Even if every now and than a mistake shows up, this company makes it right by keeping the customer happy! At wine insider people really care about customers. They have reasonable price and decent wine... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wineinsiders has great customer service. Orders are delivered promptly and are easy to either have delivered at your home or to an alternate location (ie. Walgreens). They offer very good wines from... See more
Company replied
This was my third order. I love their customer service as much as I love their wine, "Abbazia Moscato Rose Dolce". I had a question before ordering my third shipmemt. Eula was very knowledgeable, prof... See more
This was my first time calling Wine Insiders about an order. It was a pleasure to speak with an associate immediately after the call was answered. Jonel was able to find my account info right away and... See more
Company replied
Company details
Written by the company
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Contact info
PO Box 15158, 90209, Beverly Hills, United States
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4.4
Excellent
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your Site Ignores My Orders
I have tried twice on two different browsers to purchase 14 bottles of wine but am rejected each time after 20 minutes or so of effort. I have carefully reviewed my orders and payment information but clicking PAY NOW does nothing. How can you remain in business by rejecting interested customers?
September 12, 2024
Unprompted review
Reply from Wine Insiders
Hi Douglas,
I’m truly sorry to hear about the trouble you’ve had with placing your order. It’s frustrating to encounter issues after investing so much time, and I understand your disappointment.
We’ve been experiencing some technical difficulties recently, but our team is actively working to resolve them. In the meantime, please try refreshing the site or attempting your order again. If the problem persists, let us know right away, and we’ll assist you directly to ensure your order goes through smoothly.
You can reach us at 1-800-615-7304, email us at info@wineinsiders.com, or use our live chat for immediate help. Your patience is greatly appreciated, and we’re committed to resolving this issue for you.
Thank you for bringing this to our attention. We value your business and hope to make things right.
Best regards,
Wine Insiders Customer Service Team
Situation resolved!
Put the items in my cart and went to checkout. Entered credit card info and hit pay now. NOTHNG! Tried another browser same result. Apparently there was a software glitch which has been fixed.
September 10, 2024
Unprompted review
Reply from Wine Insiders
Hi Norman,
I’m truly sorry to hear about the issues you faced with our checkout process. I understand how frustrating it must be when things don’t go as planned.
We’ve been working hard to fix some recent system glitch, and everything should be functioning properly now. Could you please try refreshing the website or adding the items to your cart again? If you continue to encounter issues, we’d be more than happy to assist you directly with your order.
One of our representatives will reach out to you at 315-866-6414. You can also contact us via email at info@wineinsiders.com or through live chat or by calling us at 1-800-615-7304.
Thank you for your patience, and we’re here to help resolve this for you.
Best regards,
Wine Insiders Customer Service Team
Picking the wine out was easy but after…
Picking the wine out was easy but after all the information was put into their system, I hit the Pay button and nothing happened, I tried several times, backing out of the website and starting over and the same thing. I called customer service, and, of course, nobody answered. So much for customer service. They obviously don't want to stay in business.
September 12, 2024
Unprompted review
Reply from Wine Insiders
Hi Customer,
Thank you for bringing this to our attention. I’m genuinely sorry to hear about the trouble you had with the ""Pay"" button and the difficulty reaching our customer service team. I understand how frustrating this must have been, especially after you took the time to select your wine.
We recently identified and resolved the technical issues affecting our checkout process, and everything should now be working smoothly. I assure you that we are committed to providing a better experience, and I apologize for the inconvenience this has caused.
If you need any help placing your order or have any other questions, please feel free to reach out directly. I’d be happy to assist you with your order personally. You can also contact us via live chat, email us at info@wineinsiders.com, or call us back at 1-800-615-7304.
Your satisfaction is important to us, and we appreciate your patience as we worked to resolve this issue. Thank you for giving us the opportunity to make things right.
Best regards,
Wine Insiders Customer Service Team
Your web site needs serious…
Your web site needs serious improvement! It is not user friendly.
