Wilson & CoReviews 

581
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, often highlighting their helpfulness and positive attitudes. The service is frequently described as exceptional, with many appreciating the personalized approach, clear explanations, and the overall ease of the car purchasing process. Reviewers also found the user experience to be smooth and stress-free, noting the absence of pressure and the efficient handling of their needs. However, some people were dissatisfied with aspects of the product and customer service, experiencing issues such as poor EV battery life, defective petrol caps, and new cars needing multiple repairs shortly after purchase. Additionally, some customers reported a lack of responsiveness to emails and phone calls, unkept commitments regarding courtesy vehicles, and diagnostic issues with their cars not being resolved effectively.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Service

Consumers find service to be positive, with many reviewers describing it as highly professional, friendly,... See more

Product

Customers had ambiguous experiences with product, with some expressing significant dissatisfaction over... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising individual staff members for... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly professional and friendly service from start to finish. Every question answered fully & clearly by Raymon our sales person who was also was good humoured and felt trustworthy. Recommend this de... See more

Company replied

Rated 5 out of 5 stars

I’ve had two vehicles now via Wilson & Co (Drayton Motors) and my experience has been positive. I was kept updated on delays in my new vehicle coming in, although didn’t have too long to wait. If you’... See more

Company replied

Rated 5 out of 5 stars

My experience at Wilson & Co Scunthorpe was cracking becauseI was warmly welcomed, offered a drink, salesperson used my first name, listened to what I was looking for and what I didnt want. Offered me... See more

Company replied

Rated 5 out of 5 stars

Matthew Lowe from Bolton Wilson & Co, new salesman on the market we have been his first buyers. Great guy, positive, easy to talk to and much more! If your looking to purchase a car Matt is your guy!... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Wilson and Co in Bolton, Scunthorpe and Grimsby are now trading as Drayton Motors as part of a larger group. These sites represent new Vauxhall, Peugeot and BYD as well as used vehicles, service and parts.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(581)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything was handled in a very…

Everything was handled in a very professional manner, Raggi is a lovely man who could not do enough for me. I would highly recommend Wilson's for anyone wanting to purchase a new car, I got exactly what I wanted and I am very pleased with the car I purchased. A definite 10 out of 10 from me.

January 27, 2026
Unprompted review
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Reply from Wilson & Co

Thank you for such a fantastic review. I’m delighted to hear that everything was handled in a professional manner and that Raggi looked after you so well throughout your purchase.

It’s great to know you got exactly the car you wanted and that you’re so pleased with it. I’ll be sure to pass on your kind words to Raggi — he’ll really appreciate them. Thank you also for the 10 out of 10 and the recommendation.

Best regards,
Jason Carter
Head of Business

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Rated 5 out of 5 stars

Hassle free service

Hassle free service, cant fault them

January 22, 2026
Unprompted review
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Reply from Wilson & Co

Thank you for your feedback — I’m delighted to hear you found the service hassle free and couldn’t fault it. That’s exactly the experience we aim to deliver.

We really appreciate your support and hope to see you again in the future.

Best regards,
Jason Carter
Head of Business

Rated 5 out of 5 stars

Amazing experience from start to finish…

Amazing experience from start to finish Leyla was kind courteous and knowledgeable but most of all she listened to our requirements something that's unique in my experience of buying previous cars.
If you want a great deal and to be looked after go to Wilson and Co, ask for Leyla you won't be disappointed

January 8, 2026
Unprompted review
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Reply from Wilson & Co

Thank you for such a fantastic review. I’m delighted to hear that Leyla made your experience so positive and that her kind, knowledgeable, and attentive approach really stood out. Listening to our customers and understanding their requirements is exactly what we strive for, so it’s great to know that came across.

I’ll be sure to pass on your kind words to Leyla — she’ll be thrilled. Thank you also for recommending Wilson & Co, it truly means a lot to us.

