Winegard Reviews 

Considering minor technical glitches that all customers may have at times, the Winegard support staff are outstanding.
They walk you through step by step to identify proper connections, up to date software and that a new sim card is recognized in the system.

In the past, Patty, Jennifer & Dee have been perfect in helping with all issues I address. Can not speak any higher of their expertise, courtesy (and patience with callers).
NOTE TO CUSTOMERS: Technical issues can be very frustrating. Keep in mind they also deserve the same amount of patience, courtesy & respect.
For sure; 5 Stars across the board.

George
New Lenox, IL

I am extremely disappointed with the support and overall experience I’ve had with Winegard and their Traveler system. What should be a reliable, premium product has instead become an ongoing source of frustration, with little confidence in the resolution provided.
The core issue isn’t just the equipment—it’s the support model. Troubleshooting consisted primarily of sending documentation rather than providing real assistance. When repairs were performed, I was given only vague explanations (a cable and gear were replaced) with no evidence of testing or validation. There is no transparency, and no way to verify that the problem was actually fixed without additional complicated and costly efforts.
Even more concerning is the complete lack of escalation support. I was repeatedly denied the ability to speak with a manager or the technician who worked on my system. This creates a dead-end experience in which customers have no path to accountability or a higher-level review.
At this point, I have little confidence in the product or the company’s ability to support it. Without meaningful escalation, transparency, or proper support channels, I would strongly caution others before investing in this system.

Woman that answered the customer service phone was extremely rude. I explained the problem I was having with my DISH Playmaker, and she snapped back at me with details that I was more than aware of. I told her that I had been using Playmakers for years, and the current one I had was working just fine until earlier in the week. It started sounding like a woodpecker working on a wood fence in the middle of the night. It was as if she was annoyed with me for wanting warranty coverage on the antenna. I bought it new only two months prior, and she wanted a voltage check and all of these other tests. If she had been more pleasant to talk to, I would not have minded. Finally, I told her, "Thanks for being so kind," and she said, "Whatever," and hung up on me.

Very poor customer service and very possibly committing Fraud by selling a product that requires an app to use but you can’t get the app!

Initially, I was able to get the app but it stopped working. I removed and tried to reinstall but get error saying not available for my region or country, “United States”.

Winegard has not responded to request for assistance and is still offering the product online for sale.

“ Smart Signal Meter with 5G Filter
Rating： ★
Model: ST-1000
$64.99
• App-enabled interactive
Bluetooth® technology signal meter makes it simple to position your antenna and receive the maximum number of free channels
• LTE filter chip set eliminates
36/4G/5G LTE interference above 608
MHZ
• Position your antenna like a pro
• Connects to any amplified or non-amplified TV antenna”

Apple is also not helpful in resolving issues!