Would not buy again, their customer service doesn’t not seem to even exist, I received a damaged furniture, reported the issue and now it’s just pending nearly 2 weeks. Not sure how long more.
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See what reviewers are saying
Would give zero stars if I could! Ordered in good time, items worth almost £400 on 7-14 day delivery, intended for a birthday present. No items delivered. No response to several e-mails or me... See more
Company replied
Yes, something went wrong, but I have never experienced a retailer so determined to put it right, at their cost, even though they were let down by their supplier. I have to say customer service they e... See more
Really poor customer service. We order a toy 3 weeks ago with a 5-7 day delivery quoted, but we've had nothing yet. Tried to contact them multiple times via email and not reply. We also called they ph... See more
Company replied
Company details
Written by the company
Willo's is an online and high street department store stocking a wide range of products from some of the world's most popular brands. Shop online with next day delivery and hassle-free 28 day returns.
Contact info
Lower Ground Floor Business Premises, 127 Sandgate Road, CT20 2BH, Folkestone, United Kingdom
- 0800 048 7412
- customercare@willos.co.uk
- willos.co.uk
2.4
Poor
87 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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bought 50 test strips for hot tub
bought 50PH, ALKALINE AND CHLORINE DIP TEST STRIPS (50 TEST STRIPS)
the cheapest price anywhere and free delivery
September 26, 2021
Unprompted review
Very impressed
Very impressed. Sturdy and elegant. Great price and cheaper than other places.
September 24, 2021
Unprompted review
Product delivered well and in promised time…
Product delivered well and in promised time, only downside was it was about a 1 month wait (which I knew) but little communication in this period to update the status.
September 14, 2021
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Very good service
September 9, 2021
The product was just what I needed to…
The product was just what I needed to keep my Hot Tub clean. Worked well.
August 25, 2021
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Excellent prices and super fast…
Excellent prices and super fast delivery. I will definitely be ordering again! You thank you
August 24, 2021
Great customer service
Great customer service. Had an issue with delivery. They sorted it out straight away
August 21, 2021
Unprompted review
Very easy from start to finish and…
Very easy from start to finish and delivery very quick
August 16, 2021
Footspa
Very easy to order online and the item arrived in a few days. No problems at all
August 16, 2021
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Fantastic 😊
August 14, 2021
I was looking for swimming pool end up…
I was looking for swimming pool end up with swim pool Cover dose not advertise correctly
August 11, 2021
Reply from Willo's
Good morning Mary. Thank you for taking the time to leave a review. With the greatest of respect I think that your review is incredibly unfair. The title of the product, images and description all clearly describe that the item you have purchased is a pool cover and not a pool. There is also a significant difference in price between the two products. I can also see that you have been offered a return for a full refund which you have rejected. If you would like to discuss this matter further please contact customer services on 0800 048 7412 or customercare@willos.co.uk, we will be happy to help.
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Good service arrived on time
August 9, 2021
Not at all worth the price to small…
Not at all worth the price to small plastic cheap brand not sutuable atall
July 30, 2021
Reply from Willo's
Good afternoon Erica. Thank you for taking the time to leave us a review. I am sorry to hear that you are not happy with the product that you recently purchased from us. Please feel free to give our team a call to discuss this matter further. We would love to get an opportunity to talk to you so that we can find ways to improve our service.
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