoughtful review. We genuinely appreciate you taking the time to share your full experience.
It is great to hear that Sam was able to guide you confidently through the process, especially as a first time buyer. Making everything clear, straightforward, and tailored to your needs is exactly what we aim for.
We are also really pleased that the installation went smoothly and that the team delivered on getting the hot tub into your garden and providing a clear setup demonstration. That end-to-end experience is something we take a lot of pride in.
Your recommendation means a great deal to us, and we are very grateful for your support.
All the best,
Wild Water Spas
Found wild water spas excellent to deal…
Found wild water spas excellent to deal with. Very informative staff and helpful. Sam was excellent when purchasing the tub and the installation went very smoothly. The two lads were great and helpful. Nothing was too much trouble. Would definitely recommend. Top quality product.
March 24, 2026
Unprompted review
Reply from Wild Water Spas
Hi Derek,
Thank you for such a strong review. We really appreciate you taking the time to share your experience.
It is great to hear the team delivered clear, informative support throughout and that Sam made the purchasing process straightforward. We are also pleased the installation went smoothly and that the lads looked after you on the day. That level of service is exactly what we aim to deliver.
Your recommendation and feedback on the product quality mean a great deal to us.
Thanks again for your support. It does not go unnoticed.
All the best,
Wild Water Spas
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Amazing Hot tub
Honestly can’t praise them enough!
Hot tub arrived today after a seamless buying process.
Installation and set up was quick with details demonstration at the end.
Perfect addition to our garden
High quality item at an amazing price
March 20, 2026
Unprompted review
Reply from Wild Water Spas
Hi Steve,
Thank you for such an incredible review. We truly appreciate you taking the time to share your experience.
It is fantastic to hear everything went smoothly from the initial purchase through to delivery, installation, and handover. Making the process seamless and stress free is exactly what we aim for, so your feedback means a lot to the whole team.
We are also really pleased you are happy with the quality and value of your hot tub. It sounds like a perfect addition to your garden.
Thank you again for your support. It genuinely means a lot to us.
All the best,
Wild Water Spas
My hot tub is superb
My hot tub arrived 3 weeks ago; Sam was brilliant in the sales and aftercare process. I’ll only be buying from him again in the future! Roll on the summer!
Thanks,
Tim K
February 23, 2026
Unprompted review
Reply from Wild Water Spas
Hi Tim,
Thank you for such a fantastic review. We really appreciate you taking the time to share your experience.
It is great to hear you are enjoying your hot tub and that Sam delivered such a strong level of support throughout both the sales and aftercare process. That is exactly the standard we aim to maintain.
Your loyalty and trust mean a lot to us, and we look forward to looking after you again in the future.
Enjoy the hot tub and roll on the summer.
All the best,
Wild Water Spas
Efficient
Efficient, helpful, quick.
On delivery the driver and the coordinator at the other end where above and beyond their jobs TOP LADS
WHOLE experience was top draw from day 1.
Product is excellent 👍👍
March 12, 2026
Unprompted review
Reply from Wild Water Spas
Hi Andrew,
Thank you for the brilliant review. We really appreciate you taking the time to share your experience.
It is great to hear everything ran smoothly from day one and that both the driver and the coordinator went above and beyond. We take a lot of pride in delivering a seamless experience, so your feedback means a great deal to the whole team.
We are also pleased to hear you are happy with the product. That is exactly what we aim for.
Thanks again for your support, it genuinely means a lot to us.
All the best,
Wild Water Spas
Had the guys from Wild Water Spas service hot tub…
Had the guys from Wild Water Spas service our hot tub today. They did a fantastic job and were very thorough. Great guys and will book for next year. 10/10 service. 👍
March 12, 2026
Unprompted review
Reply from Wild Water Spas
Hi Jim,
Thank you so much for taking the time to leave such a fantastic review. We genuinely appreciate your kind words and your trust in us to look after your hot tub.
It is great to hear the team delivered a thorough service and left a strong impression. Feedback like this means a lot to us and reinforces exactly what we aim to deliver every time.
We are grateful for your support and look forward to getting you booked in again next year.
All the best,
Wild Water Spas
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Great company very responsive
We had Richard and miles deliver our tub there was a little problem contacted sam and its now all resolved I cant thank them enough thank you all for our lovley hot tub great company
February 23, 2026
Unprompted review
From start to finish a great experience…
From start to finish a great experience Sam was first class and delivered without a hitch small problem with cover lifter sorted promptly couldn’t fault the hole experience 🥰
November 29, 2025
Unprompted review
Reply from Wild Water Spas
Thank you for your review, John.
