I love the products and styles but I have ordered twice now and twice I have had to pay extra postage on top of the postage fee, this would of easily been a 5* review if this was sorted out
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow. Been using this brand for 3-4 years and it’s only gone downhill from when I first found it at 5000 followers. Releases tracksuits that he doesn’t even have access to yet and doesn’t send unti... See more
Company replied
Spent £400 with this company in November 2025, and the items were never delivered. Took about 2 weeks to dispatch the items in the first place after many emails. I emailed them in regard to the parc... See more
Company replied
Returned a pair of trousers for a refund, as didn’t like the fit. Received an automated email 3 weeks ago that they received the item but still no refund despite sending multiple emails. Completely no... See more
Company replied
Company details
Written by the company
British fashion label.
Contact info
United Kingdom
- williamgiles.co.uk
2.6
Poor
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor
Ordered over a week ago and still haven’t heard anything about my order. Tried to contact them via email and social media and I’ve still had no help locating my order.
March 21, 2022
Reply from William Giles
Hello Arri,
Thank you for taking the time to leave a review.
Looking at your order summary now and it shows you was refunded. We are sorry for the delay in receiving your product in the first place.
Although disappointed that a 1 star review was left, we hope to see you again as a customer. We are a small company learning and improving all the time.
All the best,
WILLIAM GILES
Advertisement
Very good quality of trousers and fit…
Very good quality of trousers and fit is also probably the best out of all my trousers/ cargos. Shame the draw string doesn’t work on the pair I order so have to tie draw strings instead.
March 12, 2022
I love these trousers man
I love these trousers man, best cargos hands down! I’m just waiting on the trousers to come out on my birthday 😂😂😂😂. Let it be known William Giles got the best cargos out there!
March 3, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.