Mixed feelings at the minute but overall I feel it's a great online slots site. Regular bonus hits which is great and customer service has always been nice and helpful. I had to provide documen... See more
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Review summary
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The customer service on live chat is very helpful. I’d just appreciate a bit of prior warning before they excluded my account but it’s all sorted now. It’s a good site apart from sporadic glitching. A... See more
Company replied
Kind and nice staff (Denisa M) but had to get another department to fix my issue so its still ongoing
Company replied
Jose David really went an extra mile to help me out today. I’m really happy with the outcome which only happened with his help so thank you
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Company details
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Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
Contact info
United States
- winkslots.com
3.9
Great
305 reviews
Replied to 86% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Playing gold blitz extreme for 3 days…
Playing gold blitz extreme for 3 days all pots maxed out and bonus and neither come in was playing the game for 25 minutes and nothing I don’t think I’ll carry on playing on the site if the games continue with zero payouts
July 19, 2024
Unprompted review
Reply from Winkslots
Hello Sarah,
We apologize if you've encountered any inconvenience or if your experience on our site hasn't been as enjoyable as you'd hoped. We understand how not having much luck with the games can be a letdown. Please remember that all our games have entirely random outcomes, which we don't have any control over. A third-party authority regularly verifies the fairness and randomness of our games.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Warmest Regards,
The Wink Slots team!
Liars and thieves
Claimed they had sent MY money, told me this several times. They then backtracked and said there was a 'security issue'. They didn't even send an email to let me know. Was lied to several times.
June 29, 2024
Unprompted review
Reply from Winkslots
Hello Caroline,
I am sorry to hear that you had some unpleasant experiences.
Allow me to say that we strive to provide quality and transparency in each interaction we have with our members as for us nothing is more important than the satisfaction, we provide trough diligent assistance.
With this in mind, we heard you and more than anything we are more than happy to assess your query and provide a swift resolution.
As of now we have reached out to you in private for more details and we are eager to hear from you soon!
Kind Regards,
The Wink Slots team!
Agent was very pleasant and polite to…
Agent was very pleasant and polite to talk to thank you very much for your help Tudor😊
June 23, 2024
Unprompted review
Reply from Winkslots
Dear Gina,
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Best regards,
The Wink Slots team!
Were see
I love this site.. but the reason im only giving it 4 stars is because I withdrew my winnings and received them the next day no verification needed. I then deposited more and want to withdraw again but now they want to verify me which is fine but its over the 72hrs mark that they have in there terms and are now out of office until Monday. I want to carry on playing but i dont feel assured that i will receive my second withdrawal so until i do or if i do i wont be depositing no more.. i will update you all if I receive my second withdrawal.
UPDATE they have accepted my identity and proof of address they now want to see proof of bank statements of me depositing it from my account!! Its looking like they are trying every way to try and not pay out what a joke!
UPDATE
They have accepted my documents and am verified but now waiting for my £2000 withdrawal so will update again if i receive it
June 14, 2024
Unprompted review
Reply from Winkslots
Hello and nice to meet you Martyn!
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
The Wink Slots team!
A big thank you to Catalina E
A big thank you to Catalina E. Very polite and helpful. Dealt with my query very professionally and efficiently.
Thanks again.
June 14, 2024
Unprompted review
Reply from Winkslots
Hello and nice to meet you Reena,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Wink Slots, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.
Best regards,
The Wink Slots team!
Good casino
I have to admit I was a bit worried after seeing all the reviews but I don’t see why this casino has got bad reviews,I played £20,won £100,withdrew them on the same day and they were in my bank the next day.This casino deserves a chance,is not as bad as everyone says.They don’t withhold your winnings as everyone says,that is a lie.Yes sometimes you need to upload documents to prove your identity but this is not the only casino in uk that sometimes requires that,let’s be serious guys.
I was happy with my experience and don’t believe all the bad reviews,is not actually a bad casino.
June 1, 2024
Unprompted review
Reply from Winkslots
Hello and nice to meet you, James!
First of all, allow me to say thank you for taking a few minutes of your time to write us such a great and constructive review!
We are glad that you enjoyed your experience with us, from the games we provide up to the most important and exciting aspect, the withdrawal.
As reputable operators in our industry we stive for quality in all we do, and we are glad we hit the mark with you 100%!
Once again, thank you for making your voice heard and we are eager to welcome you back to make unforgettable memories.
Kind Regards,
The Wink Slots team!
