William Walker Reviews 344

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I recently got some accessories from William Walker for my dog, and I’m honestly really impressed. The quality feels premium right away, and the design is both stylish and practical. Everything fits w... See more

Rated 5 out of 5 stars

We ordered several things for our puppy (harness, bowls, blanket) and everything is perfect. Such good quality, very sleek design and practical. We have placed another order for a few more bits and wi... See more

Rated 5 out of 5 stars

high quality and stylish products. Delivered in just a few days. I had a complaint, but customer service was excellent in helping me resolve it and everything turned out great. Definitely will order... See more

Rated 1 out of 5 stars

I bought a harness for my dog, but it was a tight fit, so I decided to exchange it for a larger size. I understand that I have to pay for shipping the new harness to my home, but charging around... See more

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4.3

Excellent

TrustScore 4.5 out of 5

344 reviews

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Replied to 11% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Loved the quality of this product

Loved the quality of this product. The bags stay secure inside thanks to the magnetic closure. Matches the leash beautifully. The only issue is that the hardware tarnishes a little over time.

April 1, 2024
Unprompted review
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Rated 5 out of 5 stars

The best orthopedic dog bed ever!

The best orthopedic dog bed ever!! Our two year old Labrador has elbow problems and this is just perfect! Great service, arrived super quickly! Couldn’t be more satisfied!

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Quality

Great experience at William Walker both with the website and checkout process, and with the products. We bought a twisted leather leash and a poop bag holder. Great craftsmanship and excellent colors. The website is easy to navigate and the checkout procress uncomplicated. We will definitely come back and purchase more.

December 19, 2023
Unprompted review
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Rated 5 out of 5 stars

I like say thank you very very much

I like say thank you very very much. I have two staffys, very strong and energetic dogs, find good quality harness very difficult, I am delighted find your company. Only one problem, I pay import tax for two my parcel, but I know now for future I do separate purchases harness and leash. I am very appreciated for quality and excellent service, highly recommended your company, special leather goods. I hope deal with again, definitely buy more. My dogs very happy, no pull, and me too. All the best, Jelena and my Barney and Masha

November 14, 2023
Unprompted review
Rated 1 out of 5 stars

Made a 169 order from them

Made a 169 order from them, that I had to send back (my expenses!) They received the package (it was tracked and delivered) but they just claimed they never got it !! I lost ALL my money ! Total scam, never buy from them

September 6, 2023
Unprompted review
Rated 3 out of 5 stars

order got lost, no support at all

Update 16.10. - after various emails and enquiries on all possible channels, I finally received feedback. A second shipment was sent, which arrived within a few days, and I also received a credit note. The products are of very high quality and beautiful, but I must have been very unlucky with the customer service.

order got lost, customer support not helpful at all, no support. never again!

October 5, 2023
Unprompted review
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Reply from William Walker

Hallo Kathrin,
vielen Dank für deine Bewertung. Schade, dass wir dich mit unserem Service nicht überzeugen konnten. Deine Bestellung ist leider auf dem Versandweg verloren gegangen, bzw. wurde nach mehreren Wochen aus uns unerklärlichen Gründen wieder an uns retourniert. Leider war unser Customer Service in dem Zeitfenster deines Anliegens durch unseren Lagerumzug sehr überlastet und die Beantwortung deines Anliegens hat ungewöhnlich lange gedauert. Dafür möchte ich mich aufrichtig bei dir entschuldigen und dir versichern, dass dies nicht der Normalfall ist. Noch bevor das Paket final von DHL als verloren gemeldet wurde, haben wir dir eine Ersatzbestellung und eine teilweise Gutschrift als Entschädigung für die lange Wartezeit gewährt. Schade, dass wir es damit leider nicht wiedergutmachen konnten. Wir hoffen, dass du uns irgendwann nochmal eine zweite Chance gibst und wir dich dann vollends von unserem Qualitätsverständnis überzeugen können. Bis dahin wünschen wir dir viel Freude mit deinen Produkten und schicken liebe Grüße in die Schweiz
dein William Walker Team

Rated 1 out of 5 stars

Worst Company Ever

The worst company I have ever dealt with.

Seriously, William Walker is terrible. I ordered a leash from them and it arrived defective. I asked to be refunded and told them that if they wanted the defective product back, they would pay for shipping. I have tried to dispute the purchase with my credit card company to no success, since William Walker keeps submitting their return policy. So even though I received a defective product from them, I am expected to pay the return shipping? What kind of BS is that. Customer service was rude and impossible to deal with. I tried to reach resolution, and then they stopped responding. Good for nothing company, quality of the products is absolutely terrible. Order from literally ANYONE ELSE! Save your self the time and money!

February 6, 2023
Unprompted review
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Rated 5 out of 5 stars

Often my dog gets attentive looks from…

Often my dog gets attentive looks from passing dog owners and often I am asked about the collar and leash. And rightly so. The extraordinary great colours, the design gives every dog that certain extra. I gladly recommend William Walker because everything is right here. The quality, the price and above all the customer service. Very affectionate. I am already looking forward to further collections!

May 16, 2020
Unprompted review
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