Wilkinson Cameras Reviews 

What fantastic customer service! People worthy of extra mention are Simon, Alex, and the other Alex - between you, you managed to turn around a tricky situation into a positive experience. I am very grateful.

Went in on 8/11/26 to see if I could have my D500 sensor cleaned. Was not expecting them to be able to do it straight away for me - but they did & I was back on my way within 10 minutes!
Unfortunately I didn’t catch the gentleman’s name who helped us, but he was incredibly kind & informative. Gave me a few tips & tricks regarding sensor cleaning and was an absolute pleasure to chat with - I hope he gets the credit he deserves!

Fantastic service and genuine product at a great price.

After encountering a small issue trying to order via the website, Alex and Simon were quick to help via email. They were quick to respond and resolve the issue and process the order for me. The camera came when they said it would.

Definitely recommend and will definitely use again should I need to.

Thanks guys

6 days ago i posted a review stating my personal experience with online ordering. Re my phone conversation with customer services, Alex explained to me why my second order had issues. You can read Alex’s response from my previous review. I thought my second online order was lost forever which saddened me, then Alex phoned me yesterday, to say he had found my parcel that was on the way back to them without it ever being delivered by royal mail. My item I'm hoping will eventually get to me as long as they use DPD, which for me is more reliable.

I felt Alex went above and beyond, so well done Wilkinson Camera customer services and with pleasant experiences instore. Online orders hoping DPD will step up but am now wary of ordering anything with royal mail.

This is an outstanding company.
You can only really judge a retail outfit, by how well they respond and react to returns.
After placing an order (which arrived in less than 24 hours -3 days early), I unfortunately had to return it, as I discovered the person I’d bought it for, already had the item.
The returns process was super easy and I received very quick replies to emails along the way.
My refund was supposed to take up to 14 days, but I received payment in full within 24 hours.
With keen prices AND excellent customer service, this is a company I will be doing business with again.

Ordering online from the US for our granddaughter's birthday. It was easy and we are sure she is going to love it. Fast, safe delivery with FedEx.

Pre-owned lens purchased. It was like brand new. Everything was as described and was delivered on time.

Great service, price and communication for my order, always a good company to deal with.

Preordered a Canon GX7 Mark III and the whole process was incredibly easy. Putting down the deposit was simple, and it was originally expected to arrive at the end of September. To my surprise, it arrived this week!
It was posted the very next day, and the service has been absolutely amazing. Highly recommended!

Always have good experience with wilkinson cameras, I ordered camera and a clean kit but I ordered wrong kit for my camera, they called me straight away to say I have paid for wrong one and they can swap for correct one. Also they deliver very quick. My go to place for anything definitely recommend!.

Absolutely fantastic shop! Great customer service, excellent prices and some really good discounts. The delivery was super fast and reliable, and the long warranty is a huge plus. Professional from start to finish — highly recommended! ⭐⭐⭐⭐⭐

Very helpful and great service from Park at Preston and all the other staff. Park took care and the time to explain the product and gave me lots of help and advice. I also phoned and spoke with other staff members that were always polite, friendly and helpful. I am really happy with my new camera and the great deal. Great camera shop with excellent service.

Do not order. Extremely disappointed with the service I ordered a camera for next day delivery on the 3rd at 3pm as per their website it would have then dispatched on the 4th and received on the 5th. Tell me why I’m seeing that it’s not even been handing over to dpd! And now I’m being told it won’t arrive till the 6th…and that is after consistently emailing them for a whole day and not getting any response and proceeding to then use their live chat. They are trying to justify it with they have an awful lot of parcels and “every effort is made to fulfill next day orders” clearly not! If DpD missing the collection then go to the nearest depot with a bag and drop it off because that is actual effort. I wouldn’t order from here again lack of customer service, communication and low effort!

I was given a gift voucher for Wilkinsons however, I had forgotten about it until I received a reminder that it was due to expire shortly. I contacted Wilkinsons, and they kindly extended the expiry date by three months! I ordered an L bracket shortly after this event and it arrived early the following day. I could not have received better service. Thank you.

I enquired about a camera yesterday and the response was efficient and extremely helpful. I was put in touch with Alex R and he made my experience effortless. This is the first time buying from Wilkinson's online so was a bit nervous about the experience but it has been exceptional. I really hope someone in the management team sees this review and gives Alex the credit he deserves.

Good price. Good service. Fast delivery. Good communication. The lens was a good copy too, which added to the experience. Never had a bad bit of kit from Wilkinsons.

Preston branch. Was treated well by a knowledgeable member of the shop. Named ‘Park’. Patiently going through the lenses I had brought in to part exchange against a newer camera. At one stage he had said I had accumulated enough to afford the camera (canon r6) and get me started. Which was great having removed all the 3m protection from my camera and lenses. Then another member of the team showed up and was saying under his breath ‘don’t want that’ referring to the camera body. Multiple times. Completely undermining Mr Park. And ignoring me. No introduction, nothing. From that point on the professional appearance of the assistant changed. He now appeared to lose all confidence and the other chap just hung around gradually eroding the rapport established. Anyway, put me at unease. Ended up with a low bar offer that wouldn’t cover half the camera body. After being led earlier to believe otherwise.
I wouldn’t mind as money wasn’t an issue. I was going to buy the camera and a couple of decent lenses anyway. The bonus being I could lose some of these heavy L lenses and maybe get a bit knocked off the camera.
So after spending an hour with the more professional Mr Park to getting pretty much discourteous behaviour from the other team member making his presence felt, I left. With the lens protection and camera protection removed - not replaced! All the lens filter's stacked together wrapped in a piece of printer paper and all stuffed randomly into my bags.

Was it tactical? To make you feel uneasy, uncomfortable? I was not taking in cheap kit. Admittedly two lenses had apparent minor traces of fungus. Which I certainly wasn’t aware but told it’s common on the 24-70 L USM II, and also the 24mm L 1.4 USM ii plus he said no one buys prime lenses as they can just use a zoom. Which I find an odd statement- I bought one, maybe I’m unique. The other L lenses were in great condition and canon extenders.

I only give 3 stars due to Mr Parks honesty and professionalism. Minus two for the ‘don’t want that’. Would give less but that would be unfair on the start which went well. Found the experience made me feel uneasy and certainly will never go back.

Good news is I left and just bought the canon R6 ii and a couple of decent lenses from an online retailer. Whilst having a coffee opposite Wilkinson Cameras.

Very quick despatch and delivery. Husband was very happy with his new Nikon binoculars.

John was very helpful today with selecting a sturdy, yet light Lowepro camera bag and a Promaster Tripod for and upcoming holiday. He was friendly and happy to help. Thank you.