We've recently purchased a canvas wall art from WIllow Bay and I can't thank them enough. When enquiring about a delivery day for the item, Bruce, who I spoke to, contacted the courier to enquire on... See more
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We ordered a Churnet Valley Garden Swing seat and due to CV-19 there were some delays and concerns re handling in delivery. Bruce intervened and made sure the product was delivered in time for the... See more
I ordered a parasol base from Willow Bay. Excellent communication and the parasol base arrived before scheduled. Fabulous value for money and pukka aftercare service. I will certainly be purchasing fr... See more
Just received an order of a Garden Arbour - Churnet Valley | Clementine Corner Arbour. Want to say a big thank you to Bruce for always keeping me updated on progress and being so helpful and quick res... See more
Company details
Written by the company
Willow Bay Home & Garden is a UK-based retailer of high-quality home furnishings and garden furniture.
Contact info
Unit G Wheatley Park Woodbottom, WF14 8HE, Mirfield, United Kingdom
- 01904 900125
- team@willowbay.co.uk
- willowbay.co.uk
4.8
Excellent
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Lovely and personal and dealt well with courier issues
Such a lovely personal company with a great range of products. Really happy to help anyway they can and provide advice about the best products. I was really pleased how they dealt with the situation when an item got lost by the courier which I needed for a party. They arranged for a new one to be sent and were even prepared to drive the item from Yorkshire to Hertfordshire for me to ensure we had it in time. You can’t ask for much more than that. I would confidently buy from them again.
August 15, 2018
Unprompted review
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Bought an expensive patio heater off…
Bought an expensive patio heater off their website. Delivered within a few days, but box was a bit battered in transportation and a part with written instructions were missing. After reading online reviews on various websites from various buyers of the same product from other sellers and their frustration at not being able to obtain missing parts for their heater, i was not hopeful. However, Bruce at Willow Bay provided exemplary support, emailing me detailed instructions and promptly sending me by surface mail the missing part & other items in case they were also missing. In future, i will check Willow Bay for any item they may have before i place an order on other better known retailers if the price difference isn't significant as i wouldn't get such service from others, based on previous experience.
July 21, 2018
Unprompted review
Patio Set
Due to the excellent weather I was looking for a new patio set. I found a few I was interested in on the website but was unsure of which suited me best. Rang through to the sales line and received great advice on the products I was interested in. Ordered the set which suited me, delivery was within 5 days. Great selection of products and customer service.
July 10, 2018
Unprompted review
Great customer service
Great customer service - Well impressed with quality and speed of delivery!
July 10, 2018
Unprompted review
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