I ordered my first purchase and rec'd in a timely manner - no issues. I ordered a 2nd watch almost 4 months ago - no update, no response from customer service, etc...they initially shared (after 2 mo... See more
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See what reviewers are saying
Exquisite Time Piece WW were true to their word. The first one got waylaid in the post. They responded immediately when notified and replenished the order, at no cost. Extremely grateful for th... See more
DO NOT TOUCH THIS APPALLING COMPANY WITH A BARGE POLE!! Customer service does NOT exist. I believe this is a real cowboy outfit. I have been waiting 3 months for a satisfactory reply. All email respon... See more
Over priced cheap (and I do mean very cheap) quality Chinese imported watches. Dont waste your money. William Wangen charges approximately 5 times what other retailers charge for the same cheap & nast... See more
Company details
Written by the company
Premier online retailer of exceptional automatic watches. Webshop showcases a meticulously curated collection of luxurious timepieces, crafted with exquisite attention to detail and featuring the latest in mechanical engineering.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- 3077775663
- support@william-wangen.com
- william-wangen.com
Poor Customer Service .
I cannot seem to get the customer service, to let me return a defective watch. I have texted many times.
September 30, 2023
Unprompted review
Reply from William Wangen
Hello,
As previously confirmed via email with you we promptly sent you a new one as a replacement (29. Sep). You can track your order on this link https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=4209804292748927005455000431672532.
We're genuinely sorry for the inconvenience you experienced. We take customer satisfaction seriously. We're committed to making things right for you.
If you need further assistance, please don't hesitate to contact us. Your satisfaction is our priority.
Sincerely,
William Wangen
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Poor quality and poor customer service
Fake reviews. Do not buy from this fake place. Watch is cheap in a cheap box and not worth it. Website mis sells the quality of the watches which is extremely cheap and poorly made. Watch has completely fallen apart after 6 months and they are refusing the issue a refund. Do not buy from this place if you don’t want to waste your money. Poor customer service!
August 1, 2023
Unprompted review
Reply from William Wangen
We are truly sorry to hear about your dissatisfaction with your recent purchase and the experience you've had with our products and service. We take customer feedback seriously, and I would like to address your concerns.
First and foremost, we take immense pride in the quality of our watches. Our timepieces are crafted from high-quality materials, and we strive to deliver products that meet our customers' expectations in terms of both design and durability. It is unusual for us to receive complaints about the quality of our watches, and we are genuinely concerned about your experience.
Mechanical watches, in particular, are delicate products that do require careful handling and maintenance to ensure their longevity. We provide guidelines on how to care for our watches to help customers enjoy them for years to come. However, it seems there might have been an issue with your specific watch, and we apologize for any inconvenience this has caused.
We are committed to addressing this matter promptly. Please reach out to our customer service team with your order details, and we will investigate the issue further to determine the best course of action. Our goal is to ensure your satisfaction with our products and service, and we take this responsibility seriously.
I gotten ripped off by this company…
I gotten ripped off by this company took my $114 and gave me nothing watch out people
August 16, 2023
Unprompted review
Reply from William Wangen
Regarding your order, we would like to explain that our standard practice involves fulfilling and delivering orders in a timely manner. Delivery times can vary based on your location, as shipping processes are influenced by various factors. We want to emphasize that your satisfaction is important to us, and we're committed to ensuring you receive the product you ordered.
We apologize for any frustration or inconvenience you've encountered and want to assure you that we are dedicated to resolving this matter for you. If you could kindly reach out to our support team via email at support@william-wangen.com, we will investigate your order status and work to provide a resolution as quickly as possible.
Thank you for your understanding, and we look forward to assisting you further to ensure you have a positive experience with us.
William Wangen
Love this watch..
Love this watch.... looks great, keeps good time. My friends thought that I spent thousands.
July 25, 2023
Unprompted review
Ordered so far so good
Ordered so far so good. At first all looked well good communication of where the watch was. After about 2 weeks the watch arrived and it was not the watch I ordered. I sent email 3 times and have had no reply. Ended up having to but another watch (birthday present) so stuck with watch that no one wants. My advice is if you buy from these it's a gamble because there is zero after care.
May 11, 2023
Unprompted review
Reply from William Wangen
Dear Customer,
Thank you for bringing this issue to our attention, and I apologize for the inconvenience you have experienced with your recent order. I understand how frustrating it can be to receive an incorrect item, especially when it was intended as a birthday present.
I apologize for the lack of communication and response to your emails. This is not the level of service we strive to provide, and I assure you that we take customer satisfaction seriously. I apologize for any delays or confusion caused by this situation.
We would like to rectify this issue as soon as possible and ensure you receive the correct watch you originally ordered. Please provide us with your order details and any relevant information so that we can investigate the matter and take appropriate action. Our customer support team will make every effort to assist you promptly and resolve the issue to your satisfaction.
Once again, I sincerely apologize for the inconvenience and frustration caused. We value your feedback, and it helps us improve our services. We will review our internal processes to prevent similar issues from occurring in the future. Your satisfaction is of utmost importance to us, and we will do our best to make this right.
If you have any further concerns or questions, please feel free to contact us directly. We appreciate your understanding and patience in this matter.
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Exquisite Time Piece
Exquisite Time Piece
WW were true to their word. The first one got waylaid in the post. They responded immediately when notified and replenished the order, at no cost.
Extremely grateful for their handling of this unfortunate episode.
The timepiece is exquisite and true to form. I trust it will last me a long time.
Thanks WW, once again.
Highly recommended WW products for their authenticity.
June 10, 2023
Unprompted review
The watch is perfect
The watch is perfect. I will buy again from them for sure.
August 18, 2022
Unprompted review
Reply from William Wangen
Thank you, we appreciate it.
Exquisite design
Exquisite design. This watch is a timepiece for daily use. I’m very impressed by it also I received lots of compliments.
January 27, 2022
Unprompted review
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