September 12, 2024
Unprompted review
Reply from Wine Insiders
Hi Ken,
Thank you for your feedback. I’m sorry to hear that you found our website challenging to use. At Wine Insiders, we aim to create a user-friendly and seamless online shopping experience, and it’s clear that we have room for improvement in this area.
Your feedback is invaluable, and we are actively working on improving our site to make it more intuitive and easier to navigate. If you have any specific suggestions or details about the issues you encountered, please feel free to share them with us.
Thank you for your patience and understanding as we make these improvements. If there’s anything we can assist you with in the meantime, please don’t hesitate to reach out at 1-800-615-7304. via live chat or emailing us at info@wineinsiders.com.
Cheers,
Wine Insiders Customer Service Team
Jennifer
Jennifer, customer rep, is awesome! She was a great help getting my order placed!
August 19, 2024
Unprompted review
Reply from Wine Insiders
Hi WineLover,
Thank you so much for your kind words! We're thrilled to hear that Jennifer was able to assist you effectively and make your ordering experience smooth. We’ll be sure to pass along your feedback to her.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.
Should you need further assistance. please do not hesitate to contact us at info@wineinsiders.com, through live chat, or by calling us at (800) 615-7304.
Cheers,
Wine Insiders Customer Service Team
5 Stars: Great Wine, Responsive Customer Service
I've ordered from Wine Insiders twice now, with mixed experiences that ultimately ended positively. While my recent order faced some delivery challenges, I appreciate how Wine Insiders made things right.
The delivery process can be complex, especially with age verification requirements, but patience goes a long way. When issues arose, Wine Insiders' customer service, though initially could have been more sympathetic, ultimately showed they cared. They provided a gift card to compensate for our inconvenience, which was particularly thoughtful given our extra travel to pick up the package.
It's worth noting that once the package is with FedEx, many issues are out of Wine Insiders' control. However, they still took responsibility and worked to resolve our concerns.
The wine itself is excellent - my wife is thoroughly enjoying her birthday gift. I'm puzzled by comments comparing it to cheap wine; in our experience, the quality has been impressive.
While there's room for improvement in some aspects of their customer service, Wine Insiders seems receptive to feedback. Our first order was flawless, and despite the hiccups with the second, their willingness to make things right earns them 5 stars from me.
If you encounter issues, I recommend communicating clearly and patiently with their team. In my experience, they're committed to customer satisfaction and will work to resolve problems.
Overall, if you're looking for quality wine with a company that stands behind their product, Wine Insiders is worth considering. Just be prepared for potential delivery complexities, especially regarding age verification."
August 11, 2024
Unprompted review
Reply from Wine Insiders
Hi John,
Thank you for your feedback. I’m glad to hear that, despite the delivery challenges, you’re enjoying the wine and that our team’s efforts made a difference.
We understand the delivery process can be complex, and we appreciate your patience. Your recognition of our response and the gift card means a lot to us.
If you have friends who might enjoy our wine, we’d love for you to share the experience. They can get $25 off their first order of $50+, and you’ll receive a $25 coupon when they make a purchase. Simply refer them here: https://wineinsiders.com/pages/refer.
We’re committed to continuously improving our service, so if you need any further assistance, please don’t hesitate to reach out.
Cheers,
Wine Insiders Customer Service Team
Jennifer was very patient and took the…
Jennifer was very patient and took the time to answer my questions - she even helped me with a problem that I had with a long-ago order, which she certainly did not have to do.
August 9, 2024
Unprompted review
Reply from Wine Insiders
Hi Laura,
Thank you so much for your feedback! We're thrilled to hear that Jennifer provided you with the level of care and attention you deserve. It's great to know she was able to assist not only with your recent questions but also with a past order. We'll be sure to share your kind words with her. We continually strive to provide our customers with the best experience and are always here to assist you with your future wine needs.
At Wine Insiders, we believe that the only thing better than enjoying great wine is sharing it with friends. We’d love for you to spread the word! When you refer a friend, they’ll receive $25 off their first purchase of $50 or more, and as a thank you, you’ll earn a $25 coupon once they make a purchase. Just click the link to get started: https://wineinsiders.com/pages/refer.
