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Window Nation - Cleveland Reviews 

336
TrustScore 4.5 out of 5

4.5

Millcreek Boulevard 23000, 44122 Highland Hills, Ohio, US


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See what reviewers are saying

Rated 1 out of 5 stars

Avoid at all cost, The salesman David Roberts arrived earlier in the day the first time and i informed him that i will need to reschedule the appointment. The saleman than showed up poun... See more

Company replied

Rated 5 out of 5 stars

Overall very good expierence. Kenny answered all our questions throughout the project of whole house windows and patio doors install without hesitation. We understood what to expect before, during an... See more

Company replied

Rated 5 out of 5 stars

Consistsnt communication about what going to happen next. Excellent price for my pocket, and window install was fast ,easy and wonderful people working not smoking or talking so much. Im very pleased... See more

Company replied

Rated 5 out of 5 stars

Good install experience. Over 20 new windows and sills look great. Windows shipped a bit early and install happened very shortly after that. The install crew answered questions and was very respect... See more

Company replied


Company details

  1. #2 of 4 best companies in Window Installation Service
  2. #6 of 7 best companies in Construction Company
  3. #4 of 5 best companies in Door Supplier
  4. #2 of 2 best companies in PVC Windows Supplier
  5. #3 of 3 best companies in Window Supplier

About Window Nation - Cleveland

Written by the company

Why Window Nation is the best choice

Written by the company

Energy Efficiency
Tired of high utility bills? Replacing your old windows with our energy-efficient ones could lower your utility bills month after month. Our windows are made with top-quality insulated frames and seals, so you’ll get windows other companies can’t match. You’ll start saving money every month year-round.
Expert Installation
New windows are useless without proper installation. When you choose Window Nation, your new windows are expertly installed for a perfect fit and years of worry-free protection – and installed in 1 day. Our teams are local, so they understand what it takes to ensure your windows can handle the weather in your area.
Styles and Colors
Available styles and colors Whether you have standard-looking windows or a full-custom home, we can replace them. Each of our windows is expertly measured and custom-made for your home – even odd sizes. With over 1,500 styles and colors to choose, you’ll get the windows you want – even if you have an HOA or historic district.
Lifetime Warranty
Your current windows haven’t lasted – how can you be sure new ones will? At Window Nation, we stand behind our windows and doors with a lifetime warranty. That’s because we know we sell the best windows you can buy – and we’re confident they’ll perform and protect your home for decades.

Our Mission

Solve problems by installing solutions.

At Window Nation, we help homeowners reimagine their spaces with premium, energy-efficient windows built for beauty, comfort, and long-term performance. With over one million windows installed and more than 30 markets served nationwide, we’ve earned a reputation for expert craftsmanship and customer-first service. Our story began with a simple goal: to offer homeowners high-quality window solutions tailored to their unique needs. Today, that mission still drives us. We offer one of the largest selections of styles, colors, and materials, all customizable to fit your vision and your budget. Our Exterior Design Consultants work closely with every customer, ensuring a seamless experience from consultation to installation. Backed by industry-leading warranties and thousands of five-star reviews, Window Nation is proud to be a trusted partner for home improvement. We’re also committed to giving back, supporting the communities we serve through local partnerships and initiatives. Whether you’re upgrading for energy efficiency, curb appeal, or peace of mind, Window Nation delivers products you can trust and results you’ll love. Come discover why so many families continue to choose Window Nation, the company where quality, value, and service meet.

Contact info

  • Millcreek Boulevard 23000, 44122, Highland Hills, Ohio, United States

  • 216-464-4141
Promotion box for Window Nation - Cleveland

Window Nation

Elevating homes every day

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

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4.5

All reviews

(336)

3,143 reviews in the last 12 months

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Rated 5 out of 5 stars

They we’re on time

They we’re on time, they knew what they were doing and did a quick cleanup.

July 9, 2026
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Reply from Window Nation - Cleveland

We're so pleased to hear that our team was on time, knowledgeable, and performed a quick cleanup. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Installation team was very…

Installation team was very professional. Excellent results...

