worst experience on vps in history... ordered services, asked for cancelation got recharged twice after opening ticket to cancel that... still playing dumb like they did nothing... EDIT: I opened ne... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been using their VPS servers for several years now, starting from the most basic plan. This long-term partnership is the best proof of the company's stability and reliability. As my project g... See more
They advertise Win 11 as an option and nowhere mentions that this is actually Win server 2022. Basically scamming people. They also don't have anywhere to cancel their service when you login. Y... See more
Company replied
We used the server of Win-VPS.com and they were very helpful in setting it up and responding to our questions timely both on their website and via phone applications! If you are not an expert in navi... See more
Company details
Written by the company
⛔ **IMPORTANT INFORMATION!**. This message is essential for transparency, cannot be removed without our explicit consent, and must remain publicly accessible on the Trustpilot platform to all users. We believe that factual and truthful information should be readily available to all Trustpilot users, in line with the principles of transparency and fairness repeatedly emphasized by the platform's management. Unfortunately, we are forced to share this here because we have no other technical way to share this information with Trustpilot users. 📢11-01-2025 We noticed that another review written by our real customer was deleted, the review had 4 stars. 📢 WE HAVE ENCOUNTERED INSTANCES WHERE POSITIVE REVIEWS — POSTED BY OUR GENUINE CUSTOMERS — HAVE BEEN REMOVED FROM OUR TRUSTPILOT PROFILE. THIS HAD A SERIOUS IMPACT ON THE TRUSTPILOT RATING. IT IS IMPORTANT TO NOTE THAT THESE ARE REVIEWS FROM REAL CUSTOMERS, NOT JUST WEBSITE VISITORS. THIS SITUATION RAISES CONCERNS FOR BOTH OUR TEAM AND OUR USERS. 📌 For example, a recent 5-star review from a customer, Marian Alexandru Stinga, was taken down by Trustpilot. In his review, our customer stated: “I ordered the VPS 2 Bronze - Windows Service. It was activated in a maximum of 15 minutes with all the details provided. After some tests, I needed the support team, and I used live chat. I can say that I needed it three times, and each time they were prompt and provided solutions to my needs.” Stripe transaction ID (txn_3QXovtFzgPmmPA7V1rt0iqKw) is confirming the authenticity of the review and reflects a genuine customer experience. A real customer review was removed with the wording “This review is no longer available. There can be several reasons for this, read more here.” 📌 Other 5-star positive reviews were removed in a similar manner. 📌 In contrast, one-star reviews — potentially submitted without proper verification — remain visible, even when the reviewers do not respond to Trustpilot requests to provide further information. These instances can be viewed on this page. 📌 This double standard harms Trustpilot reputation and raises a lot of questions about the methods of content moderation on the platform. 📌 We have been also contacted by cybercriminals attempting to extort money from us, claiming they will write negative reviews about our company on Trustpilot unless we pay them. According to Google search , other businesses have reported similar incidents, highlighting a growing problem. Unfortunately, this is a direct consequence of Trustpilot's current policies, which allow anyone to post negative reviews without thorough fact-checking or proper verification. This creates an environment where dishonest actors can exploit the system, leaving businesses vulnerable to blackmail. 📌 We are sharing these facts in the hope that our current and future customers gain a clear understanding of the situation and can form their own judgments accordingly. We remain committed to transparency, fairness, and the highest standard of service. If you have any questions, please do not hesitate to contact us directly. P.S. We sincerely hope that Trustpilot's management will find the time to engage with us and address this situation constructively, ensuring that each case is thoroughly investigated. We also urge the implementation of measures that uphold the Trustpilot platform’s commitment to fairness, transparency, and integrity.
Contact info
Kesklinna linnaosa, Vesivärava tn 50, 10152, Tallinn, Estonia
- +372 58322670 (WhatsApp, Viber, Telegram)
- support@win-vps.com
- win-vps.com
2.7
Poor
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
another customer
Update to my review
The actual VPS services are smooth, only customer service is timely bottlenecked.
4 stars overall.
