Williams shoes customer care is honestly the best customer service I've ever received. I can't thank them enough for making this quick, easy and painless. Highly recommend. I will definitely be shop... See more
Company replied
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This rating is purely based on absolutely unacceptable marketing practices. Over the last 2 months, I started receiving marketing email every single day. I tried any available option (regarding what... See more
Company replied
The customer service is exceptional, the best i have had in a long time! My parcel got delivered to the wrong parcel box and Australia post tried to blame the shop. It wasn't the shop at all, it was... See more
Company replied
Ordered shoe from web site US 9, after going through the checkout and making the payment it reflected UK size 9 i.e.43 cm vs US size ordered. I contacted customer service straight away and only respon... See more
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Company details
Information provided by various external sources
Free Shipping on all orders over $65. Buy Now, Pay Later with AfterPay.
Contact info
Convention Centre Place 20, 3006, South Wharf, Australia
- www.williamsshoes.com.au
3.0
Average
21 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order online from these guys at your peril. Arrived damaged but "not their fault" and i just have to suck it up!!!
Bought a couple of pairs of shoes as a gift. They were sent in the flimsiest of bags and were damaged in transit so the box was ripped and crushed
Contacted the company for a replacement (again, reiterated bought for a present...for my MIL no less!!!) and the response was "Unfortunately this is not an error on our part as this appears to have become damaged in transit"....of course they were, they were not packed appropriately. Anyway, they arranged the transit and have the contact with the transit company. Therefore I can't even claim from them.
Will NEVER buy from these guys again.
If you want your purchase to arrive in even a reasonable condition or want any semblance of post sale service when there is an issue, don't deal with this unfeeling and un customer focused company.
Lack of service delivered by the parent...
I.e. Munro Footwear Group that includes...Cinori; Colorado; Diana Ferrari; Dijango & Juliette; Gamins; I Love Billy; Midas; Mathers; Mollini; Mountfords; Silent D; Supersoft; Style Tread; Top End; Williams; Ziera so will be actively avoiding and sharing my experience across them all as the service is defined and managed by this parent
..and to think, the solution to you would have been easy and cheap!!!!
December 12, 2023
Unprompted review
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