Good service
June 1, 2024
Unprompted review
Reply from Winkslots
Dear Milan,
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back soon for even more exciting games and prizes!
Best regards,
Wink Slots
Fun selection of games and decent…
Fun selection of games and decent payouts whilst playing. Only reason I've not given 5 stars is the delay of my withdrawals I requested upon joining the site and winning yesterday morning. This is so far the only site I've joined that takes a day and an age to process withdrawals, so once (or if) these are approved, I probably won't be using the site again, as I'd like to receive my withdrawals as fast as they take the deposits, which is instantly.
May 20, 2024
Unprompted review
Reply from Winkslots
Hello Nicole,
We appreciate your feedback and value your opinion. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We understand that timely withdrawals are important to our customers, and we are proud to say that we have been processing withdrawals seven days a week for some time now. However, due to a few external factors, our weekend service is currently operating at a reduced capacity.
We want to assure you that we are committed to providing a speedy and reliable withdrawal process. That is why we are excited to announce that we will be introducing internal enhancements in the coming months to make withdrawals even quicker and more consistent, 7 days a week.
We hope you will continue to enjoy your time on our site, and we are confident that the changes we are making will turn your 3-stars review into a five-star experience. Thank you for choosing us.
Best regards,
The Wink Slots team!
Emanuela was very helpful when my spins…
Emanuela was very helpful when my spins weren’t credited
May 16, 2024
Unprompted review
Reply from Winkslots
Hello and nice to meet you Kirsty,
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Slots. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back soon for even more exciting games and prizes!
Best regards,
The Wink Slots team!
Terrible customer service - don’t expect your money if you win!!
Deposited £1500 no problem, tried to withdraw £3,000 my account is then blocked from logging in. I have provided passport, driving license, wedding certificate, utility bill, bank card proof. Zero response from them. Noticed other reviews saying they expect bank statements after verification, I won’t be supplying these if that’s the issue as that is no business of theirs. Have spoken on the chat 3 times, they keep saying it is with the relevant department soon, it has been 8 days since I made the request. This is not good enough, I am part of many gambling sites, never have any issue once identification has been provided. The chat feature don’t have any answers just that it’s with “relevant department”. Deeply disappointed having to wait so long to withdraw money that is mine.
I will update this if I have my pay out today but if not i will be reporting to the gambling commissioner as it seems I am not the only one experiencing these issues. Username - lilhan0131
After calling them this afternoon they have informed me because I self excluded from a sister site, which I wasn’t aware of, that my winnings are void and they will be refunding the deposits but not the winnings. Surely this cannot be legal!
May 14, 2024
Unprompted review
Reply from Winkslots
Hello and nice to meet you, Hannah!
As a reputable operator that takes its Safer Gambling obligations very seriously, we take all reasonable steps and have systems in place to ensure we do not permit any activity from a player that has been excluded.
The success of any exclusion, however, will rely on our customers as well to work, even if we will do everything in our power to prevent them from opening other accounts in order to assist as best as we can to uphold and respect the decision taken for personal reasons.
However, if, for example, a customer has deliberately tried to circumvent the suspension by modifying their registration details to create an account with our site while excluded, we will handle this conscious action with utmost importance in accordance with our terms and conditions.
It is our duty to take the actions mentioned, however, also to inform regarding the consequences that will follow as well.
Customers should not be under the impression that circumventing an exclusion will create a risk-free gaming environment as your will not be eligible for any winnings accrued and any deposits made prior to detection will not be refunded.
We are of course happy to review your account and have reached out to you privately to gather some more details to allow a more complete and ample perspective regarding your case.
Kind Regards, the Wink Slots team!
Reply from Winkslots
Hello Lewis,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots team!
This company is a thief
This company is a thief. Also tried to get Mt review removed by flagging it. As illegal. But as you can see my previous review is still on here. Because its the 100 percent truth. Bye for now. Do not use this company. Desperate thieves
P.s. update.
Ur reply is shocking and dosnt solve the issue that twice iv left a honest review. And both times you have flagged them trying to get it removed.
Stupid site thisand clearly dosnt like the truth stay well clear. Biggest thieving sire on the net
April 29, 2024
Unprompted review
Reply from Winkslots
Hi Dean,
Thank you for taking the time to sharing your experience with us.
Dean, let me first start by apologizing that you have not been having much luck on the site. We are sorry to hear your experience has not been up to par.