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September 10, 2022
Unprompted review
Reply from win-vps.com
Dear Cuong Vu,
Thank you for updating your review and providing us with valuable feedback. We're glad to hear that you find our VPS services smooth and efficient.
We apologize for any inconvenience you may have experienced with our customer service response times. We understand that timely support is crucial for our clients, and we continuously work to improve our processes to address any bottlenecks.
Your feedback helps us identify areas where we can improve, and we appreciate your patience as we strive to provide the best possible service. If you have any further concerns or require assistance, please don't hesitate to reach out to our support team.
Thank you for choosing WIN-VPS.com, and we look forward to serving you better in the future.
Best regards,
The WIN-VPS.com Team
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So far so good.
August 13, 2022
Unprompted review
Great VPS service
Great VPS service! I need to cancel due to personal reasons. I hope work togheter again in the future! I strongly recommend!
August 31, 2021
Unprompted review
WIN VPS is the best company I could…
WIN VPS is the best company I could find for the service I was looking for, I never had any problem in the service, and one of the most important things is the immediate feedback I received when I had any questions or doubts, solving any problem immediately, totally recommended.
August 4, 2021
Unprompted review
Good customer service.
The company does a good job replying and doing there very best to keep customers happy. I seen the negative reviews and really, it does not make any sense at all. I have only been with them for about 2 months but I see nothing wrong. Be happy for a company that give out an excellent price rate.
July 27, 2021
Unprompted review
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They have completely exceeded my expectations
I have finally found a provider that has the technical knowledge I needed alongside a dedicated and efficient support service. They have completely exceeded my expectations and I recommend them as a supplier to any corporation.
June 1, 2021
Unprompted review
WINS-VPS wins against big hyperscalers
We had hosted our IT infrastructure at the common hyperscalers before and gained a lot of experience around cost and customer support. Win-VPS wins in both categories. Not only does WIN-VPS offer a hosting environment at a much lower price, but they also provide fast customer support, which is outstanding. We are excited to partner with WIN-VPS for our software hosting needs.
May 29, 2021
Unprompted review
Reply from win-vps.com
Dear Swen!
Since you are our regular customer, this review is very important for us!
It is very pleasant to us to work with you and we really appreciate you taking the time to post this review.
Many thanks,
WIN-VPS.COM Customer Care
Win-VPS is a reliable virtual machine provider
We used the server of Win-VPS.com and they were very helpful in setting it up and responding to our questions timely both on their website and via phone applications!
If you are not an expert in navigating the multitude of steps in setting your AWS, Google Cloud or Microsoft Azure virtual machines, Win-VPS is one of your best options. The set up is very simple and fast and the support staff value their customer very well.
May 28, 2021
Unprompted review
SCAM website !!
SCAM website !!! and should not have even one star :(
SCAM website !!! and should not have even one star :(
SCAM website !!! and should not have even one star :(
February 23, 2020
Unprompted review
Reply from win-vps.com
ATTENTION! THIS REVIEW IS FAKE AND VIOLATES THE LAW.
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Information for the reviewer. Please read it carefully.
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This review is fake and you should be aware that you are breaking the law by creating such a review on TrustPilot or other similar sites.
There are disparagement laws in place that keep a person from posting untruthful claims when they harm either the owner or the business. Posting false or inaccurate information is punishable by law.
Since we asked you to provide us with additional information about your order (invoice number, transaction ID) and your real name, but you did not respond to our requests , we plan to take legal action against you.
Failure to provide information by you is confirmed with TrustPilot. There are corresponding entries:
Find Reviewer request:
"You asked Wasant Worakarnchana for more information."
Result of reviewer checking with TrustPilot:
"Unfortunately, Wasant Worakarnchana did not respond to your Find Reviewer request within the 3 day response period.”
We estimate the damage caused by any fake review about us at € 100,000 and our lawyer will soon file a lawsuit against you if you do not provide your real name and order details or if you do not delete this fake review.
We expect your response within 30 days period.
