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Someone stole my credit card details and used them on the ParkMate app. When I asked support for the rego linked to my card so I could pass it on to the police, they completely fobbed me off. I got robotic replies refusing to give me the details because of the fraudster's "privacy". They couldn't care less that their app is being used for fraud and just told me to deal with the bank. Absolutely useless customer service.
The recent ParkMate app update (around July 2025) introduced new features within the Wallet section. Instead of improving convenience, this update caused problems for ordinary customers like me.
Previously, my parking payments were automatically charged to my credit card. After the update, payments were redirected into the ParkMate Wallet as a balance, rather than being applied to actual parking fees.
Worse, there was no notice or reminder about this change. A week later, I received a confusing breach notice for NZD 85. When I explained that my transaction record clearly showed the issue was caused by the app update and unclear instructions, Wilson Parking (via ParkMate) still insisted I must pay NZD 30 (instead of NZD 15) to cover their “administration cost.”
I believe this conduct breaches the Fair Trading Act 1986 (New Zealand), particularly regarding misleading and deceptive practices.
Additionally, ParkMate lacks a withdraw or refund function. Unlike other apps such as Kindo, which allow easy management of wallet balances, ParkMate requires customers to write or call to retrieve funds. This makes it difficult to recover money once it has been added to the Wallet.
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