Windusabers Reviews 21

If I could leave zero stars I would. DO NOT order from this company, we ordered 4 months ago, spent $800 and have not received swords. Once you ask for a refund the company stops responding completely. I will have to report to my credit card company as fraud!!!

I never received my item and I was forced to use a lawyer to get a refund.

The lightsaber itself worked well, however I had quite an issue in receiving it. Customer service would message me back once I sent a message to them saying I didn't get it but would be no followup past that. The first time the lightsaber came it said it was free delivery across the world but I got a text saying I needed to pay for some fees across the US border. (I live in Canada) So I had to end up paying that myself. In conclusion, customer service could use more follow up to customers to let them know what is happening and giving more transparency as waiting without any answers only gives the customer agitation and I wouldn't recommend this company simply because of the customer service even though the product works well. I hope this feedback helps you to improve in the future.

as everyone else stated its a complete scam and should be taken down. glad it only coasted me $27 bucks unlike some of the other victims I've read about but this is truly BS.

ChenWin
Jan 6, 2022, 11:16 PM (11 hours ago)
to me

Dear customer,

Thanks for your email.

We are sorry to tell you the pictures you provide cannot be used to confirm the information we need. So could you please provide the information we need again? Once we got it, we will provide a satisfying solution for you.
Look forward to hearing from you. Thanks for your cooperation in advance.

Kindly Reminder: Please do not send the item back until we authorize the return with the returning address in the email. Also, the address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss.

Best regards,

Customer Service Center10

(jan 5th) the photos i sent you that were in the package you mailed to me is exactly how it came out of the plastic bag and there was no SKU number nor was there a packing list of any type nor was there. Here is the only tracking number you gave me. 420501259374810914200005019272 the SKU number that was listed on your website and what was posted on my order was SKU 3NC-GJ02 that is not what was shipped to me

Packing & Shipping Items

Solo Lightsaber
Style: Buy 1
SKU: 3NC-GJ02
Price: $19.99
On Mon, Jan 3, 2022 at 9:55 PM ChenWin service_henwinto wrote:
Dear customer,

Sorry to hear you are not satisfied with the item.

We need to confirm the item, so could you please do us a favor to provide information as below:

1. The clear picture to show the whole item.
2. The picture can clearly see the tracking number.
3. The clear picture of the SKU number which on the product package under the bar code.

And we will reflect the problem to our warehouse to provide a satisfying solution. Please don't worry, we will try our best to help you solve the problems. Look forward to hearing from you.

Kindly Reminder: Please do not send the item back until we authorize the return with the returning address in the email. Also, the address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss.

Best regards,

Customer Service Center 10
(jan 2nd) Let me get this straight, you advertise a $100 valued light saber at $19 and with shipping comes to roughly $27 and you ship me a $5 piece of plastic that is not even a complete saber and think this is ok and then i spend another $30-$50 to ship it back for what? a refund? the actual lightsaber you actually advertised? and your only response of an answer is just sell it to your friends or family? going out of business or not, this is how you're doing business and customer service?

Thank you
On Sat, Jan 1, 2022 at 11:20 PM ChenWin service@henwinto wrote:
Dear customer,

Thanks for your support and concern on our store.

We are very sorry to hear that the goods you received can not meet your satisfaction. While according to our substantial experience, it will cost you more than 30-50USD for shipping the product back to us, and customers need to be responsible for the returning shipping fee. If you really don't want to keep it, you could send it to your friends or family as a gift or sell it to someone who like it.

Looking forward to hearing from you.

If you have any questions, please feel free to contact us.

Have a nice day.
Best regards!
Customer Service Center 10
(Dec 31st) what is this? i order a solo light saber with the specs and description listed and in my mailbox is something i would find in the toy isle at a wal-mart so what are you trying to pull here? it does not even look like its even a complete saber. im fully aware of what i paid for but this is a very bad joke here. what is going to be done to correct this?

Dimensions and specifications as listed from website:

100% scam without a question! I ordered 2 months ago & haven't gotten anything. I've sent weekly emails & get automated replies, excuses and not a single answer to the question.
I wish I could give 5 negative stars, I hope that iv can save someone the hassle of losing $$$ to scammers like this.
Don't freaking waste your time or money! Not sure if you can tell but I'm mad as h*ll at this kinda stuff going on.

This website needs to be taken down. Bought what I thought was a replica saba for a Christmas present. After a month it arrived and it was a cheap toy that was bent. Glad I used PayPal so I should be able to get my money back.

I placed an order over a week ago .. no response from the company .. I think I’ve been scammed out of 250 bucks !

I will give them another day to respond but basically figure I’ll have to get my sons present from somewhere else .

Beware .. do not buy from this website .!!!

This is total scam. The company claims to be based in the US but when the payment was processed it went through to a payment account in China. I received some goods in the post but they were plastic mass fabricated rubbish that looked nothing like the sabers order, that were broken, and the equivalent of $1 toys. Avoid this website like the plague!

Not worth the price they ask, sounds don't react to movement. the 2 to 6 day shipping what a joke, try a month or better. Mattel can make better for half the price. don't waste your time. not sure how they have any kind of good reviews.

The product was as advertised however I was dissatisfied with not receiving any information on shipping and being left in the dark as to when the sabers would arrive.

Im still waiting for it it has been 17 days now not very efficient on getting it out to you great for taking your money quick but not producing the merchandise

The sabre was broken on arrival. The inside part of the rear is detached.

Did express shipping, order still says unfulfilled on the website... Has anyone really received their Sabers from this place? Or did I just lose out on money....

Update- not a scam, they got my light saber to me!! However, they sell the same ones on Amazon for the same price. Cheers!

Loved it so many colors not going to lie i thought they scammed me but in litterly a week it came sick sound board great color great brightness and charges very fast

Ordered a lightsaber from these guys. They took the money. Havent received the item. They do not respond to messages. When going online to track the order number they sent as confirmation, website states order not found. Numerous e.ails sent with no response. DO NOT ORDER

I received my order on time + I’m happy with the quality of the product. I will offer it to my little brother which is a big fan of Star Wars, I’m sure he will love it. Maybe packaging can look a bit better but Im definitely happy with my gift for my lil bro

I did not receive my saber yet. I am still waiting for it.

I ordered a lightsaber and it did not come at all also when I try to track it, it says it was not confirmed, when I got the email that said it was.

Unfortunately I did not read all the bad reviews until after I ordered my 2 sabers. I never received a confirmation but did receive my sabers. One works great and the second will not charge. I have reached out several times through chat, email and a non working phone number. No response. I did get two requests for a satisfaction survey… in French!!!. The address listed on website does not exist. My son lives near there. Return postage address is in a completely different state. It least I got one working saber out of this scam. Others are not so lucky. Buyer beware.

Order #1150.

Update 10/19/2021
I wish I could change my rating. I have sent an email almost daily. They asked for a video, I sent two and they acknowledged receiving it. Then nothing. I sent more emails and I get generic response: “we will forward this to the correct department”. I sent another email again today. This time sounding more frustrating but still respectful. Let’s see how this is handled.

Finally received information and response from Windu Sabers. My son's saber arrived today. Noticed the chat bot is manned on the website, however, the contact number has been removed instead of updated. Will increase my stars, however sill concerned about the business practices. It should not take a bad review to get good customer service.

Original Review - No response. The number listed on the website is nonfunctioning. Sent two requests via "chatbot" no response. Sent one email to address listed on home page - no reply regarding an order. Checking order status - states there is "no order matching."

Way to get a kid's hope up - Very poor business practice.