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Window Nation - Charlotte Reviews 

61
TrustScore 4 out of 5

4.2

5900 Northwoods Business Pkwy, Suite M, 28269 Charlotte, NC, US


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Rated 5 out of 5 stars

Mr. Pete was the most attentive to OUR needs. My mother in law needed windows. We saw about 3 companies and not ONE of them sent anyone nearly as knowledgeable or empathetic to what our challenges wer... See more

Company replied

Rated 2 out of 5 stars

Beware if you provide poor feedback. We experienced some issues during installation. I was then given several texts in response to my yelp review. How it affects their compensation and such. I rea... See more

Company replied

Rated 5 out of 5 stars

Peter was great and very knowledgeable. He knew his product and sold it well. We were very impressed with both him and the window quality and the price was surprisingly competitive. He continued to co... See more

Company replied

Rated 5 out of 5 stars

The installers were very professional and courteous. They installed the. windows quickly and cleaned up everythimg You wouldn't even know they were here except for my new beautiful windows. Our sale... See more

Company replied


Company details

  1. #2 of 4 best companies in Window Installation Service
  2. #6 of 7 best companies in Construction Company
  3. #4 of 5 best companies in Door Supplier
  4. #2 of 2 best companies in PVC Windows Supplier
  5. #3 of 3 best companies in Window Supplier

About Window Nation - Charlotte

Written by the company

Why Window Nation is the best choice

Written by the company

Energy Efficiency
Tired of high utility bills? Replacing your old windows with our energy-efficient ones could lower your utility bills month after month. Our windows are made with top-quality insulated frames and seals, so you’ll get windows other companies can’t match. You’ll start saving money every month year-round.
Expert Installation
New windows are useless without proper installation. When you choose Window Nation, your new windows are expertly installed for a perfect fit and years of worry-free protection – and installed in 1 day. Our teams are local, so they understand what it takes to ensure your windows can handle the weather in your area.
Styles and Colors
Available styles and colors Whether you have standard-looking windows or a full-custom home, we can replace them. Each of our windows is expertly measured and custom-made for your home – even odd sizes. With over 1,500 styles and colors to choose, you’ll get the windows you want – even if you have an HOA or historic district.
Lifetime Warranty
Your current windows haven’t lasted – how can you be sure new ones will? At Window Nation, we stand behind our windows and doors with a lifetime warranty. That’s because we know we sell the best windows you can buy – and we’re confident they’ll perform and protect your home for decades.

Our Mission

Solve problems by installing solutions.

At Window Nation, we help homeowners reimagine their spaces with premium, energy-efficient windows built for beauty, comfort, and long-term performance. With over one million windows installed and more than 30 markets served nationwide, we’ve earned a reputation for expert craftsmanship and customer-first service. Our story began with a simple goal: to offer homeowners high-quality window solutions tailored to their unique needs. Today, that mission still drives us. We offer one of the largest selections of styles, colors, and materials, all customizable to fit your vision and your budget. Our Exterior Design Consultants work closely with every customer, ensuring a seamless experience from consultation to installation. Backed by industry-leading warranties and thousands of five-star reviews, Window Nation is proud to be a trusted partner for home improvement. We’re also committed to giving back, supporting the communities we serve through local partnerships and initiatives. Whether you’re upgrading for energy efficiency, curb appeal, or peace of mind, Window Nation delivers products you can trust and results you’ll love. Come discover why so many families continue to choose Window Nation, the company where quality, value, and service meet.

Contact info

  • 5900 Northwoods Business Pkwy, Suite M, 28269, Charlotte, NC, United States

  • 704-816-1720
Promotion box for Window Nation - Charlotte

Window Nation

Elevating homes every day

4.2

Great

TrustScore 4 out of 5

61 reviews

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4.2

All reviews

(61)

3,888 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst experience we have ever had

Worst experience we have ever had. We wouldn’t recommend Window Nation to our worst enemy.

June 11, 2026
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Reply from Window Nation - Charlotte

We are truly sorry to hear about your experience. We are committed to improving and would appreciate the opportunity to address your concerns directly.

Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my experience with Window Nation.

I had a representative come to my home to provide a quote for 8 windows. After the appointment, I decided to take a few days to do my due diligence and gather a couple of additional quotes before making a decision.

Three days later, I received an email from the Sales Manager, Richard Hansen, with a revised quote. Surprisingly, the new price was significantly lower than the original quote, but it was for 11 windows instead of the 8 I actually needed. Since the pricing was much more competitive, I reached back out and simply asked for the same pricing to be adjusted for the 8 windows I wanted to purchase.