Kind regards,
Legal Department
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Hosting server all solved
I'm getting a late answer but they solve it all about double charges into my account I think is a good company but with a little problem using payments using euros from Europe customers.
November 18, 2019
Unprompted review
Not 99.5% uptime
How can you run a hosting company and have a schedule outage once every 2 weeks for 6 hours. If you can live with service being out for half a day every month guaranteed then you will be fine but for most people who need their server with a true 99% uptime then there constant shutdowns every 2 weeks will not work for you.
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Update 25th May 2021
I have phot evidence that I did indeed have an account with the crooks.Bring your legal team if you want.
For anyone who doesn't believe me please see a copy of the regular emails you shall be getting
Email from winvps:
Dear Customer,
Thank you for choosing our project and renting a virtual server from us!
We would like to inform you that from 19 October 2019 6:00 PM to 20 October 2019 6:00 AM (London time) we will do a scheduled maintenance of a cloud hardware where your VPS with hostname "srv003..., srv005..., srv007..., srv011..., srv012..., srv016..., srv020..., srv021..., srv022..., srv023..., srv024..., srv030..., srv031..., srv032..." is located.
Scheduled maintenance start time: 19 October 2019 (6:00 PM)
Scheduled maintenance end time: 20 October 2019 (6:00 AM)
This maintenance will take MAXIMUM about 6 HOURS for each cloud unit.
Our technicians will do a software update and will update some servers' components such as memory and hard drives. Therefore during this maintenance your VPS with hostname "srv003..., srv005..., srv007..., srv011..., srv012..., srv016..., srv020..., srv021..., srv022..., srv023..., srv024..., srv030..., srv031..., srv032..." will be restarted.
Please shut down your programs on your VPS on a Saturday morning, if necessary.
Carrying out a scheduled maintenance is necessary and is performed by us on a regular basis every 2 weeks. This is needed to make your vps operation more stable and efficient, so any claims related to the server downtime during the maintenance will not be considered.
Thank you for your understanding!
In case you have any questions, feel free to contact us any time.
-
Kind regards,
WIN-VPS.eu Customer Support
E-mail:
August 5, 2019
Unprompted review
Reply from win-vps.com
27th May 2021
Thanks for your reply. Unfortunately, we still do not have information about your order, because you did not provide it. You should provide the number of any paid invoice.
Result of reviewer checking with TrustPilot:
"Unfortunately, Kason Cupid did not respond to your Find Reviewer request within the 3 day response period."
The fact that you have this letter and have paid invoices on a regular basis confirms that a virtual server was provided to you and you used it. Therefore, you have no legal right to call us "crooks" because you have been using our service. Nobody scammed you and the service was provided within the framework of the Agreement.
When you rented a virtual server, you accepted the Agreement that states that we will carry out regular maintenance of our hardware to provide you stable services. This is our commitment to our customers and we must fulfill it in accordance with the Agreement.
Please note that the server was provided to you in accordance with your desire to purchase it on the basis of the Agreement. For this reason, you cannot and do not have the right to write that we are “crooks”. This is an offensive statement that has nothing to do with the truth.
In the Agreement, we promise our customers that we will regularly monitor and maintain the hardware in order to prevent possible failures. Is that why you called us "crooks"?
We want to warn you that if you do not remove information from this site that damages our reputation by claiming that we are “crooks” we will be forced to take legal action.
Below is one example how this works:
https://www.bbc.com/news/technology-55981600
This is not the only such case with Trustpilot.
Many people believe that they can just write a review here, damage a company's reputation and it will go unpunished. We will not tolerate this and will file lawsuits on every such case.
-------------------
Now, let’s talk about what causes so many negative emotions in you, about our regular maintenance. Perhaps it will be useful for other customers to know and no one else will call us “crooks” for this.
First of all , virtual servers of our clients have uptime more than 99.5%, which is fully consistent with reality, since the total time of maintenance does not exceed 3 hours per month for each virtual server. This is usually 1-2 hours per month.
