Windsor Cakecraft Reviews 

There was a slight error but winsor cakes were on the phone straight away when I knew u had the wrong size cake .
They set the correct size down the next day.
They were very helpful with technical advice about icing the cake and whether I should freeze it .
I could fault the product. All three cake were moist and delicious.
Easy to handle and didn't break on transfer to the next layer

Got to admit these guys are pretty good. Well packaged and moist sponge. Took the hassle out of making a birthday cake.

Would strongly advise other companies. My wife ordered a cake to be delivered that she could then ice and decorate for my son's birthday. A good cake that needed to be milk free, that is hard to find in most shops. It turned into a bit of a saga.

- We ordered it be delivered by the latest Thursday.
- It arrived on Friday, but it was the wrong cake - a fruit cake, inappropriate for a child's party.
- My wife contacted customer service who investigated, found the right cake and said it would be delivered by 10am the next day
- The cake didn't show by 10am. 12pm and it hadn't turned up and we lost trust at this point. We cancelled our plans went out and got the ingredients and equipment to make our own cake.
- At 3:30pm, after we'd finished baking the cake, DPD arrived, with the cake. They did not know they needed to collect another cake and told us they don't do collections on the weekend. Then when pushed they asked for a packing slip - which we didn't have and didn't know where one was. It was only looking at the new package we realised that a return slip was taped to it - something we worked out and were not told by customer service.

We called the company multiple times on the Saturday and were told they had no customer service available.

We finally got through to them this morning, and they are issuing a refund - so they are aware of the issues here. Make sure you get any delivery details you can if ordering.

Great cakes and tasted lovely
Would definitely recommend

Created a tall three tier wedding cake for my daughter with cake purchase from Windsor cake craft. The lady I spoke to was soooooo helpful, the cake was great and it arrived on the day it was supposed to which took a lot of the stress away. I will use these guys definitely again .

Company has a comprehensive stock selection and gave great support when asked.
They were really supportive when the courier let me down, changing the courier co, so I got my order within my time frame.

Bought the cakes to make a family wedding cake as my oven badly let me down. Cakes were delicious, moist and fresh. Would use again.

Products with good quality, fast delivery (2 days), good packaging. I ordered here many times and will order again

I always buy my supplies from Windsor, good quality and price and delivered on time

Great quality, and amazing suppliers of cake decorating equipment, sugarcraft supplies & cake decorations.
I purchase from here on a regular basis and staff are always helpful and friendly.
I would highly recommend Windsor Cake Craft for all your cake decorating supplies.

Excellent cake.
Arrived by the date I specified.
Well packaged, arrived in perfect condition.
I would highly recommend.

Excellent customer service and the cake is amazing. Absolutely delighted and will definitely order again and recommend this company.

Beautiful cakes,so tasty and lasted really well. Prompt delivery. I will definitely be using again

Outstanding service always ! The girls in the shop are so helpful and the girls in the office too ! I’ve been shopping here for 12 years now - my go to for all my cake decorating needs

What an excellent company. I had a cake disaster and they sent me out an immediate replacement. They insisted on no charge. They are so reliable. I wouldn’t use anyone else. Thank you so much

great delivery, well packaged, good informative food/ingredient labels.

All products and advice well worth it. No problems on anything.

Very pleased with my order and it arrived very quickly