Wingo Reviews 108

Booked flight in advance. While I was at the airport trying to check in they canceled my reservation. They told me because of the payment. I contacted my credit company and they said that payment went through. The real reason: they oversold my flight and because I am from US I can pay more. So i endup paying 95% more for the next flight. Crooks. Don't ever use them. Lost half a day at the airport and $400 extra. Never again will use them.

I had an unpleasant experience with Wingo Airlines regarding my motorcycle helmet. Most airlines, including U.S.-based airlines, allow passengers to bring helmets on board as a carry on. Nonetheless, I asked several Wingo employees before going through airport security if I could carry my helmet on as a personal item, and they assured me it was allowed. Additionally, helmets are not listed in Wingo's Restrictions and Limitations section. Despite this, when I arrived at the flight gate, an employee told me that I could not bring my helmet onboard and did not provide any documentation or website links indicating that helmets were prohibited items. Although I had a bag that the helmet could fit into, the employee insisted on checking it, costing me an additional $100. Notably, airport security had no issue with my helmet.

After flying sometimes as often as twice a week on all airlines across the globe for the last twenty years, I can conclude this airline is by far one of the worst. To make matters worse, they manage to confuse me with repeated and different random requests that seems to serve no purpose except to upset their guests. Other passengers on the same flight were equally confused and shocked. just fly avianca to expect normal service levels, I’ve paid the same amount if not less for much better service.

The change the flighttimr from 6.00 Am to 16.00 Pm.
Do not answer my several emails for remborsement.

At the airport they want money for everything!!

Its a disgrace. Do not fly with them it sucks.

DO NOT FLY WITH WINGO! Ther charge you more for your carry on than your flight! And wait until you get to the airport to tell you that...

I've been flying with Wingo for a long time and never had a bad experience. Guess is good luck considering all the negative comments. Of course, its a low cost airline so you have to reduce your expectations a little bit, and always double-check weight and sizes.

Not even bad service, the service with this airline has been NON-EXISTENT. They lost my bag from Bogotá to Cancun and have not provided any assistance, any updates, I need to pester them constantly to have basic contact with them. Additionally, all their contact numbers are purposefully made complicated to talk to a real assistant with automated voice prompts which are not helpful. They’re a scam and the worst airline I’ve been on. Still waiting for my baggage and I have told them it’s quite urgent as it has my contact lenses in them and I’m therefore effectively blind and they don’t give a hoot. I asked about compensation and they said they’re not sure if they’ll provide any. Criminal how this company is allowed to exist. I JUST WANT MY BAG AND AT LEAST AN UPDATE ON PROGRESS. Every “update” email I get from them is just a repeat of the message I sent them. Absolutely useless. Additionally, when I got off at Cancun airport, no one was able to help as “no wingo employees” were here so it was like “tough luck - go off on your merry way now”. This airline is so incompetent and it’s a waste of money so to everyone considering using Wingo, DONT. You will regret it. Save your money and avoid this company at all costs which can’t even provide basic customer service.

They wanted me to pay 160$ because my hand luggage was 1cm extra the line.

I had to leave my hand luggage at the airport and travel with a plastic bag to avoid to pay 160$.

UNBELIEVABLE!!!

Illegally held in airport due to wingo! I am a British citizen with another British citizen that booked tickets with wingo! Wingo told us to collect the tickets at bogota airport after charging our cards. When we arrived the staff made us wait 45 minutes to print the tickets by which time we only had minutes to catch the plane! We asked to have the tickets changed ! This was refused. The girl on the desk told us to run!!for the flight. After missing the flight we were then told that we could not leave the airport or book more flights as our passports had been stamped by Imigration. We were kept illegally without reason in the airport and had to contact the British embassy as all of the wingo staff refused to help either issue a new ticket or get us the Imigration officer. Worst service I have ever seen anywhere and indeed Wingo will be in substantial legal issues after this situation.

Lousy scam of the airport staff. Airline offers cheap flights, but then gets additional income from fraud at the airport. We had to prove our departure at the check-in counter and showed the reservation confirmation for the sailing tour to Colombia. The provider was rejected by them and we were immediately recommended to simply buy a bus ticket for a bus that we will not take. I strongly assume that not only Tica Bus will benefit from the income. Otherwise, I wouldn't know why an airport employee who is supposed to document entry and exit recommends a fake bus ticket. Isn't it the employee's job to document the length of stay and the exact date of departure? So lousy scam or incompetent staff?

Wife and I purchased airline tickets to travel from Bogota to Santa Marta. Our credit card was charged. When we went to confirm our flight and check in, they claimed to not be able to verify our travel.
We asked for a refund. Told to go thru proper channels. When we did, we were told it’ll take 6-8 weeks. After 8 weeks, still no refund. So now have to dispute through our bank. A crook is a crook is a crook. Wingo Air are CROOKED!

Terrible customer service and technology systems. Phone keeps transferring me to someone else only to start over at the beginning again. Website is horrible. Keeps trying to charge me for seats I've already paid for.

Non existent customer service. Been on hold for 3 hours. Thankfully haven't booked a ticket.

Another crappy airline with an awful staff and customer service. At the airport counter, in the flight and also their customer service was one of the rudest ever faced.

The "you get what you paid" saying doesn't even count for this company. Paid over £200 per ticket for a simple flight from Punta Cana to Bogota.
Thought that would have been everything, but they decided to charge an extra USD $50 for literally 1 extra inch of luggage from the wheels.
Some of the seats were scrabbled with pen and dirty. One of the toilets didn't worked and smelled pretty bad throughout the whole flight.
Will definitely avoid this company in the future!

I bought a ticket with Wingo EZWUZY and my flight was cancelled the return of 19 / 03/ 2020 due to the Coronavirus .
Wingo give to me vaucher wich for me is not possible to use and is not right use the escus of the vaucher in the pandemic situaton.
I do believe wingo should be in a position of refunding the full amount of money immediatly to me.
Titular del Voucher: DAVIDE MINOLI
Numero de Voucher: VXJQTR
Pin de redencion: HF33PR
Valor del Voucher: USD 128.2
Fecha de emision: 09-Apr-2020
I am presently in a difficult situation due to this Coronavirus pandemic , therefore if you could arrange for a refund I would much appreciate it.

I look forward to hearing from you soon,

Kind regards,

Davide Minoli