By far the best company I have ever dealt with. Amazing prices,great website and delivery was free and extremely quick. Could not reccomend highly enough. Anyhting you need for cleaning tools and prod... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.
Company replied
I had trouble with my WFP system tank in the van and the technician was able to get it working quite quickly, good knowledge helped me immensely
Company replied
Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John
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Company details
Written by the company
The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.
Contact info
Unit 3 A2B House, CF63 3RF, Barry, United Kingdom
- 01446 749 060
- info@windowcleaningwarehouse.co.uk
- windowcleaningwarehouse.co.uk
4.6
Excellent
530 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Received half my order and a week later…
Received half my order and a week later still waiting for delivery. Eventually this was sorted and was given a gift card towards my next purchase. It was very much appreciated yet £20 don’t get you much on their website
November 24, 2025
Reply from Window Cleaning Warehouse
Hi Sam, apologies you have not received your order yet. I do believe you were speaking to one of our customer service team today, and a resolution was found, and you have received all of your order now. DPD sometimes split up shipments in the depot depending on box sizes and weights. If you need any more help, please let us know!
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First class service always!
November 24, 2025
Reply from Window Cleaning Warehouse
HI Malcom, thanks for the excellent review!
Excellent Products and Outstanding Customer Service
I’m extremely impressed with this window cleaning equipment company! Their products are high-quality, durable and clearly designed with professionals in mind
October 31, 2025
Reply from Window Cleaning Warehouse
Hello Hissam, thank you so much for the fantastic review!
Always delivered fast
Always delivered fast, packaged well. Never had a problem with them, goods seem like great quality.
Been using them for over 20 years.
November 10, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Steven, thank you so much for the glowing review. We really appreciate it!
Excellent company to deal with.
Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.
October 31, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Franko, thanks for the amazing feedback and thanks for taking the time to leave a review!
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Reply from Window Cleaning Warehouse
Hi Ian, thank you for the review!
It arrived ok and on time
It arrived ok and on time. But what I was disappointed with was. The price was higher which was expected. But carbon fibre pole that I bought no longer come with a length of microbore pipe that has gone as well.
October 6, 2025
Reply from Window Cleaning Warehouse
Hi Paul, thank you so much for the valuable feedback. Just for future reference, pole pipe is now an optional extra on our poles as not every customer requires it. Therefore, to reduce waste, you can choose to add pole pipe as needed on the product page. Thank you
Super service as a novice held my hand…
Super service as a novice held my hand through my purchase and all arrived as described would use them again
September 26, 2025
Reply from Window Cleaning Warehouse
Hi John, thanks for the great review!
Reply from Window Cleaning Warehouse
Hi Gerry, thank you for taking the time to let us know about your experience
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Reply from Window Cleaning Warehouse
Thanks for the great review Michal!
Reply from Window Cleaning Warehouse
Thank you for leaving a review Robert!
Reply from Window Cleaning Warehouse
Hi Keith, thank you for the great review!
Amazing company with great customer…
Amazing company with great customer service and amazing quality items for a very good price, would highly recommend
August 29, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Thanks for the review!
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Very poor service knowing they sent the…
Very poor service knowing they sent the wrong product and wont send the correct ones so the trolly cant be used, at the moment it’s not fit for purpose. Time has now run out i will need a refund as it cant be used . Also the website for pure water systems is not correct as it list all the other water trollies .
So many phone calls and emails but nothing has been done now so 0 stars
April 2, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Neil, I do believe our customer service team has resolved this issue for you.
Just be clear, you were sent the correct item that you ordered from our website. We're sorry that the item you added to your basket wasn't the correct choice you meant to make.
Thanks for the review
Wcw, Rubbish
Only put 1 star because it wouldn't let me put 0.
Very poor products, I have had 2 uni valves in 4 months.
Customer service is very poor also, making me jump through lots of hoops,I'm sure to put me off taking it any further. I will not be using this company anymore.
August 19, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Paul, thanks for the review.
Just to clarify a few things here. You provided us with images and video of how your univalves were installed, and these were forwarded to exceed, the manufacturer of the univalve, and they came back with the diagnosis of the univalves being incorrectly installed.
Our customer service then kindly offered you a free return so you could send back your univalve that was still in warranty. Our team would have then inspected the univalve for any defects and either offered a repair or replacement free of charge. I must commend our customer service team here for following the correct protocols we have in place. As with any retailer, if you have an issue with their products, returning the item back to where you purchased it is standard practice, and wouldn't be described as jumping through hoops.
Unfortunately, we will not be able to assist with any item defects unless the items get returned to us through the appropriate channels. That being said, the offer for you to return the univalve still stands, please get in contact with our team if you need any assistance setting this up.
A great company to deal with
A great company to deal with, and even though they missed an item from my original order, they got it sent out fast when they were notified.
Products are great so far.
August 1, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Drew, thank you for leaving us a review, and we're glad we were able to assist you!
Just un boxed my Unger water fed pole…
Just un boxed my Unger water fed pole what a amazing kitt windows and facias look very clean I plus cleaned my window frames I took me a hour to do the Lott it used to take me three hours getting up and down ladders the windows are sparkle I did my research on this it took me a long time to choose butt Iam glad I brought this kitt and the company I brought it from delivery on time great company ie they are not cheap by god they are worth it
August 10, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Mr Fellows, thank you for taking the time to leave us a review about your experience. We are so glad you are enjoying your new kit. If you ever need any help in the future please don't hesitate to reach out!
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I payed for next day delivery it Came…
I payed for next day delivery it Came two days later.
July 9, 2025
Reply from Window Cleaning Warehouse
Hi Gary, thank you for your review. After looking into your order I have identified what may not have lived up to your expectation.
Firstly, you placed the order on the 9th at 10.08pm and selected the delivery option "Same Day Despatch - Before 3:00pm"
We are not open 24/7, our offices close at 5pm Mon-Fri and our couriers do not work through the night Therefore your order was processed and dispatched on the morning of the 10th and you received the item on the 11th.
Our shipping policy clearly states that the Same Day Despatch option is for orders before 3pm. Therefore your order fell outside of this timeframe.
I have to commend our warehouse staff for processing your order promptly the morning after your order, and for DPD to fulfil it's delivery the next day. We have honoured and met our expected obligations in regards to our policies on this occasion.
I can only apologise that this did not meet your expectations, and recommend that you read our shipping terms in full to save any confusion on your next order.
Thanks again for shopping with us
(Customer service have been in contact with you regarding this order for a resolution, kindly check your inbox - many thanks)
Unger resin Quality product and speedy delivery…
Quality product and speedy delivery service 👍👍👍👍👍
July 8, 2025
Reply from Window Cleaning Warehouse
Hi Michael, thanks so much for taking the time to leave a review. It really helps us out. We hope you enjoy your order and if you have any issues please don't hesitate to reach out to one of the team!
Very prompt service
Very prompt service
However small components ordered packed and delivered loose and insecure
June 30, 2025
Reply from Window Cleaning Warehouse
Hello NJ, thanks for taking the time to leave us an honest review! I will pass your feedback onto the team. Many thanks
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