We really appreciate you taking the time to share your feedback. It is great to hear that Sam delivered an excellent experience. He takes real pride in supporting our customers and your comments will be shared with him.
Thank you for choosing Wild Water Spas. We value your support and are always here if you need anything going forward.
Wild Water Spas 🌊
Avoid! Avoid! Avoid!
Avoid! Avoid! Avoid! Absolutely diabolical installation, no end of problems with the unit and appalling customer service and despite several visits by their 'engineers' could not fix the unit and is still not functioning after 12 months! PLEASE read the negative reviews as they are ALL valid and I strongly urge you to look elsewhere. According to companies house, Wild Water Spas is a dissolved company which should tell you everything. Their response was that I refused their 'professional' help but in truth, it was simply a lack of faith after so many repeated attempts to fix the issues, it was simpler to employ a local expert.
February 11, 2026
Unprompted review
Reply from Wild Water Spas
Hi Paul,
We strongly dispute this review as it does not accurately reflect the facts.
From the outset, we made multiple visits and invested significant time attempting to diagnose and resolve the reported issues. Throughout this period, our team continued to offer support and practical solutions, despite you, the customer, using language that was unprofessional and, at times, inappropriate towards our staff. Even so, we maintained a professional approach and remained committed to assisting.
It is incorrect to state that we refused to help or that the unit was abandoned. Our support was declined, and access was restricted once you decided to involve a third party. We were clear that we were willing to continue working towards a resolution, and that position remains unchanged should you allow us to do so.
Regarding the Companies House reference, this is incorrect. The trading business and operational support remain fully active, and customers continue to receive service and assistance as normal.
We take feedback seriously and always aim to resolve issues collaboratively. Our door remains open to provide further support constructively and respectfully.
Kind Regards,
Wild Water Spa's
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So far so good
So far so good. Haven’t taken delivery as yet but so far my dealings with WWS has been straight forward and I have found Sam very helpful.
February 7, 2026
Unprompted review
Reply from Wild Water Spas
Thank you very much for taking the time to share your feedback.
We genuinely appreciate your kind words and are really pleased to hear that your experience with Wild Water Spas has been smooth and straightforward so far. Sam will be delighted to know that his support has been helpful and made a positive difference.
Thank you for placing your trust in us. We look forward to delivering your hot tub and continuing to support you every step of the way. Please feel free to reach out at any time if you need anything at all.
Wild Water Spas 🌊
Brilliant Customer service
Brilliant Customer service, engineers , delivery and help line.
February 3, 2026
Unprompted review
Reply from Wild Water Spas
Thank you for the great feedback, Vanessa.
We are pleased to hear that you experienced brilliant customer service across our engineering delivery team and help line. That level of consistency is exactly what we aim to deliver at every touchpoint.
Thank you for choosing Wild Water Spas. We appreciate your support and remain on hand whenever you need us.
Wild Water Spas 🌊
Wow! A very helpful and professional company
From the moment I first contacted Wild Water Spas I was helped with my purchase and even the lads who delivered and installed my hot tub were amazing. All were very friendly, knowledgeable and confident in what they were doing. This put my mind at ease.
I had one to one service so I was always in the loop from ordering to delivery and even a follow up call to ensure I was happy.
When I ordered my hot tub and chose the pump… I got a call to suggest an upgrade because the size of the tub really needed a 5kg pump. However when it was delivered because they didn’t have a 5kg in stock… they sent a 10kg pump… which is a serious upgrade for free.
I very highly recommend this company
If you want to buy with support and ease.
Thank You Wild Water Spas.
February 3, 2026
Unprompted review
Reply from Wild Water Spas
Thank you so much for taking the time to leave such a detailed and positive review, Mary.
We are delighted to hear that your experience with Wild Water Spas met your expectations from initial contact through to delivery, installation, and follow-up. Our team takes real pride in providing clear communication, one-to-one support, and practical advice to ensure every customer feels confident and fully supported throughout their journey.
We are also pleased that the pump upgrade helped deliver even greater value and performance for your hot tub. Doing the right thing for our customers is a core part of how we operate, and your feedback reinforces that approach.
Thank you again for your recommendation and trust in Wild Water Spas. We remain fully committed to supporting you going forward and are always here should you need anything at all.
Wild Water Spas 🌊
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