July 13, 2026
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Reply from Window Nation - Cleveland

We are so pleased to hear that our installation team was professional and that you are happy with the results! Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Everything went smooth and efficient

Everything went smooth and efficient. Could not be more happy!

June 25, 2026
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Reply from Window Nation - Cleveland

We are so pleased to hear that everything was smooth and efficient for you. Thank you for sharing your wonderful feedback!

Rated 5 out of 5 stars

The workers were very professional

The workers were very professional. They cleaned up after the job was done.

June 25, 2026
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Reply from Window Nation - Cleveland

We're so glad to hear that our team was professional and left the work area tidy after completing the job. Thank you for your positive feedback!

Rated 5 out of 5 stars

Installation was flawless

Installation was flawless. Installers were meticulous, professional and left the work areas spotless. Windows fit like a glove! Outside noise practically gone while insulating factor is very high.

July 8, 2026
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Reply from Window Nation - Cleveland

We're thrilled to hear that your installation was flawless and that our team was meticulous and professional, leaving the work areas spotless. It's wonderful that your new windows fit perfectly and are providing excellent sound insulation and high energy efficiency!

Rated 5 out of 5 stars

Consistsnt communication about what…

Consistsnt communication about what going to happen next. Excellent price for my pocket, and window install was fast ,easy and wonderful people working not smoking or talking so much. Im very pleased.

July 7, 2026
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Reply from Window Nation - Cleveland

We're so pleased to hear about your positive experience! It's wonderful that our communication met your expectations and that you found our pricing to be excellent. We're especially glad to know our installation team was fast, efficient, and professional.

Rated 5 out of 5 stars

Great team they were fast clean and…

Great team they were fast clean and awesome

June 22, 2026
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Reply from Window Nation - Cleveland

We're so happy to hear you had such a positive experience with our team! We always strive to be fast, clean, and awesome for our customers.

Rated 1 out of 5 stars

Avoid at all cost,

Avoid at all cost,

The salesman David Roberts arrived earlier in the day the first time and i informed him that i will need to reschedule the appointment.

The saleman than showed up pounding on my door after 9pm uninvited. First words out of his mouth can I at least give your a damn quote !

After knowing what I know now about quality windows and actually educated, theirs only one window that you actually get what you paid for and that’s UNIVERSAL WINDOWS DIRECT UniShield.

If you don’t believe me then educate yourself on what the NFRC P-1 chamber proved.

Simply put I went with Universal Windows Direct and their exclusive Unishield Window.

Also the next day I got an email from the manager Richard Hansen at window nation saying how he’s happy to hear I had a great appointment with their rep yesterday, and sent a blind quote completely irrelevant to the scope of work I wanted done. Ya being cussed at door pounding uninvited at 9pm… great appointment right !

March 8, 2026
Unprompted review
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Reply from Window Nation - Cleveland

We are truly concerned to learn about the unsettling experience you described. We want to assure you that this behavior does not align with our standards for customer interaction. We are actively reviewing the details of your appointment and the subsequent email to understand what transpired and to prevent similar situations in the future. We appreciate you bringing this to our attention, as your feedback is invaluable in helping us improve our service and ensure a respectful and professional experience for all our potential customers.

Rated 5 out of 5 stars

Great company

Great company. Efficient. Good team work. Windows look spectacular and are so easy to open and clean.

June 30, 2026
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Reply from Window Nation - Cleveland

We're so happy to hear you appreciate our efficient teamwork and love how spectacular and easy to clean your new windows are!

Rated 5 out of 5 stars

Satisfied customer

The installers were professional and efficient. The windows are the same design as we installed in the front of the house last year.

June 8, 2026
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Reply from Window Nation - Cleveland

We're so glad to hear our installers were professional and efficient, and you love your new windows! Thank you for your kind words.

Rated 5 out of 5 stars

Commnication was very good

Commnication was very good, price mid range everyone helpful and efficient

June 9, 2026
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Reply from Window Nation - Cleveland

We're glad our communication, pricing, and helpful team made your experience efficient.