I understand that sometimes the games may not go the way you have expected them to, and I also understand how frustrating it must be, however the outcome of our games is determined by a random number generator system.
Each wager made by each player has the potential to be a winning bet, however there isn't any way for our systems to prevent a win from occurring nor can they allow only small wins to occur. We simply provide the forum for you to play the games, the rest it up to luck.
With this in mind, please note that the amount you deposit, and wager does not determine nor guarantee a win.
As per the terms and conditions of the site Dean, we ensure that any game rounds that experience technical issues will play through within the system servers to ensure that any relevant winnings are credited accordingly. In cases where the round is eventually canceled, the wager/bet is returned to the account.
We sincerely hope you do understand that we value you as a member and that we would never do anything to jeopardize the trust that we have developed along the way.
I hope this clears up some of your concerns, should you need any further assistance, we are always happy to provide.
Best wishes,
Wink Slots Team
Ive sent loads of id and having bother…
Ive sent loads of id and having bother getting money out .
Hoping to get sorted but will update if so
April 25, 2024
Unprompted review
Reply from Winkslots
Hello Hayley!
We regret any inconvenience you may have encountered due to our verification process. As a dedicated and respected operator in our industry, it is our responsibility to carry out regulatory checks for verifying our customers' details at various stages of their interaction with us.
These checks are necessary to obtain documents that adhere to both our internal guidelines and regulatory mandates, ensuring a secure and balanced gaming environment for all participants. We acknowledge the possible disruptions but remain committed to these measures for the benefit of our customers.
We're more than willing to examine your situation and strive for a swift resolution. We have contacted you privately to gather the required information.
Warmest Regards,
The Wink Slots team!
Reply from Winkslots
Hello Chandra,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots team!
Avoid, avoid, avoid
So….Joined this site, was obviously online verified and went on to deposit £50, played through and lost. The following day I deposited a further £10 and made a small withdrawal (less than £20). This in itself was a near impossible task as navigating your way to the withdrawal page was annoyingly difficult!!.
Following day I receive an email asking for every form of I.D imaginable including very personal documents. Even have the downright cheek to ask me to send a photo of me holding my own I.D.
Subsequently find my account is now closed and inaccessible.
How about this Wink Slots. Before any customer deposits for the first time perhaps you can share with us your proof of income, proof of funds to show you have the means to pay out winnings, your CEO holding a copy of your UKGC license and a UK government tax return to show how much tax you’ve paid to operate a business in the UK. Latter part is obviously a joke as we’re all aware of your offshore tax fiddle.
You are a gaming company. I absolutely will not share any personal information with a useless bunch of charlatans such as yourselves. So keep my winnings, donate them to charity or add to your disgusting profits.
Resolver are useless with complaints. UKGC are as corrupt as yourselves and our own government. There seems to be no redress against scummy operators like you from genuine players and we are ultimately paying the price.
Shocking and desperately needs investigating to close this and many similar sites down.
As a long term online gambler I fully understand the upside and downfalls of any gambling an am certainly not a disgruntled gambler so my advice to anyone reading this is simply to avoid this site at all costs.
Edit *********
Upon further investigation I will now add that you are in breach of ‘Licence condition 17 - Customer identity verification. As listed on the gambling commission (UK) website and therefore may be subject to regulatory action.
Oh dear Wink Slots. That’s a massive faux pas isn’t it and I’ll quite happily push this through to the end whereby hopefully you’ll be fined substantially.
March 31, 2024
Unprompted review
Reply from Winkslots
Hello and nice to meet you, Jason!
We are sorry to hear that there has been any disruption caused by our verification process.
As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.
This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers and is not something we will apologise for.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind Regards,
The Wink Slots team!
Fast Payment …
I was playing with this company nearly 6 months. I did withdraw two transactions. It was in my account the same day. I do gamble with all the sites. I read all bad reviews and even myself I was not sure of my withdrawal. I thought they will ask Documents like Proof of id etc. Nothing excellent. Recommend this site.
March 27, 2024
Unprompted review
Reply from Winkslots
Dear Matharanuwan!
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Wink Bingo. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Wink Bingo soon for even more exciting games and prizes!
Best regards,
The Wink Slots team!
Another amazing play!
Another amazing play!
Deposited £100 and won £1800 then put in around £1000 but kept some as its free money, ended up winning £4750 which is currently pending withdrawal and approval but I know it’ll happen soon just a delay to weekend. Thank you all!
Rhys
March 23, 2024
Unprompted review
Reply from Winkslots
Hello and nice to meet you Rhys!