Best regards,
Jason Carter
Head of Business

Rated 5 out of 5 stars

I got the car I wanted at a good price…

I got the car I wanted at a good price with part exchange

January 6, 2026
Unprompted review
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Reply from Wilson & Co

Thank you for such a brilliant review. I’m delighted to hear that Leyla delivered an amazing experience from start to finish and that her kind, courteous, and knowledgeable approach made such a difference. Taking the time to really listen to customers’ requirements is exactly what we aim for.

I’ll be sure to share your kind words with Leyla — she’ll be thrilled. Thank you for the recommendation and for choosing Wilson & Co.

Best regards,
Jason Carter
Head of Business

Rated 5 out of 5 stars

Good choice of vehicles in budget

Good choice of vehicles in budget

January 13, 2026
Unprompted review
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Reply from Wilson & Co

Thank you for your feedback. I’m pleased to hear you found a good choice of vehicles within your budget — that’s exactly what we aim to offer our customers.

We really appreciate your support and hope to see you again in the future.

Best regards,
Jason Carter
Head of Business

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Rated 5 out of 5 stars

Great customer focused staff

December 20, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for your kind words. I’m really pleased to hear you found our team customer-focused — that’s exactly what we strive for every day.

We really appreciate your feedback and look forward to welcoming you again in the future.

Best regards,
Jason Carter
Head of Business

Rated 5 out of 5 stars

Wilson & Co Grimsby were fantastic…

Wilson & Co Grimsby were fantastic because the guys that work there are really friendly and helpful. It was a nice relaxed atmosphere while purchasing my car and was kept in the loop the whole process.

December 19, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for your lovely feedback. I’m really pleased to hear that you found the team at Wilson & Co Grimsby friendly and helpful, and that the atmosphere was relaxed while you were purchasing your car.

Keeping our customers fully informed throughout the process is very important to us, so it’s great to know that came across. Enjoy your new car, and we look forward to welcoming you again in the future.

Best regards,
Head of Business
Jason

Rated 5 out of 5 stars

Matthew Lowe at Bolton Wilson & Co

Matthew Lowe from Bolton Wilson & Co, new salesman on the market we have been his first buyers. Great guy, positive, easy to talk to and much more! If your looking to purchase a car Matt is your guy! You will always be up to date with where your standing with finance and car preparation. Fast and efficient! 100% recommendations 👍🏼

December 23, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for such a fantastic review. I’m delighted to hear that Matthew made such a positive impression on you — especially as his first customers! His positive attitude, clear communication, and efficient approach are exactly what we want our customers to experience.

It’s great to know you felt fully informed throughout the finance and preparation process, and I’ll be sure to pass on your kind words to Matthew — he’ll be absolutely thrilled.

Thank you for your 100% recommendation, and we look forward to welcoming you again in the future.

Best regards,
Jack Eastwood
Head of Business

Rated 2 out of 5 stars

Very poor service

Very poor experience, supplied a brand new car with only one key, a month later and still no second key, emails ignored. Left feeling like my custom is worthless.

December 4, 2025
Unprompted review
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Reply from Wilson & Co

I’m very sorry for the frustration caused by the delay in supplying your second key and for the lack of communication you’ve experienced — this is not the level of service we expect to provide, and I apologise sincerely for how this has made you feel.

I can confirm that the spare key is being arranged and will be with you in the coming days. Thank you for your patience while this has been resolved, and I’m sorry again for the delay and inconvenience caused.

Kind regards,
Jason Carter
Head of Business

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Rated 5 out of 5 stars

The customer service was very good and…

The customer service was very good and helpful .
I just got mine 3rd car from them :)
I highly recommend Wilson & Co!

December 18, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for your kind feedback and continued loyalty — a third car with us is truly appreciated! I’m delighted to hear you found the customer service very good and helpful, and thank you for the recommendation.

We look forward to helping you again in the future.