We truly appreciate your business and should you have any questions or concerns, please do not hesitate to contact us at info@wineinsiders.com, through live chat, or by calling us at (800) 615-7304.
Cheers,
Rowena T
Wine Insiders
If I could leave a 0 star rating I…
If I could leave a 0 star rating I would. I received my order on August 1, 2024 and one of the bottles I ordered came without a seal on it. I am unable to attach a picture but this is unacceptable, how am I supposed to know that this bottle was not tampered with. Not only that but I expressed this to their customer care team they blamed the transit and said the seal came off while it was being transported and instead of replacing the bottle, they offered me a store credit and expected me to purchase more wine. How does a seal just pop off of the bottle during transit and how arrogant can you be to think I would purchase anything else from you as if that isn't a safety concern for me and my family. It has been a week and they have stopped responding to my emails, worst service ever. At this point save yourself trouble and don't spend any money with them.
August 1, 2024
Unprompted review
Reply from Wine Insiders
Hi Jeff,
Thank you for sharing your feedback with us. I’m very sorry to hear about your experience and understand your concern regarding the unsealed bottle. This is not the standard of service we strive to provide, and I apologize for any distress this has caused. We will take immediate action to address the issue and prevent future occurrences. Our team will also diligently review our wine wrapping, packaging and handling processes to ensure that all future shipments are secured and protected during transit.
We take safety very seriously, and we should have handled your situation with more care. I’d like to personally look into this matter to ensure it’s resolved to your satisfaction. Please reach out directly to our customer care team at info@wineinsiders.com, through live chat, or by calling (800) 615-7304. Your trust is important to us, and we want to make this right.
Sincerely,
Rowena T
Wine Insiders
Love Wine Insiders
Love Wine Insiders! Wine always arrives within a few days. I like majority of what I get and am happy with the prices paid. Customer Service is always fantastic if there's an issue of any kind. Would definitely recommend using Wine Insiders!
July 23, 2024
Unprompted review
Reply from Wine Insiders
Hi Mary,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your experience with Wine Insiders. It's great to know that our quick delivery, selection, pricing, and customer service have met your expectations. We continually strive to provide our customers with the best experience and are always here to assist you with your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer. We truly appreciate your recommendation and look forward to continuing to serve you!
Should you ever have any issues with your order, please do not hesitate to contact us at info@wineinsiders.com through live chat, or by calling (800) 615-7304. Our customer service hours are from 6:00 a.m. to 5:00 p.m. (PST) on weekdays and 7:00 a.m. to 4:00 p.m. (PST) on weekends, excluding holidays.
Cheers,
Rowena T
Wine Insiders
Re-Activation Self-Caused Issue
I had a very complex situation that eventually was traced back to a problem I caused while re-activating my account. The support staff was very patient with me and extremely helpful and courteous. I was also very pleased with their use of email to interact with me and to summarize the activities.
July 14, 2024
Unprompted review
Reply from Wine Insiders
Hi Ron,
Thank you for sharing your experience! We're glad our support team could assist you with patience, professionalism and courtesy through a complex situation and it's great to know that our communication through email helped resolve your situation smoothly. We're here to help whenever you need it as it is always our goal to make things as easy and seamless as possible for our customers.
Furthermore, at Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.
Should you ever have any issues with your order, please do not hesitate to contact us at info@wineinsiders.com through live chat, or by calling (800) 615-7304. Our customer service hours are from 6:00 a.m. to 5:00 p.m. (PST) on weekdays and 7:00 a.m. to 4:00 p.m. (PST) on weekends, excluding holidays.
Cheers,
Rowena T
Wine Insiders
These wine sellers are on the ball ❣️I…
These wine sellers are on the ball ❣️I have messed up a couple of times on my order and they have responded quickly and efficiently. And they are nice about it. Thanks wine folks❣️❣️
July 14, 2024
Unprompted review
This company has the BEST customer…
This company has the BEST customer service. They know how to keep customers happy!
