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3.5
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Numerous Late shipments and they cant provide documentation to prove that they shipped shipments on time - My SLA is same day shipments/ next day latest and they delayed them and also did not upgrade the shipping method incase of delays- delayed shipments got me defects on my ecommerce account and affected my sales and they couldnt help me to remove them - I wouldnt work with these guys again.
We’ve been working with them for months and we couldn’t be happier. They are efficient, hardworking, proactive, and approachable.
Working with them has been a great decision.
Great experience working with this team. They’re reliable, quick to respond, and very easy to communicate with. It really feels like a close and collaborative relationship, which makes a big difference in day-to-day operations for a company like us. Overall, a great partner for our 3PL needs!
Our experience with Windmill Operations as part of the Customer Service team has been highly positive.
Their support has been key in helping us better understand and manage different operational and logistics processes. Through their guidance, we’ve been able to improve our handling of Shopify and Windmill Operations, especially in areas such as damaged products, manual orders, address changes, lost packages, and store credit processes for orders that were never delivered due to carrier-related delivery issues.
We would especially like to highlight Javier, who has been incredibly supportive throughout this process. His guidance, patience, and willingness to teach have made a significant difference in our team’s learning and day-to-day operations. He has also provided valuable manuals and structure that have helped us become more organized and confident in managing these situations.
We truly appreciate the support and knowledge shared with our team, and we’re grateful for the positive impact it has had on our workflow.
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