Due to the fact that we regularly maintain our hardware we have no cases of hardware failure. Thus, the guaranteed average uptime exceeds 99.5%
We never promised 100% uptime as this is clearly a scam. Unlike unscrupulous companies we promise a guaranteed 99.5% uptime, but in reality it is around 99.6% - 99.8% and depends on the location where the virtual server is installed.
In email letters (which you provided), we always indicate the maintenance time with a margin, so that in case of problems with the hardware, we have more time to replace it.
It is not difficult to calculate that the service downtime time does not exceed 0.5% of the total time. Moreover, this maintenance is done regularly on weekends (currently 1 time every 30-40 days) and guarantees our clients 100% stability, reliability and safety of their data. For this reason, more than 30,000 people have become clients of our service, which is confirmed by the company's tax reporting.
We use only the most modern hardware:
DELL and HP servers with Intel(R) Xeon(R) Gold 5218 CPU @ 2.30GHz
DELL and HP servers with Intel(R) Xeon(R) CPU E5-2667 v4 @ 3.20GHz
DELL and HP servers with Intel(R) Xeon(R) CPU E5-2650 v4 @ 2.20GHz
with SSD RAID-10 Arrays
You won't find many companies that use this kind of hardware for providing a VPS hosting. Each host server in the cloud is manually configured and verified by our engineers to ensure even more uptime.
We hope you understand, that this hardware requires regular maintenance, such as replacing broken disks in RAID-10 arrays or replacing failed RAM modules. In addition, to improve security, we constantly update the operating system on the host servers, and this cannot be done without a reboot.
Maintenance should be done regularly, especially in environments where many virtual servers are running and where reliability is required.
Kind regards,
WIN-VPS.eu Customer Support
Great service and an outstanding…
Great service and an outstanding one......So amazed!!!
May 17, 2019
Unprompted review
Speed of service and Technical support is great
UPDATE: After posting this review not only did I get a reply back from these guys but they also very kindly sorted out my problem.
I believe the negative comments seen here are nothing more that the competition. Im a new client to Win-VPS and they seem to be doing what they say.
Thank you guys.
--------------------------------------------------------------------------------------
Speed of service is great. Sadly I wasnt told about email not being allowed by default and I spent over 48 hours trying to configure my email client. Finally they say they will unblock ports to allow me to use email. Still waiting for this to happen. Im now a week into my service plan with no workable solution. Come on guys please sort this.
February 12, 2019
Unprompted review
Reply from win-vps.com
Hello,
By default, we are forced to block all mail ports, such as 25, 110, 465,465, 993 and 995 because of too many spammers and hackers trying to buy our virtual servers for their illegal activity. Most of VPS providers do the same thing. We turn ON these ports only after a customer receives "identity verified" status. This is absolutely normal practice and helps us to prevent a lot of abuses and to protect other our customers.
Thank you for your patience and waiting!
-
Kind regards,
WIN-VPS.com Customer Support
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It's good based on my experience.
I am a bit confused, why there are bad reviews. Probably only people with issues are making the review and others are not. I am using one of their VPS service for the last two years.
BRONZE 2 & 3 packages. They have been good. They do some weekend updates, however, I'm not affected as I needed the VPS usage Mon to Fri only.
January 23, 2019
Unprompted review
poor website ever i seen
poor website ever i seen. He dont give me want i buy, and money i need ask for help from paypal, dont buy from win-vps.com
October 16, 2018
Unprompted review
Reply from win-vps.com
ATTENTION! THIS REVIEW IS FAKE AND VIOLATES THE LAW.
We checked our billing records. We do not have a client with the name of “NoCopyrightMusic”. It is not possible to identify the customer.
------
Information for the reviewer. Please read it carefully.
------
This review is fake and you should be aware that you are breaking the law by creating such a review on TrustPilot or other similar sites.
There are disparagement laws in place that keep a person from posting untruthful claims when they harm either the owner or the business. Posting false or inaccurate information is punishable by law.
Since we asked you to provide us with additional information about your order (invoice number, transaction ID) and your real name, but you did not respond to our requests , we plan to take legal action against you.