Richard responded that the lower price had been sent in error due to a “system glitch” and that Window Nation would not honor it.

Mistakes can happen, but what was most disappointing was the company’s unwillingness to stand behind the quote they sent or make any effort to find a reasonable solution. As a customer who was genuinely interested in moving forward, it left me feeling that the pricing was inconsistent and that customer satisfaction wasn’t a priority.

I expected better communication and better customer service from a company of this size. Unfortunately, this experience has caused me to take my business elsewhere.

July 3, 2026
Unprompted review
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Reply from Window Nation - Charlotte

We appreciate you sharing your experience and feedback with us. We understand your frustration regarding the inconsistency in pricing and the subsequent communication. We are reviewing our internal processes to prevent such errors and ensure clarity in our quotes. We value your interest in our services and are truly sorry that we could not meet your expectations on this occasion.

Rated 5 out of 5 stars

We Love Peter

Mr. Pete was the most attentive to OUR needs. My mother in law needed windows. We saw about 3 companies and not ONE of them sent anyone nearly as knowledgeable or empathetic to what our challenges were. Then there was Peter. He listened, gave solutions and didn't try to "Sell" us anything more than what was agreed needed immediate attention. We LOVED Pete!!! We will be calling him back in phases so Mom can update at her pace. Thanks Peter and Window Nation!!!

June 20, 2026
Unprompted review
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Reply from Window Nation - Charlotte

We are so happy to hear about your positive experience with us! It truly brightens our day to know that our team provided such attentive and knowledgeable service, especially given your mother-in-law's needs. We appreciate you recognizing our commitment to understanding your challenges and offering tailored solutions. We look forward to assisting you with future updates at your mother-in-law's pace.

Rated 5 out of 5 stars

Efficiency

From the initial sales with Jaxon Randolph to the completion of the full house window installation, Window Nation was professional and efficient. Throughout the process I especially appreciated the ability to call an agent, leave a message, have him readily return my call and not make me feel as if I were bothering him. The installation itself was done in one long day, as scheduled, and is exactly as I pictured it. I highly recommend Window Nation.

June 13, 2026
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Reply from Window Nation - Charlotte

We are so pleased to hear about your positive experience with our team and the window installation. We truly appreciate you sharing your satisfaction with our professionalism and efficiency. Thank you for your high recommendation!

Rated 5 out of 5 stars

The entire process

The entire process: From the sales associate, the progress updates, scheduling installation and final installation was very professional and seamless. The final product exceeded our expectations and we are extremely satisfied.

June 12, 2026
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Reply from Window Nation - Charlotte

We're delighted to hear that your entire experience, from sales to installation, was professional and seamless. We are so pleased the final product exceeded your expectations!

Rated 2 out of 5 stars

Beware if you provide poor feedback

Beware if you provide poor feedback.

We experienced some issues during installation. I was then given several texts in response to my yelp review. How it affects their compensation and such. I really don’t care how my review affects them. I didn’t say anything untrue.

June 8, 2026
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Reply from Window Nation - Charlotte

We appreciate you sharing your experience. We are sorry to hear about the issues you faced during installation and the subsequent communication. We are reviewing this internally.

Rated 5 out of 5 stars

5 Stars

Amazing work. We love our windows.

November 17, 2025
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Reply from Window Nation - Charlotte

We're happy to hear that you love your windows. Thank you for sharing your amazing experience with us.

Rated 5 out of 5 stars

Window Nation windows are great

Installation crew excellent. They were efficient, skilled, courteous and capable.

January 21, 2026
Unprompted review
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Reply from Window Nation - Charlotte

We're happy to hear the installation crew was efficient, skilled, courteous, and capable. Thank you for your positive feedback!

Rated 5 out of 5 stars

The crew was on time. Yes

The crew was on time. Installation took a full day. 8:30 to 5:30. Very exciting to see the finished product. Love it!
Friendly and concerned about my property and inside the house.
Clean up inside and outside was taken care of and they hung my blinds up. That was a life saver.
Thanks again. You made buying windows a great investment.

January 5, 2026
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Reply from Window Nation - Charlotte

We're happy to hear that the installation process went smoothly and that our crew was friendly, respectful, and efficient. We appreciate you mentioning the thorough cleanup and help with the blinds. Thank you for your positive feedback!