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Wink Slots team!
Just Try finding the withdraw button on…
Just Try finding the withdraw button on the site, Good luck with that even after following their online instructions. some gambling sites work honourably Uno fast withdrawals and well laid out BUT THIS AINT ONE OF THEM. Expect to lose ALL you put in because you won't be taking anything out 🫤
March 21, 2024
Unprompted review
Reply from Winkslots
Hello and nice to meet you, Aaron!
I am sorry to hear you had some unpleasant experiences with our website, as we try to make as intuitive as possible the interface of our website.
The option to withdraw is presented if you click on the deposit button, however, thank you for telling us that this might be somewhat confusing as we take every feedback to heart in order for our services to become better and better from a quality perspective.
We have reached out in private for more details from your perspective as a customer regarding what we might improve for a greater experience!
Kind regards,
The Wink Slots team!
Reporting reviews with lies!
They are trying to keep a good star review by reporting the reviews we do as having content containing harmful or illegal content!
Good to know this is not working as my review went back online lol.
Your bonus is a con. The money you make is not yours! It has to be played onsite. You may as well just download a game with no betting!
I won 36 spins on slingo and still got nothing.
My username is Micky3711
You will reply to this but we can not reply back! Try another messenger service to speak to us!!!
Edit to your reply……
None of them give you that option. If I win I expect to get money! Not credit to use on a game I can’t win on. And with real money I won 36 spins on slingo with no return! That is so wrong!!
March 18, 2024
Unprompted review
Reply from Winkslots
Hello Micky,
We're sorry to hear your experience with us was not as expected and that our bonus policy was not to your liking.
You may be eligible to bonuses and promotions that would entitle you to play and have fun after the real funds have been depleted.
As explained in our terms and conditions, the bonuses have wagering requirements attached that have to be met before the bonus funds granted can be withdrawn.
In case there is anything we can further help you with pertaining to the bonus policy or anything else, you can always reach out to us via our 24/7 live chat for immediate assistance, or email us at your own leisure.
Thank you for your feedback and the best of luck in all your future games!
Kind regards,
The Wink Slots Team
Old Age Withdrawal Times
I actually really liked this site. Don't get me wrong I've deposited more than I've won, but that's the nature of gambling. First withdrawal of £300, took a day or so to process, I gathered because it's the 1st withdrawal verification checks etc need to happen, I get it. I always opt out of bonuses so my winnings are my own and this morning I made my second withdrawal. Hours later its still not processed and I've been told by customer services that the payments team who are responsible for processing withdrawals don't work weekends so I will need to wait until Tuesday for it to be processed. Really?! It's 2024, every other site available to gamble on operates 24/7 withdrawals and its instantly in your bank the moment you withdraw. Like Instant and now I'm being told once it's been processed it will be in my bank within 2-5 working days after that.
I'm sorry, but, I won't be playing on wink slots again once I wait 10 days for my withdrawal to be processed. It's absolutely ridiculous and the sad thing is for them, I was a profitable customer for them, I have always spent more than I've won. Never again unless they change their old age withdrawal times. It's something you expected to happen over 10 years ago!
Happy to change this review to 5 stars, as I've stated I enjoy playing on the site but not if I'm waiting until after the weekend for my withdrawal to be processed. Its an unacceptable amount of time to be waiting for winnings.
Update:
It's been more than 24 hours and the withdrawal is still not processed. Live chat has informed me withdrawals don't get processed on Sundays. Will update again tomorrow.
Further Update:
Sunday 3pm withdrawal approved but funds not sent. Says on the online account the withdrawal should be released within 1 business day. Will update when this happens.
March 16, 2024
Unprompted review
Reply from Winkslots
Hello Sarah,
First of all, very happy to hear you have enjoyed your time with us!
We appreciate your feedback and value your opinion. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We understand that timely withdrawals are important to our customers, and we are proud to say that we have been processing withdrawals seven days a week for some time now. However, due to a few external factors, our weekend service is currently operating at a reduced capacity.
We want to assure you that we are committed to providing a speedy and reliable withdrawal process. That is why we are excited to announce that we will be introducing internal enhancements in the coming months to make withdrawals even quicker and more consistent, 7 days a week.
We hope you will continue to enjoy your time on our site, and we are confident that the changes we are making will turn your disappointing one-star review into a five-star experience. Thank you for choosing us.
Best regards,
The Wink Slots Team
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