Failure to provide information by you is confirmed with TrustPilot. There are corresponding entries:
Find Reviewer request:
"Please provide Sales Invoice number, your name and email in our system."
Result of reviewer checking with TrustPilot:
"Unfortunately, NoCopyrightMusic did not respond to your Find Reviewer request within the 3 day response period."
We estimate the damage caused by any fake review about us at € 100,000 and our lawyer will soon file a lawsuit against you if you do not provide your real name and order details or if you do not delete this fake review.
We expect your response within 30 days period.
Kind regards,
Legal Department
win-vps.com is an excellent service !
I have been a client of win-vps.com for a long time. This is an excellent service with a great uptime! I rent a virtual server for Forex trading. Everything works perfectly and without failures.
Thank you guys for all your hard work!
August 31, 2018
Unprompted review
This is really bad
This is really bad, i purchased a 33$ vps never got it, and they set it to fraud, and then i went into paypal to write to Win-Vps if i could get the money back, but i never got answered i then went back to Win-Vps website again to contact their live support, and they said that it would take some days and that is like 2 weeks ago and i cant get in contact with them now,
NEVER BUY FROM THEM
November 12, 2017
Unprompted review
Reply from win-vps.com
ATTENTION! THIS REVIEW IS FAKE AND VIOLATES THE LAW.
We checked our billing records. We do not have a client with the name of Patrick "Jorcrage"". It is not possible to identify the customer.
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Information for the reviewer. Please read it carefully.
------
This review is fake and you should be aware that you are breaking the law by creating such a review on TrustPilot or other similar sites.
There are disparagement laws in place that keep a person from posting untruthful claims when they harm either the owner or the business. Posting false or inaccurate information is punishable by law.
Since we asked you to provide us with additional information about your order (invoice number, transaction ID) and your real name, but you did not respond to our requests , we plan to take legal action against you.
Failure to provide information by you is confirmed with TrustPilot. There are corresponding entries:
Find Reviewer request:
"Please provide your real name and email in our billing system. We do not have a customer with the name of "Patrick Jorcrage" ! You should provide your real data and email to identify you. "
Result of reviewer checking with TrustPilot:
"Unfortunately, Patrick "Jorcrage" did not respond to your Find Reviewer request within the 3 day response period."
We estimate the damage caused by any fake review about us at € 100,000 and our lawyer will soon file a lawsuit against you if you do not provide your real name and order details or if you do not delete this fake review.
We expect your response within 30 days period.
Kind regards,
Legal department
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SCAM COMPANY
SCAM COMPANY - BOUGHT A UK VPS WITH WINDOWS 2008 THEY PROVIDED 2012 . THEY THEN SAID THEY WILL MOVE TO GERMANY I SAID I ONLY WANT UK CAN YOU PLEASE REFUND ME. I PAID BY BITCOIN NOW MY ACCOUNT WONT LOGIN AND MY RESET EMAIL DOESNT EXIST HAHA THEY STOLE $30 BITCOIN OFF ME THE SCAMMING IDIOTS.
September 13, 2017
Unprompted review
Reply from win-vps.com
ATTENTION! THIS REVIEW IS FAKE AND VIOLATES THE LAW.
We checked our billing records. We do not have a client with the name of "W BEGGS". It is not possible to identify the customer.
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Information for the reviewer. Please read it carefully.
------
This review is fake and you should know that you risk and break the law when creating such review on TrustPilot or other sites like this.
There are disparagement laws in place that keep a person from posting untruthful claims when they harm either the owner or the business. Posting false or inaccurate information is punishable by law.
Since we asked you to provide us with additional information about your order (invoice number, transaction ID) and your real name, but you did not respond to our requests , we plan to take legal action against you.
Failure to provide information by you is confirmed with TrustPilot. There are corresponding entries:
Find Reviewer request:
"What is your real name ? What was invoice number you paid ? Why do you hide your REAL NAME ?"
Result of reviewer checking with TrustPilot:
"Unfortunately, W BEGGS did not respond to your Find Reviewer request within the 3 day response period."
