Willmotts Reviews 118

Chloe goes above and beyond to help out and always gets any situation resolved swiftly. Big thanks!

Very poor experience with Willmotts Managing Company in relation to Latymer Court, W6. Communication is extremely poor, with emails and letters frequently going unanswered, leaving residents with little confidence that concerns are being addressed.
The standard of maintenance is unacceptable. The flooring in the reception area is held down with tape rather than being properly repaired, the exterior decoration appears patchy and inconsistent with three different paint colours visible, and leaks can take over a year to be resolved.
Service charge transparency is also a major concern. Charges are added to the service charge accounts with little or no explanation of what they relate to, making it difficult for leaseholders to understand what they are paying for and whether the costs are justified.
Overall, the management service at Latymer Court, W6 falls well below expectations. Significant improvements are needed in communication, maintenance standards, response times, and financial transparency

Stuart Urwin was extremely informative and helpful when it came to answering my many questions. He also went above an beyond to sort out additional requests such as removal of furniture and replacement of old and damaged furniture

We dealt with Sara Al-Tahan in the management department. She was very helpful and efficient in dealing with all our enquiries.

Couldn’t ask for anymore - excellent service provided for my rental.

Absolutely terrible. It is impossible to speak to anyone. Emails go unanswered. Random unexplained invoices are sent out. The lights are on but no one is at home.

We had a duplicate payment on my premises and Rosie , the executive assistant swiftly solved it. Service is great

Service was excellent - My call was answered promptly by Rosie and when I explained my problem she was able to clarify the situation clearly and quickly .
Rosie is a credit to Willmotts .

I needed Wilmotts approval to change the leasehold title deeds of my apartment. Rosie was extremely helpful, efficient and pleasant guiding me through the bureaucracy.

I have had good experiences with the Administration Team led by Rosie Goodall and David Corby in Accounts. They are quick to deal with queries and very helpful in sorting out issues.

The service depends on the agent and we are pleased with our current agent, Aisling.

Chloe is so helpful and lovely to deal with at reception, always smiling and friendly. Nothing too much trouble.

Thanks for all the support Chloe!

Outstanding service and support from both property management side (Chris) and the residential lettings side (Jason & Stuart). They are a credit to Willmotts! Extremely knowledgable, highly professional, responsive, and approachable. It's incredibly refreshing, and I'm very grateful to be working with them.

Excellent service from Rosie and Jack. They got the management information pack out to us within 3 days and were friendly and helpful when phoned up. Thank you both for your speedy attention.

Rosie reacted really quickly to give us the management pack needed to help us sell the flat quickly - thank you Rosie

Chloe helped handle an enquiry with efficiency and a great attitude.

The receptionist was very helpful and answered all our questions.

Chloe helped handle a complex issue with efficiency and a great attitude.

Chloe is always welcoming and helpful when we visit the head office.