Best regards,
Jason Carter
Head of Business

Rated 5 out of 5 stars

Great experience

Richard at Scunthorpe branch was fab! Sat down with us, listened to what our requirement were and found us exactly what we needed. Kept us updated on delivery and provided great customer service throughout. Best experience we have had with a car salesman. Thank you Richard

December 6, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for your fantastic feedback. I’m delighted to hear that Richard took the time to listen to your requirements and was able to find exactly the right vehicle for you. Keeping you updated and providing great customer service throughout is exactly the experience we aim to deliver.

I’ll be sure to pass on your kind words to Richard — he’ll be thrilled to know he’s delivered the best car-buying experience you’ve had.

Enjoy your new car, and thank you again for choosing Wilson & Co Scunthorpe.

Best regards,
Jason Carter

Rated 5 out of 5 stars

Never imagined an automatic!

I arrived to the garage wanting a totally different car to the one I left with. Never imagined leaving with an automatic...and I love it! Stacey what a lady...very patient with my indecisive nature although we got there in the end. Ace team in general at Wilson & Co, and could have carried on chatting for ages with the team. Thank you.

December 10, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for such a brilliant review! I’m delighted to hear you ended up with a car you love — especially an automatic you never imagined you’d choose.

Stacey will be thrilled to read your kind words. Her patience and friendly approach really do make a difference, and it’s great to know the whole team helped make your experience such an enjoyable one.

Enjoy every mile in your new car, and we look forward to welcoming you back — hopefully for another good chat!

Best regards,
Jason Carter

Rated 4 out of 5 stars

The car is exactly what we required and…

The car is exactly what we required and at the right time as we had our other car stolen.

November 29, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for your review. I’m really pleased to hear the car was exactly what you needed and that we could help at the right time, especially given the circumstances around your previous car.

If there’s anything more we can assist with in the future, please don’t hesitate to get in touch. Wishing you many safe and happy miles in your new vehicle.

Best regards,
Jason Carter
Head of Business

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Rated 4 out of 5 stars

Good dealship

Raymon was excellent very helpful and answered any questions, buying the car and doing the paperwork he made so easy,and the handover of the car made sure it went well.

December 1, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for your kind feedback. I’m delighted to hear that Raymon made the whole process easy for you, from answering your questions and handling the paperwork through to ensuring a smooth handover of your car.

I’ll be sure to pass on your comments to Raymon — he’ll be really pleased to hear them. Enjoy your new car, and thank you for choosing Wilson & Co.

Best regards,
Jason Carter
Head of Business

Rated 5 out of 5 stars

Stacey and Ben Very Helpful

Made to feel very welcome by Stacey and Ben. Helped us find a new car to replace our Insignia and very pleased with it. Always there to help and answer our questions.

November 28, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for your kind feedback. I’m delighted to hear that Stacey and Ben made you feel so welcome and were able to help you find the right car to replace your Insignia. It’s great to know they were always on hand to answer your questions and support you throughout the process.

Enjoy your new car, and thank you again for choosing Wilson & Co.

Best regards,
Jason Carter
Head of Business

Rated 5 out of 5 stars

I recently visited Wilson and Co Bolton…

I recently visited Wilson and Co Bolton and purchased a car I had Gamze assist me from start to finish from going to view the car and to purchase the car she was very kind and friendly and was willing to do anything to help, I had a little issue and she was there straight away to help and made sure it was sorted out straight away overall I am very pleased and happy with my experience at this garage thankyou Gamze

November 25, 2025
Unprompted review
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Reply from Wilson & Co

Hi Stacey,

Thank you for the 5-star rating! We really appreciate your support and are delighted you had a positive experience with us.

Best regards,
Jason Carter

Rated 5 out of 5 stars

"I would highly recommend speaking to…

"I would highly recommend speaking to Raymon Rushdi at Wilson’s and co if you’re looking to purchase a vehicle. Raymon was very knowledgeable, personable and understanding. Raymon was non-pushy and the whole experience was pressure free. You don’t find sales people like him anymore. "

November 10, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for such a fantastic review. I’m delighted to hear that Raymon made your experience so positive, with his knowledgeable, personable, and pressure-free approach. That’s exactly the standard we aim to deliver, and it’s great to know he made such a strong impression.

