Williams Reviews 

Williams shoes customer care is honestly the best customer service I've ever received. I can't thank them enough for making this quick, easy and painless. Highly recommend.
I will definitely be shopping with them again.

A delay in delivery was due to my full address not correctly passed on to Startrack.
However issue was resolved the next day, and I absolutely love my shoes. Great products.

The customer service is exceptional, the best i have had in a long time!
My parcel got delivered to the wrong parcel box and Australia post tried to blame the shop. It wasn't the shop at all, it was Australia posts stuff up! The whole time Williams shoes emailed me and replied to emails trying to help me fix the Australia post stuff up!

This rating is purely based on absolutely unacceptable marketing practices. Over the last 2 months, I started receiving marketing email every single day. I tried any available option (regarding what I want to be informed about, cause there are no options about frequency) and somehow, they find a reason to send email each day. I wrote a feedback suggesting that they should introduce frequency option….and received a PR response (even tho it was a feedback and didn’t warrant a response) offering to remove me from the list.
I would say that this was a mistake cause today I received 2 promotional emails…..
The most fascinating thing is that we are talking about shoes….and not something one would purchase so frequently….

Buyer beware before buying Supersoft shoes:I send the following email message with photos to Williams Shoes:
"I'm a loyal and very long-term customer of Williams. However, I have a beautiful pair of Supersoft shoes that suddenly fall apart. The top is still perfect, while the soles are falling apart. Please help as these shoes should last longer. They are an expensive brand. I have attached some photos."
After several back and forth messages I am told that:" We understand how disappointing this would be, especially if you really loved the shoes. However, as the shoes were purchased around two years ago, they are now outside of our warranty period. Unfortunately, we would be unable to offer a replacement, even if we still had stock available"
I replied:
Thanks for your kind reply. Although the problem with the shoes is outside the warranty period, consumer affairs would certainly advise offering a solution as shoes in this price range are expected to last longer. Even cheaper shoes (like I Love Billy) don't fall apart like this. You can easily find a similar shoe (like the Supersoft Zelie range) and offer that as a replacement. Please ask your supervisor about a suitable solution. This is not just normal wear and tear!"
Reply from Williams: "After reviewing the images, it looks like the issue is due to standard wear and tear. Unfortunately, we’re unable to offer a refund or replacement in this case. We’re sorry we couldn’t assist further, but please let us know if there’s anything else we can do for you." (I was offered 20% discount off my next purchase!)

I would rate them 0. Bought my kids school shoes and as soon as she wore it the sole started flaking and left the rubber stain on my flooring. I receive a call from the school 3 hours later to bring a pair of shoes because her new ones breaking off. I wish I could add photos here

Ordered shoe from web site US 9, after going through the checkout and making the payment it reflected UK size 9 i.e.43 cm vs US size ordered. I contacted customer service straight away and only response I got was I can return it and order cannot be amended even though it was not my fault. They should specify that certain brands only entertain UK/AU sizes instead of US, which is incorrect information as listed on their site. When it arrives I will return it back but no more shopping online for me from Williams. I do not even know why you have to rate one star where customer service does not even apply.

Terrible Customer care service. Don’t buy online unless you are 100% sure of what you order. I accidentally ordered the wrong size and immediately contacted them via email but was told - ‘due to the fast turnaround of our warehouse, once an order has been placed in the system, we are unable to cancel or make any changes. However, once your order arrives, you’re welcome to lodge a free return through our online return portal and you won’t incur any shipping costs when sending the shoes back to us for a full refund. Lara chat (not sure if this is a bot) said I was not able to return the shoes, as it was a sale item. I asked about returning in store and was given the same reply. Very unprofessional on Williams Shoes online.
I have since spoken with a real person, in store who advised this was incorrect advice and I can return within 30 days.

I ordered a pair of shoes on line on Easter Monday. I realised I had ordered the wrong colour. I immediately sent them an email. I called their 1800 number on Tuesday morning and was told there was nothing they could do. The only option was to return them for a refund when they arrived. Obviously not dealing with an Australian company.

Great customer service, thank you Declan!

I often shop at Williams as they have a great range and are especially good when it comes to school shoes. I’ve always had a positive experience.
However their Customer Care (namely Beau) is exceptional. I emailed with an unusual request and Beau went beyond to help me out. He was proactive, professional, engaging and kept checking in regularly. At a time when there are bots or call centres who must stick to standard procedures, it was wonderful and refreshing to deal with a real person who could think outside the square, make decisions and really did care.
I hope Beau is a much valued member of Williams. He is perfect for the job of Customer Care.

I recently purchased sandals from Loganholme store and unfortunately they broke after only a few times of wear, on taking them back to the store the staff were super friendly and most cooperative. The shoes were replaced by courier delivery the NEXT day. Could not ask for better service. A huge thank you to all concerned.
Betty

Called customer support after a small mix up with an order. Had very attentive and supportive member of staff who was personally tracking order (as one detail was entered incorrectly in store). Order arrived without any problems. Fantastic to be understood and listened to regarding order issue.

Looks like you’re in the United Kingdom. Go to the British Trustpilot site

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Nikki Stearman
8 reviews
GB
Rated 1 out of 5 stars
They don't give REFUNDS
I ordered a jumper in Dec which never arrived because they'd sold out. I expected a refund but got told I have credit of £64.99, which was the cost of the jumper. I tried to use the credit number to purchase another item and a message popped up to say the code had already been used. Fast forward to May 2025. Ive still not got a refund nor an item. The original jumper has dropped in price so I ordered it only to be told it was out of stock...why have it on view to customers if you still don't have the product!!!
I just want my flipping money back!!

Please be aware that if you order from this company and want to return the item, they will just offer you a 10% refund (eventually a final offer of 20%. I ordered a trouser suit in Large, when it came it was a s/m. It was over £100 - I am going to see if my credit card company will refund me but it’s unlikely. In their refund policy it says there might be a partial refund if items are damaged or used which was not the case. I don’t know how they can get away with this but it seems they can!!

Do not i repeat do not buy from this site they take your money and don't give you your goods

Terrible company, I ordered a blazer dress that cost £65 (so not cheap).
I am a regular size 12 and ordered a large thinking this would fit as it’s an ‘oversize’ look. The dress doesn’t even fasten, made with cheap material and quite obviously shipped from China.
I emailed for a return and was asked to send a picture of the dress not fastening…. Erm no! I was repeatedly offered a 10% refund, then a 20%, then after numerous emails I was informed if have to pay to have it returned to China and this would cost almost as much as the dress itself.
This company should be avoided at all costs and I will try and get a refund through my credit card company as this is not stated anywhere on their website and breaches trading standards - AVOID AVOID AVOID

I ordered a winter coat. When the item arrived the material was such poor quality you could see daylight through material. It wasn’t as described and was packed in such a small package the coat was creased extremely badly and it couldn’t be worn. The company are refusing to give me a full refund despite this being my legal right as the item is not fit for purpose. It is not a winter coat as the material is so thin and if poor quality.

Don’t buy from this company
I bought a pair of shoes from them online
They sent the wrong ones and now there is no way to contact them to get the correct shoes.

Extremely stressful, lack of customer service

I ordered a sandal and a shoes (Diana Ferrari -SuperSoft) online. I was very anxious on how it will turn out as I had not tried them on. The delivery was very quick (3 days after placing the order). They were beautiful and perfect size.