We estimate the damage caused by any fake review about us at € 100,000 and our lawyer will soon file a lawsuit against you if you do not provide your real name and order details or if you do not delete this fake review.
We expect your response within 30 days period.
Kind regards,
Legal Department
Don`t buy from this website
Don`t buy from this website , don`t make the same mistake like me and others they are the worst of the worst !!!!!!!!!!
I am sorry but this is the truth , you will not see your money back EVER .
EDITED: After 1 year and some months you answer and ask for thinks that i don`t have it anymore ? This means that you don`t have a "eye" on your business ..... In the end i was lose my money ( paid in BTC) .
EDITED: After 3 years you come and say that this review is fake ? Really ???? I think your business is fake and you are wayyyy over your head . Do a good thing , let the specialists to do this kind of business.
July 4, 2017
Unprompted review
Reply from win-vps.com
ATTENTION! THIS REVIEW IS FAKE AND VIOLATES THE LAW.
We checked our billing records. We do not have a client with the name of "kund". It is not possible to identify the customer.
### Update from 27.05.2021
The user with the nickname "kund" did not provide us with any information about himself and his order (their real name, invoice number and etc.).
Since 2018, we have been trying to get this information, but he/she stubbornly ignores our requests. This is confirmed with Trustpilot records (please see below).
The user indirectly confirms in his replies that he had 3 years to provide us with this information, but he did not.
There is only one explanation for this behavior, the reviewer did not buy anything from us, since he cannot confirm the fact of purchasing the service in any way. He had enough time for this.
###
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Information for the reviewer. Please read it carefully.
------
This review is fake and you should be aware that you are breaking the law by creating such a review on TrustPilot or other similar sites.
There are disparagement laws in place that keep a person from posting untruthful claims when they harm either the owner or the business. Posting false or inaccurate information is punishable by law.
Since we asked you to provide us with additional information about your order (invoice number, transaction ID) and your real name, but you did not respond to our requests , we plan to take legal action against you.
Failure to provide information by you is confirmed with TrustPilot. There are corresponding entries:
Find Reviewer request (requested on 31 Aug 2018, 11:22):
"Please provide your real name and email in our billing system. We do not have a customer with the name of "kund" ! You should provide your real data and email to identify you."
Result of reviewer checking with TrustPilot:
"Unfortunately, kund did not respond to your Find Reviewer request within the 3 day response period."
We estimate the damage caused by any fake review about us at € 100,000 and our lawyer will soon file a lawsuit against you if you do not provide your real name and order details or if you do not delete this fake review.
We expect your response within 30 days period.
Kind regards,
Legal Department
False Advertisement
I bought a VPS from this guys which costed me 30$, supposedly i would get multicore cloud, and shared internet of 1000Mbs.
It was all a lie, after some issues since the server was not even working i manage to connect and it was not as advertised.
First, the cpu was supose to be 4xOcto-Core E7-4830 cloud for all vps and i only had 1 core, it was so slow i couldn't even open chrome and takes ages to do anything.
Second, i tried the speedtest and i only have 50Mb/s which is 20 times lower than what it should be, i know i should not expect 1000 but at least 200, 300. not 50..
After contacting the support and asking for a refund the same was declined so i lost my money.
This is by far the worst server provided i ever found.
I can easily get a server 5 times cheaper twice better than this crap..
This review will stay until i have my refund.
Update 07-09-2018
2 years later, you guys answer in here, say Im a fake as long as everyone else you voted negative here for you.
I was indeed a client, I still got the invoices as for the tickets all saved on my email.
I will gladly share them with trustpilot if requested.
(Sent it to Trustpilot, not going to put in this text in public, I just tried to login into my account, surprise that its deleted).
Yeah erase the evidence.
Thank you for exposing yourself even further.
December 8, 2016
Unprompted review
Reply from win-vps.com
We checked our billing records. We do not have a client with the name of "Pedro Batista". It is not possible to identify the customer. The review is fake or written by competitors.
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