Will's Vegan Store Reviews 

Thank you for such a wonderful, generous experience, clear links to all support needed and brilliant commutation, a lush company! Thank you all!

Hands down best customer service experience I’ve had with any company. I usually never leave reviews, but Will’s Vegan Shoes went above and beyond. I had an issue with my order, but it was quickly resolved. Love this company, their products and their standards/ethics. Shop WVS, you will not be disappointed!

Incredibly comfortable and beautiful shoes (Luxe Smart Chelsea Boots).
It feels like walking on a cloud and I'm so pleased to read that they're "non crush down insoles" so that it will always feel this way.
The boots are so aesthetically pleasing and just LOOK so well made. Worth every cent, and I will be purchasing more of their shoes.
I love their ethics as well (they even use paper tape).
The customer service is absolutely stellar, can't fault it at all.
The only thing I would say is I wish they had a size guide with shoe measurements. It's just a hassle doing returns even if it is free.

November 29, 2020: I ordered a pair of dark brown dock boots in size 6 uk/39 eu. The shipping and delivery was fast. The boots look exactly like in the picture. The size fits perfectly (my feet are 24cm long and I usually have to buy size 39). It's very comfortable and warm. Hope it will be durable, too! Thanks!!

Update (April 03, 2021): I have been wearing the boots during slightly rainy, snowy and cold weather multiple times now and they are still in perfect condition. Cleaning is easy, no stains, no marks. Warm. I highly recommend!

Update (December 28, 2021): Using it for a year now, even in snow it's warm. Cleaning is easy indeed, the boots are still in pretty good shape.

My girlfriend and I both ordered boots and I ordered a belt from Will's. I'm very satisfied with the overall experience from start to finish. Communication with Will's is easy and quick, shipping was all as expected, and so far we love the boots & belt.

I had to exchange my belt for a smaller size and the exchange was painless. I got a label (free), put the belt in a box, and dropped it off at my local post office. I had email updates along the way and received the replacement in a timely manor despite coming from overseas.

I've worn the boots around for about 2 weeks and they've comfortable and durable. I've been on many walks on unpaved forest trails. One day I tripped over/kicked several hidden tree roots and no damage was done to the boots whatsoever. They are breaking in nicely and clean up easily.

Had a slight problem with my order not arriving, but this was rectified swiftly by customer service & had a new order sent out with DHL express. Very thankful for this.

The shoes & belt are great, will be using Wills store again.

Great quality with great customer service that were very helpful. Their boots still look new after 2 winters of heavy use. Ordered a belt that i wasn't fully satisfied with, contacted their customer support who responded fast and was eager to help!

I have purchased multiple pairs of shoes from Will's over the years and many of them have worked great. I do occasionally have problems with sizing and have to make exchanges and returns a few times. I have always found their customer service to be fast and above and beyond. Recently, in the midst of the lockdown I ordered two pairs of shoes. I waited longer almost 4 weeks as I figured that shipment would take much longer due to the pandemic. Finally, I emailed customer service to ask about the status. They promptly helped me and sent out another set as they felt that it had been too long. Unfortunately, when I did receive the shoes, they didn't fit! I was bummed, but I emailed them again and they helped me with sorting out the return despite the fact that the replacement package didn't have the normal DHL label or paperwork. To top it off, they reimbursed my costs to send the return back, even though it was hefty as I had to send them from Spain. All in all, despite the shoes not working for me this time around, the customer service team was incredibly helpful and quick to respond. Very happy to support an ethical, vegan company such as Will's Vegan Shoes.

Excellent service ! My package was lost three times in transit and they responded immediately with a new delivery free of charge.
They were super friendly, kind and responding super fast.
I totally recommend it! And but the way the boots I brought are beautiful and first quality ❤️

Great selection of pleather products! Super customer support! What not to love!

Excellent company - high quality products with impeccable customer service. Free shipping and returns world wide so if you're not sure if they will fit it is low risk, ethical and environmentally friendly made with recycled products. I had a problem with the waterproof aspect with my boots and they sent a new pair right away at no charge! They asked me to give my other pair to a charity shop so as not to waste air miles. Amazing. I am so grateful that this wonderful business exists and I will be a lifelong returning customer. This is how a business should be run. Please support them.

Extremely good company.
The boots I bought were really good quality made in Europe in this case Italy not some Far East rubbish.
Have just ordered some clogs looking forward to receiving them will only be buying from Wills in the future now.

I just used Will's new vegan grocery service to make a delivery to France and was completely satisfied with it. The food and drink selection is quite good, the customer service was responsive and helpful, and the box arrived in a little less than two weeks in spite of the Covids and two French holidays within that time period.

Service is amazing, products are amazing! I just wish they had a store in Amsterdam. Really recommend this to not only vegan people!

I found Will's Vegan Shoes by accident but as I have been a vegan for nearly 40 years I was delighted to find a UK based shop with such a wide range of animal free products.

The website is extremely well laid out with a massive selection of superbly made vegan products, mostly clothing and shoes.

Buying through the website is very easy indeed and when I purchased some boots the process was simple and straightforward. I received several emails confirming my order and keeping me posted as the order was progressed. The boots arrived 2 days later in carbon zero packaging; all recyclable materials and no plastics at all. Wills Vegan Store offers free returns so had the boots not fitted it would have been easy and free to return them.

The boots were really superb quality throughout with a Vibram sole. Very impressed indeed. Incredibly comfortable too.

I had to contact Customer Services due to a minor problem with the boots and the staff I dealt with were friendly and extremely helpful. I received replies to my emails within half an hour on both occasions and cannot praise the service I received enough. Just brilliant.

If you are vegan and need a guaranteed animal and carbon free product this is the place to go.

Impressive service and quality of shoes. I bought two pairs; one for me and one for my boyfriend. We are both very happy with them. Can definitely recommend!

its ok. Had a pair from here lasted long never had anything from here before , Told my friends about it.

I’ve ordered multiple pairs of shoes from WVS. The quality of their shoes are excellent. I’ve had one pair for 3 years of everyday use, and they are still in great condition overall. They also have excellent customer service, they stand by their products and are very customer focused. Really like this company and would recommend to anyone.

I am very,very happy with the customer support and how problems are handled fast and courteous in this company. A pair of shoes didn't fit me quite well, so I contacted the support if it would be possible to get a refund even though the purchase was some months back. They were very fast and nice in reply and I received the refund shortly after. To be honest, never had a problem handled so good as here.

The shoes in itself were of good quality and beautiful and I love the fact that they use paper packaging and no plastic. Overall really love there ethical stance and how they not only portray it in there products but also in the way they communicate with the customer. Will surely visit the shop again when I am in the need for shoes and 100% recommend this shop to my friends and to whoever reads this.