I’ll be sure to share your kind words with Raymon — he’ll be thrilled. Thank you again for the recommendation, it truly means a lot to us.

Best regards,
Jason Carter

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Rated 5 out of 5 stars

Great to buy from .

Great to buy from .. I’ve just bought my 7th van in 2years from them

November 26, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for your fantastic loyalty — seven vans in two years is truly appreciated! We’re delighted to hear you enjoy buying from us, and it means a great deal that you continue to choose Wilson & Co.

If there’s ever anything more we can support you with, please don’t hesitate to get in touch.

Best regards,
Jason Carter
Head of Business

Rated 5 out of 5 stars

Would Highly Recommend

This is the 3rd vehicle that we have bought from Wilson’s Bolton. The disability specialist Ken makes it a very easy process everytime. We picked our latest car up today and we love it. The service aspect is quick and efficient.

November 25, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for your continued loyalty — three vehicles from Wilson & Co Bolton is truly appreciated. I’m delighted to hear that Ken has consistently made the process easy and stress-free for you. His expertise and care as our disability specialist are a real asset to the team.

It’s great to know you love your latest car, and that the service experience has been quick and efficient. We really value your recommendation and look forward to welcoming you again in the future.

Best regards,
Jason Carter
Head of Business

Rated 1 out of 5 stars

If I could give this company 0

UPDATED 6/12/25. Absolutely diabolical company, no communication between them. We rang up asked to speak to the manager, they said they would pass the message on, over a week later still no phonecall.

I want to start by saying Stacey in sales is lovely but the experience I had in general with Wilson & Co Grimsby not so brilliant. Travelled over 40 miles to purchase this car. Around a week later after collecting the car, we noticed power loss when hitting a certain amount of revs, exhaust excessively smoky, window wiper blade cracked, tyre which had a slow puncture & washer bottle pipe not connected back properly (leaking washer bottle fluid everywhere). Tyre pressure light was on when we collected the car, Stacey had the pressures checked, a few days later, the light is back on, took the car to our local tyre place and they found a slow puncture, so I rang Wilson & Co up, it was a straight away, no to reinbursing me, as they said I could have got the puncture anywhere, the tyre place even said there was clearly an issue with the tyre when we collected the car. Now a month later and the lights are still coming on. Spoke to Ben who then agreed with us and said he would reinburse me, but still now weeks later waiting after I sent my bank details over. Regarding loss of power, yes Wilson & Co took the car back and investigated, found nothing apparently. But still now loss of power and so much smoke out of the exhaust. Cracked window wiper replaced while the car was in. A lady in service was rather rude at one point when I rang up, very abrupt. It's just been a constant battle. A car which we purchased outright with cash and so many things that wrong. Now lost confidence in the car and selling it after a month of buying it.

WILL NEVER DEAL OR BUY A CAR FROM THESE EVER AGAIN!!!

October 10, 2025
Unprompted review
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Reply from Wilson & Co

Thank you for taking the time to leave such a detailed review. I’m really sorry to hear about the concerns you’ve experienced since collecting your car — especially after travelling so far to purchase it. Although I’m pleased to hear Stacey looked after you well, it’s clear that the overall experience hasn’t met the standards we set for ourselves, and I completely understand your disappointment.

I apologise for the frustration caused regarding the tyre, the delay with reimbursement, and the issues you’ve described with the wiper, washer system and ongoing power concern. I also want to apologise for the abrupt interaction you had with a member of our service team — that is not how we expect our customers to be spoken to.

I would like to personally review your case so we can resolve the outstanding items promptly and properly, including the reimbursement and a further assessment of the performance concerns you are still experiencing.

Please contact me directly at Jason.Carter@rjtkgroup.com
, and I will ensure this is handled as a priority.

Thank you again for bringing this to my attention — your feedback is genuinely appreciated and will be used to improve our processes and communication.

Kind regards,
Jason Carter
Head of Business

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