Rated 5 out of 5 stars

The whole experience was great from…

The whole experience was great from start to finish. It started with the in home consult,to the working with the hoa, to the updates on the construction of the windows, to the scheduling of the installation, and finely the installation. Everyone was helpful, courteous, and prompt in handling our needs.

December 22, 2025
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Reply from Window Nation - Charlotte

We're happy to hear that your experience was great from the initial consultation to the final installation. We appreciate you mentioning our team's helpfulness and courtesy. Thank you for your positive feedback!

Rated 5 out of 5 stars

Window Nation sakes, associates, and installers were all very friendly and professional and did a fantastic job putting in my new door.

Door was delivered and installed in the amount of time expected. Everyone at Window Nation are exceptional! Friendly and professional.

December 16, 2025
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Reply from Window Nation - Charlotte

We're happy to hear that your door was delivered and installed within the expected time frame. We appreciate your kind words regarding our team's friendly and professional service!

Rated 5 out of 5 stars

Great service.

Great service.Issue taken care of as promised.Done with a smile instead of a grumble,which seems to be getting rarer these days.

December 10, 2025
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Reply from Window Nation - Charlotte

We're happy to hear that your issue was resolved effectively and that you were pleased with our team's positive attitude. Thank you for your great feedback!

Rated 5 out of 5 stars

Very Pleased !!

The installers were very professional and courteous. They installed the. windows quickly and cleaned up everythimg You wouldn't even know they were here except for my new beautiful windows. Our salesman Peter answered all our questions, was easy to contact, and took care of everything we needed. I highly recommend Window Nation.

December 10, 2025
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Reply from Window Nation - Charlotte

We're happy to hear that the installation team was professional and courteous, completing the work quickly and cleaning up thoroughly. It's great to know that our sales team answered all your questions and took care of your needs. We appreciate your recommendation!

Rated 5 out of 5 stars

This company is very trustworthy and the best

My experience with window nation was phenomenal from the inquiry to the installation. This was my first time ever getting windows and the entire process was a breeze. This company provided wonderful customer service, skilled knowledge, finance options, high quality, quick delivery and beautiful windows.
Top-notch customer service!
Thank you window nation!!

December 9, 2025
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Reply from Window Nation - Charlotte

We're happy your experience was phenomenal, from start to finish. It's great to know the process was a breeze for your first window project. We appreciate you mentioning our customer service, knowledge, finance options, quality, delivery, and beautiful windows!

Rated 5 out of 5 stars

Great on time service.

December 10, 2025
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Reply from Window Nation - Charlotte

We appreciate you letting us know about your experience. We are so glad you received great, on-time service.

Rated 5 out of 5 stars

Installation Perfecto

Workers showed up on time and did a great installation. I watched them install the windows and seal off any open areas. They did a great job and cleaned outside the windows as well as the inside area around the windows. I was very pleased.

December 5, 2025
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Reply from Window Nation - Charlotte

We're happy to hear that the installation was completed to your satisfaction! It's great to know that our team was punctual, thorough, and left the area clean. Thank you for your positive feedback!

Rated 5 out of 5 stars

Professional

Professional, kind, neat and speedy.

December 5, 2025
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Reply from Window Nation - Charlotte

We're glad you had a wonderful experience with our team. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

The company is doing everything well.

The company is doing everything well.
If there is an issue, they take care of it promptly.This is a company that I would recommend to other

December 3, 2025
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Reply from Window Nation - Charlotte

We're happy to hear that you've had such a positive experience with us! It's great to know we promptly address any issues. Thank you for your recommendation!

Rated 4 out of 5 stars

Not so easy window install

The installers were 2hours late which left them in the dark completing the job. However, the guys were extremely professional, sought my advice when needed to ensure their work would be to my satisfaction. Did a good job cleaning up afterwards. We had discussed this job and pointed out the issue with it before I gave a deposit. I didn’t feel like everything was relayed to the installers, however, they got it done

December 2, 2025
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Reply from Window Nation - Charlotte

We appreciate your feedback. We regret the delay and that the details weren't fully relayed, but we're glad the installers' professionalism and attention to your satisfaction resulted in a good outcome.

Rated 5 out of 5 stars

The installation team was great with…

The installation team was great with four hard working young men!! They were polite and constantly working on the windows while only taking a 10 minute lunch break!! Michael, the team lead, answered all of my questions having the patience of Job!! They are very good at what they do!

November 24, 2025
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Reply from Window Nation - Charlotte

We're happy to hear that the installation team's hard work and politeness stood out. It's great to know the team lead was patient and helpful. Thank you for your positive feedback!

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