July 12, 2024
Unprompted review
Outstanding customer service and speed…
Outstanding customer service and speed to resolution. Thank you Jennifer!
July 5, 2024
Unprompted review
I've been using them for years and…
I've been using them for years and they're 99% accurate all the time. A couple hiccups here and there but typically my (excellent) wine arrives within a few days.
June 25, 2024
Unprompted review
I have placed several orders with Wine Insiders
I have placed several orders with Wine Insiders and have been doing business with them a few years. They always ship and deliver very fast. Whenever I have had a problem , they respond very quick and resolve the issue fairly. I would recommend them to my friends and family. It is nice doing business with a company that makes it so easy to do business with them.
June 7, 2024
Unprompted review
Reply from Wine Insiders
Hi Denise,
Thank you for the great rating and for taking the time to send us your positive feedback. We're thrilled to hear that you've had such positive experiences with our fast shipping and responsive customer service. It's always our goal to make things as easy and seamless as possible for our customers.
Your recommendation to friends and family means a lot to us. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.
Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com, through live chat, or by calling (800) 615-7304. Our customer service hours are from 6:00 a.m. to 5:00 p.m. (PST) on weekdays and 7:00 a.m. to 4:00 p.m. (PST) on weekends, excluding holidays.
Cheers,
Rowena
Wine Insiders
We have had numerous orders with Wine…
We have had numerous orders with Wine Insiders. We normally get a mix of red and wine. We have only had 2 or 3 bottles that we didnt like and have had well over 100 bottles delivered through the years. I just joined the Club and misunderstood the shipment details. I contacted customer service and they quickly resolved my billing situation.
May 21, 2024
Unprompted review
Reply from Wine Insiders
Hi Claire,
Thank you for the great rating and for taking the time to send us your positive feedback. We're thrilled to hear that you've enjoyed the majority of our wines and that our customer service team was able to quickly resolve your wine club and shipment inquiries. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer.
Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com, through live chat, or by calling (800) 615-7304. Our customer service hours are from 6:00 a.m. to 5:00 p.m. (PST) on weekdays and 7:00 a.m. to 4:00 p.m. (PST) on weekends, excluding holidays.
Have a wonderful day!
Rowena V
Wine Insiders
Bogus
If you love a good wine deal and can tell the difference between two buck chuck and anything else, hold on to your wallets. I supposedly got a “gift” coupon for $100 off a half case. After receiving the shipment and checking on Vivino, I found only 3 were listed. All had an average price under $4. All ratings 3.7ish.
The customer service person who answered my email was illiterate. The wine is awful and I blame myself for failing to be a good consumer.
Hope u don’t make the same mistake!!
January 8, 2024
Unprompted review
Reply from Wine Insiders
Thank you for sharing your feedback with us. We are sorry we didn't respond to you sooner.
At Wine Insiders, we strive to provide our customer with the worlds rarest wine selections that represent the best values. Additionally, we aim to make shopping for great wines convenient, fun, and affordable by offering great prices on pre-selected curated pack. However despite our efforts, we apologize that you were not happy with our selection. All our wines are covered by a 100% Satisfaction Guarantee. If you are not satisfied with the wine for any reason, we are determined to make it right. Please contact our customer service team at info@wineinsiders.com, live chat, or at (800) 615-7304, and we'd be happy to help customize your next order with wines that are better suited to your liking.
Cheers,
Rowena
Wine Insiders
Sub par quality
Delivery was fine, but the wine is terrible. We have tried 4 of the wines and 2 we did not even finish and the other two were 2 buck Chuck quality at best. Can't believe all the people who rate their wine as 4.5 stars.
October 15, 2023
Unprompted review
Reply from Wine Insiders
Hi Scott,
Thank you for sharing your feedback with us. We are sorry we didn't respond to you sooner.
At Wine Insiders, we travel the world looking for the rarest wine selections that represent the best values. However, despite these efforts we understand certain wines may not be suitable for every palate. For that, we apologize for the disappointing wine experience.