Rated 1 out of 5 stars

Too many problems with window nation

I was told I needed a new door due to a defect. The technician came out to replace the door and said it was not a defect and he could fix it I agreed to having it repaired pending if it doesn’t hold or happens again something else will need to be done. The area was patch. It looks bumpy and messy

March 22, 2026
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Reply from Window Nation - Cleveland

We appreciate your feedback. We're sorry the repair didn't meet expectations and for the appearance of the patched area. We'll review this situation to ensure better outcomes in the future.

Rated 1 out of 5 stars

Difficult to get replacement part for repair

Terrible customer service to get a simple part. I requested on 12/30/25. Today is 3/10/26 and I still do not have the replacement part. I was told I'd be updated along the way and I wasn't. I called once and was told there was a miscommunication and the part wasn't ordered. A month wasted. Then it's ordered and still no updates or part. We had great service when we got our windows installed so I am surprised it is so difficult to get a small part, or at least some communication on the delay. Frustrating!

March 7, 2026
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Reply from Window Nation - Cleveland

We apologize for the unacceptable delay and lack of communication regarding your replacement part. We know how frustrating it is when you are not updated. We'll investigate what happened and work to prevent this in the future. Thank you for your feedback.

Rated 5 out of 5 stars

After getting an appointment they came…

After getting an appointment they came out as soon as possible and installed the replacement window. In no time they had it installed and cleaned up Turned out great!

March 5, 2026
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Reply from Window Nation - Cleveland

We're happy to hear that the replacement window installation went smoothly and quickly. We appreciate your positive feedback and are glad you're satisfied with the results!

Rated 5 out of 5 stars

Well done

Quick, efficient and seemed to be thorough.

January 6, 2026
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Reply from Window Nation - Cleveland

We are happy to hear that our service was quick, efficient, and thorough for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very nice young man

Very nice young man. Able to arrive sooner than scheduled (he did call first to verify that that was ok). Kept us in the loop.

February 23, 2026
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Reply from Window Nation - Cleveland

We're happy to hear that the service was helpful and timely. We appreciate you taking the time to leave us this positive feedback!

Rated 5 out of 5 stars

Loose rubber strip at the base…

We had a loose rubber strip at the base of our door (froom Window Nation) Service was initiated quickly - we did have to wait for parts to come in - and service tech came and did the work in professional manner. This was a free service.

February 17, 2026
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Reply from Window Nation - Cleveland

We're happy to hear that the service was initiated quickly and completed professionally. We appreciate your patience while waiting for the necessary parts. Thank you for sharing your experience with us.

Rated 4 out of 5 stars

Great Response to window installation issues

I love that Window Nation has a lifetime warranty on windows and screens. I wish the salesman was more specific about the size windows we were getting. Now we're stuck with smaller windows probably for the rest of our lives. :( Because the windows were smaller than the opening, they had to frame in, add foam insulation and caulk, and then we had cold air coming in. Jeff came out to fix the air coming in, and he was very nice and thorough. Despite his efforts, air is still coming in. He said I could contact him, if there were still any problems which was very nice. I haven't called him back yet. I think the value for the money we paid was not good. The windows themselves are good. Love the wood-grain look.

February 11, 2026
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Reply from Window Nation - Cleveland

We appreciate your feedback and are glad you like the lifetime warranty and the wood-grain look. We're sorry the window sizes weren't what you expected and that you're experiencing drafts. We want you to be comfortable. Please contact us so we can help address the ongoing issue.

Rated 5 out of 5 stars

No title

Rob was professional and did a great job

February 12, 2026
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Reply from Window Nation - Cleveland

We're glad you had a great experience with our professional service. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Good experience

He was able to get our windows closed, but most needed further work.

February 2, 2026
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Reply from Window Nation - Cleveland

We appreciate your feedback. We're happy to hear that the windows are closed, and we'll look into the additional work needed.

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