Mixed feelings at the minute but overall I feel it's a great online slots site. Regular bonus hits which is great and customer service has always been nice and helpful. I had to provide documen... See more
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Review summary
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Reviews shaping this summary
The customer service on live chat is very helpful. I’d just appreciate a bit of prior warning before they excluded my account but it’s all sorted now. It’s a good site apart from sporadic glitching. A... See more
Company replied
Kind and nice staff (Denisa M) but had to get another department to fix my issue so its still ongoing
Company replied
Jose David really went an extra mile to help me out today. I’m really happy with the outcome which only happened with his help so thank you
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Company details
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Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
Contact info
United States
- winkslots.com
3.9
Great
305 reviews
Replied to 86% of negative reviews
Typically replies within 24 hours
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I had an issue with a deposit bonus so…
I had an issue with a deposit bonus so I contacted the live chat. There was no annoying AI chat bot to navigate before speaking to an advisor and the wait to speak to an advisor was less than one minute. Adelina C was incredibly helpful, kind, friendly and professional. She had my issue sorted within a few minutes and was so nice during our chat, excellent customer service.
January 20, 2026
Unprompted review
Reply from Winkslots
Hi there,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Slots Team
Reply from Winkslots
Hi David,
Thank you so much for sharing your experience!
We’re thrilled to hear that Jose went the extra mile to assist you and that you’re happy with the outcome. Your feedback means a lot to us, and we’ll make sure to pass along your kind words to Jose.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Best regards,
Wink Slots Team
Not great
So , to start with during the honeymoon sign up period , usually 12-24 hrs the bonuses kept coming across multiple games , even the ones that rarely give a bonus. Won a few quid here and there.
Now before i proceed I'd point out that this sites play is anything but smooth , very glitchy, lags and often boots you out of a game with error. It's almost like the programs have been written by 3yr olds .
Now after the honeymoon period. Well what can i say , very disappointing. You'll get the bonus still , just not very often. When you do get them they pay terribly, far below other sites. The line hits also come , very much on the lower end , always. Never the odd good line hit irrespective of how long you've been tolerating the glitchy gameplay , yet during the 1st few hours you'd get the odd good line hit , as you'd expect. Overall very disappointing gameplay, disappointing bonuses, disappointing all round actually.
The other problem is the time it takes to withdraw your , very limited winning.Other sites it's almost instant to get your withdrawal sent, not here , 48 hrs just for it to be processed before being sent to my bank , i mean REALLY ?
*Reply to Winks reply *
I think you've not read my post properly. I actually won.
These are my observations as to how your system works ie. Loaded at the start to draw people in. Then turn the tap off , random it may be but % for players certainly can be manipulated.
This is why i joined your site , grab the new player incentive then leave. I've exhausted most sites now , just your new player incentive was a tad on the tight side.
The reply you posted seems generic so we'll leave it at that. Adios Amigos.
January 5, 2026
Unprompted review
Reply from Winkslots
Hi Martin,
Thanks for sharing your thoughts with us. The site is set up to provide a straightforward and reliable service, so when a customer raises a concern, we want to ensure its looked at properly.
Regarding your mentions about the payout of the spins and games, in general, randomness can bring highs and lows, but the underlying fairness remains the same. Every spin or bingo call gives all customers the same opportunity, regardless if they've just created an account or if they have an old account.
As for the timeframe of withdrawals, we are working on system changes that will help speed things up and make the process even more reliable because we know customers value quick access to their funds.
Every customer’s session should feel seamless from start to finish, and if that hasn’t been the case, the best step is for us to review the account and confirm exactly how it was processed.
To do that, we’ve contacted you via the Trustpilot form. This lets you share your details securely so our team can carry out the review and follow up directly.
We’re grateful you raised this, as it gives us the opportunity to respond to you personally and keep strengthening the service overall.
Best regards,
Wink Slots Team
The staff where excellent easy to…
The staff where excellent easy to understand and knew what they where talking about very helpful and sorted my problems adelina C
January 9, 2026
Unprompted review
Reply from Winkslots
Hello James,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Slots Team
Live chat on Wink slots
I didn't get a bonus i was expecting and maria on live chat was fantastic-so professional and efficient. A pleasure to deal with 😊
December 29, 2025
Unprompted review
Reply from Winkslots
Hi Shona,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Slots Team
Reply from Winkslots
Hi Aaron,
It’s always rewarding to hear that an agent has made a difference. Thank you for recognizing their support.