However, all of our wines are covered by a 100% Satisfaction Guarantee. If you are not satisfied with the wine for any reason, we are determined to make it right. Please contact our customer service team at info@wineinsiders.com, live chat or at (800) 615-7304, and we'd be happy to help customize your next order with wines that are better suited to your liking.
Cheers,
Rowena
Wine Insiders
They need to take responsibility for their mistakes
My issue is not necessarily with the wine itself (because I just got my order) but with the delivery process. I specifically requested that it be delivered to a local Dollar General because not only was I going to be out of town that week, but I didn't want it to be delivered in my conservative neighborhood. The FedEx guy attempted to deliver it to my house and when we didn't answer the door, he gave it to my neighbor who signed for it. I ended up getting it when I got home but the problem is that WineInsiders didn't take responsibility for this. They blamed FedEx. The FedEx guy just delivered it to the address on the box and gave it to my neighbor when I didn't answer the door. That sounds like a Wine Insiders issue to me.
August 25, 2023
Unprompted review
Reply from Wine Insiders
Hello Nancy,
Thank you for taking the time to share your feedback with us. We apologize for the delayed response.
We're glad to hear that you've received your order. However, we're sorry about the inconvenience you experienced with the delivery of your wines to your preferred location. At Wine Insiders, we aim to process and deliver all orders promptly, typically within 1-3 days. Working closely with FedEx, we strive to keep our customers informed about their shipment status and provide various delivery options, including holding packages for pickup, rerouting shipments, and accommodating special delivery requests. Although we make every effort to ensure timely delivery, we acknowledge that your order did not meet our usual shipping standards. We apologize for the disappointment this may have caused.
Please reach out to our customer service team at info@wineinsiders.com, through live chat, or by calling (800) 615-7304. We value your feedback and would like to make things right for you.
Cheers,
Rowena| Wine Insiders
Putrid
In a word. . .crap. Husband insists on continuing to do business with them as he likes the wine selections better than what he can get in a store. Not worth it to me tho because I have a life too and it's a pain in the ass to either go out of the way to FedEx Office to pick the monthly box up or wait at home ALL DAMN DAY FOR IT as it is alcohol and needs "an adult signature." Still who in the 21st century waits anymore all day at home for a delivery? That law needs to be changed especially since I was stupid, left the house at the wrong time to go shopping today and FedEx who along with Wine Insiders botched the delivery method attempting to deliver it here unbeknownst to me for the next to last time instead of taking it to FedEx Office per hub's request FOR HIM TO PICK UP. It never ceases to amaze me how many unnecessary errors these inept asses have made and hopefully either one day that signature won't be required or another better company and option will come along. Till then I'm waiting for Godot both for a better option as well as for the dreaded delivery which if I happen to be home and available all day will not come till end of the day most times. Thanx for being so considerate of my time.
August 28, 2023
Unprompted review
Reply from Wine Insiders
Hi Renee,
Thank you for sharing your feedback with us, and we apologize for the delay in responding.
We're delighted to hear that your husband appreciates our wine selections! However, we sincerely regret hearing about the challenges you faced with our delivery process and for any inconvenience caused by the delivery mishaps. We understand the frustration of waiting for a signature-required delivery, especially when it doesn't arrive as expected. Wine Insiders strive to process and deliver all orders promptly, typically within 1-3 days. Working closely with FedEx, we also aim to keep our customers informed about their shipment status and provide different delivery options, including holding packages for pickup, rerouting shipments, and accommodating special delivery requests for your convenience. However, despite our efforts to process your order in a timely manner, we acknowledge that it was not delivered within our shipping guidelines.
We are continuously working to enhance our shipping methods and customer service to ensure a better experience for all our customers. Thus, we'd like to address your concerns and make things right for you. Please contact our customer service team at info@wineinsiders.com, via live chat, or by calling (800) 615-7304
Cheers,
Rowena | Wine Insiders
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