I have yet to taste the wine so this request for a review so soon after delivery is premature. However, the delivery by Royal Mail was exactly on time. Unfortunately, the box for my six bottles was f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.
Contact info
United Kingdom
- +44 203 88 77 111
- support@winebuyers.com
- winebuyers.com
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great buy
my wine just arrived today have put a bottle in the fridge for tonight
quick delivery well packaged can mot wait to try
great buy
thank you
lovely English sparkling
Prompt service, lovely wine at very good value price
Outrageous Value
Great wine, great price and delivered very quickly. The wine itself was outrageous value, we had 3 bottles of the declassified English sparking wine.
Yet to try the wine
Yet to try the wine, but would appreciate a bit more info about it on the label - "West Sussex" in print so small I needed a magnifying glass to read it hardly suffices!
Found you by accident on your website
Found you by accident on your website - you had exactly what I wanted - I ordered which was a simple task and it was delivered very quickly with updates of my order - all in all a very easy transaction.. will definitely use you guys again
Regards Mark
Excellent service
Excellent service, was kept informed and speedy delivery, highly recommend.
Great price on a mystery case offer
Great price on a mystery case offer. Six Wines for £39 including delivery. Can’t complain at all great value and super quick delivery.
Efficient and good value
I bought the Cellar raid case
I bought the Cellar raid case, six bottles for £39 including delivery so you really can’t complain what you get. Unreal deal, I only got some pretty standard Wines all around the £10 mark from a quick look still a good deal but nothing crazy, but my brother-in-law got a case with a bottle of Dom Perignon inside!!!
My experience with Winebuyers was…
My experience with Winebuyers was excellent, they dispatched my order only for the courier company to damage the package during transit resulting in the package being returned to Winebuyers!! But to their credit Winebuyers brilliantly had the package delivered within 24 hours, thanks for the excellent service.
Do not order from this company
Do not order from this company. I ordered three bottles of wine on the 15 February 2026, being told that they would arrive on the 25 February 2026. The wine never arrived, in which someone from customer services said they had issues with the delivery. I then requested to cancel my order on the 26th February 2026 and I received no update, and looked like the wine wouldn’t arrive in time. I had heard absolutely nothing from them, until I posted my first review, in which someone finally from customer services responded on the 11 March 2026.
30 March 2026 - Following the former review, someone finally reached out to offer a refund on the 11 March 2026- they stated that there was an issue with their suppliers. They also emailed me to say that whilst they have now provided a refund, the matter is 'fully resolved' and have requested that I amend my initial review. I'm afraid my opinion remains the same. The customer service is appalling, with no communication until I had to open a formal trade standards investigation that someone finally responded. Whilst the refund was provided, this was the bare minimum after appearing to take the money and disappear. I would, as said, fully not recommend this company, and see that many other consumers have experienced similiar challenges. The review has been amended to now reflect the proposed refund on the 11 March 2026.

Reply from Winebuyers
Great value for money.
I recently ordered a clearance case. It arrived in just over a week and I was delighted with the contents.
the wines are great
the wines are great but my only disappointment is that only 2 bottles are white wine - i drink white - i didn’t mind some being red but the box was dominantly red
Bargain offer with free delivery
Free delivery of very well-priced offer, although our box didn't contain any of the scattered gems mentioned in the "come-on". Luck of the draw?
Worth the wait
Some hiccups with the delivery company meant it took a bit longer than usual to arrive. I also didn't strike it lucky with one of the lucky dip premium cases in the offer.
But no complaints at all about the three Spanish wines I did receive - four red, two white. Very easy drinking and exceptionally good value.
Definitely recommended.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