We’ll be sure to pass your feedback to them. It will mean a lot to know their care and effort were appreciated. Recognition like this is valuable for the whole team and helps keep our standards strong.
We’re happy you had such a positive experience and thank you again for your review.
Kind regards,
Wink Slots Team
this is actually a good site but…
this is actually a good site but withdrawal take ages ,customer service never actually helps, good games just ruined by length of time to actually get your money ,thanks for replying but 24 hours to 48 hours is just to long compared to other sites ,if ask for help in finding out why so long your your just sebt sane messages as stated this is actually a good fun site ,shame help and customer service was so poor with helping with length of time to pay out ,have been told there looking in to new method, if this get done I feel like this site could become one of top sites money was eventually pay out
November 26, 2025
Unprompted review
Reply from Winkslots
Hello Sean,
Thank you for taking the time to leave a review. Withdrawals are a top priority for us and we aim to complete them in 1 business day wherever possible. In fact, depending on the payment method, many are received instantly.
In some cases, withdrawals can take up to 2 business days (excluding bank processing times) as mentioned in our terms, however the vast majority of our transactions are cleared close to instantly. Our goal remains to make sure you receive your funds smoothly and without delay.
My sincere apologies if any inconvenience was created from our side and please do not hesitate to reach us via live chat or e-mail if you need assistance with this or any other matter, 24/7.
Warm regards,
Wink Slots Team
Alexander B great customer service very…
Alexander B great customer service very friendly
November 23, 2025
Unprompted review
Reply from Winkslots
Hi there!
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Slots Team
long wait for verification and withdrawals
Been waiting over a week for 3 withdrawals. payment was approved, then had to submit documents, Passport, Me holding passport. Bank statement, then bank statement with transactions, feels like they are stalling to pay at every opportunity. I have still not been paid. keep wanting an additional document. The customer service is ok although when requesting how much withdrawal im due she gave me the wrong amount and wrong card details which has made me dubious but then corrected. Just wish i could get my withdrawals sorted ASAP
November 19, 2025
Unprompted review
Reply from Winkslots
Hello,
We completely understand that having to go through a verification step may not feel smooth when you’re looking to use your account freely. This is a check that all responsible operators are required to carry out, and it allows us to make sure accounts are fully protected, payments are processed safely, and play on the site is fair for everyone.
The idea behind this step is not to make things harder, but to create a secure foundation so that all of our customers can enjoy the site without worry. While it does add a small pause in the journey, it’s an important safeguard for everyone involved.
We’ve contacted you through the Trustpilot review form so that we can look into your specific case and help speed things up where possible.
Best regards,
Wink Slots Team
Incredibly slow and painful process to…
Incredibly slow and painful process to request withdrawal - account was verified and then additional documents were requested for withdrawal which are unrealistic additional statements which felt like unreasonable requests have provided online statements but not very impressed with the speed of responses and still no resolution to withdrawal
Update 1 day later after submitting an interim statement covering the deposits and previous full statement this is not acceptable and full statement is still required which is odd considering banks don’t produce these for interim periods specifically a 5 day window - currently pending full statement which I will upload when my bank produce this. Not impressed at all with the process in place here and how this is being communicated with inconsistent responses. Continuing to document the journey and experience still no response as to how my account was verified and then subsequently needed re verification on withdrawal request
Update day 2 received an email to subsequently upload 2 more bank statements along with payslips now offered the opportunity to do this via open banking unsure as to why that wasn’t just requested the first time but agreed access to all bank accounts and upload payslips hopefully this issue will soon be resolved given now on day 6 after being told before the account was verified. Continuing to receive emails positioning opportunities to deposit for free spins but loathed to do this when this issue is pending
Day 3 and 7 days into a pending withdrawal no update continuing to receive promotional content asking to deposit for spins. Logged into the web version and message pops up asking for documents checked in with live chat and told they have everything… very confusing but pending update still
November 18, 2025
Unprompted review
Reply from Winkslots
Hello Jon,
We’re sorry if the verification process felt like it slowed down your experience. The truth is, these steps are a standard requirement for every licensed operator and are designed to confirm account details at key points. They are not there to make things difficult, but to ensure that accounts are safe, payments are secure, and the environment stays fair for all customers.
We try to keep this step as smooth and straightforward as possible, and once completed, it gives you the peace of mind that everything is properly verified and in order. We know it can feel like a pause, but it’s one of the most important things we do to keep both our customers and the site protected.
To help move things forward for you, we’ve reached out through the Trustpilot review form so we can gather the details we need and review your case directly.
Warm regards,
Wink Slots Team
Jose David really went an extra mile to…
Jose David really went an extra mile to help me out today. I’m really happy with the outcome which only happened with his help so thank you
November 14, 2025
Unprompted review
Reply from Winkslots
Hi Dean,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Slots Team
Alina on live chat answered my question…
Alina on live chat answered my question within seconds of posting, the response she gave was polite, detailed and answered my question within seconds one message. 5 star customer service from Alina on live chat.
November 14, 2025
Unprompted review
Reply from Winkslots
Hi Chris,
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day.
Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Wink Slots Team
Perfect customer service
Perfect customer service from Radu. Quick response. A+ service
November 13, 2025
Unprompted review
Reply from Winkslots
Hi Daniel,
It’s always rewarding to hear that an agent has made a difference. Thank you for recognizing their support.
We’ll be sure to pass your feedback to them. It will mean a lot to know their care and effort were appreciated.
Recognition like this is valuable for the whole team and helps keep our standards strong.
We’re happy you had such a positive experience and thank you again for your review.
Kind regards,
Wink Slots Team
Gaming was extremely fair
Gaming was extremely fair, and staff kindly and quickly dealt with my problem
November 12, 2025
Unprompted review
Reply from Winkslots
Hi Daniel,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Wink Slots Team
Denisa M
Denisa M. Was an amazing help everything sorted in 5 minutes. She deserves a pay rise 😚
November 1, 2025
Unprompted review
Reply from Winkslots
Hello Chris,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Slots Team
New to the app and won £600 on the app
New to the app and won £600 on the app, Maria was very helpful in the live chat too 🙌
October 26, 2025
Unprompted review
Reply from Winkslots
Hi there,
Thanks so much for your lovely review! We’re thrilled to hear about your £600 win and that Maria was able to help you out on live chat.
Congratulations again, and we really appreciate you choosing our site.
Warm Regards,
Wink Slots
I joined using what I believed was a…
I joined using what I believed was a welcome offer but it was incorrect. I spoke to Adelina and she was so helpful. She gave me 30 free spins and a ten pounds bonus as a gesture of good will. She was extremely polite and very helpful.
October 22, 2025
Unprompted review
Reply from Winkslots
Hi there!
We’re so grateful that you took a moment to share your review with us! It’s absolutely wonderful to hear that our support agent was able to help you effectively and that your issue was resolved just the way you wanted.
At Wink Slots, we’re committed to giving you the best gaming experience and support possible. Your lovely feedback truly motivates us to keep reaching for the stars!
We hope you keep enjoying our games and have many more exciting moments with us in the future. Thank you once again for choosing us, and we can’t wait to welcome you back soon!
Best regards,
The Wink Slots Team
Radu was So quick and efficient
Radu was So quick and efficient . And sorted my problems quickly.
October 19, 2025
Unprompted review
Reply from Winkslots
Hi Ian,
We want to thank you for your amazing review! It truly brings us joy to hear from satisfied customers like you, and your thoughtful feedback is greatly appreciated by our team.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future.
Thank you for choosing Wink Slots as your gaming destination!
Kind regards,
Wink Slots Team
It’s now been over two months since I…
It’s now been over two months since I submitted all the documentation they asked for, and they’re still holding on to £7,000 of my money. I’ve sent a 14-day notice before taking court action and repeatedly requested their registered address so I can file the claim properly — but every time I’m told “someone will contact you” and no one ever does.
Before they post their usual “we’re following procedures and will update you soon” response — don’t be fooled. It’s the same generic copy-and-paste message they send to everyone. Just look at all the other bad reviews — it’s clear this company has a pattern of withholding people’s money and pretending there’s a process happening behind the scenes.
I’ll be taking them to small claims court, and I will not accept any offers — only full payment
October 11, 2025
Unprompted review
Reply from Winkslots
Hi Claire,
Thank you for your kind feedback!
We’re happy to hear our team was able to help you quickly and efficiently.
We're just a message away if you ever need support in the future.😊
Thanks again!
Wink Slots
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